Name: DigitalCX
Author: CX

Help Desk

Web and Video Conferencing

Customer Support

Learning Management

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

Environmental, Social, and Governance (ESG)

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Blockchain Analysis

Cloud Management

Cloud Storage

Composable Infrastructure

Container Security

Data Center Backup

Data Integration

Electronic Data Interchange (EDI)

Enterprise Printing

Event Monitoring

Fraud Detection

Function as a Service (FaaS)

Industrial IoT

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Managed Security Service

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

SQL Server Performance Monitoring

Secure Web Gateway

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Creative Management

Customer Advocacy

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Marketing Resource Management

Mobile Marketing

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Dialer

Sales

Application Security

Cloud Security Posture Management

Security

Card Management

Clinical Data Management

Donor Management

Text Analysis

Warranty Management

Vertical-Specific

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DigitalCX is an engagement platform that empowers businesses to deliver exceptional customer experiences across multiple channels. It provides a comprehensive suite of tools and solutions to streamline customer service, personalize marketing and sales communications, and enhance operational processes. According to CM.com, the provider of DigitalCX, this platform is suitable for businesses of all sizes, ranging from small startups to large enterprises. It caters to professionals in customer service, marketing and sales, IT and operations, as well as the retail and eCommerce industry and the financial services industry.

## Key Features

**Conversational AI Cloud**: According to the vendor, DigitalCX enables users to design and launch automated conversations without the need for coding. It offers an intuitive drag-and-drop AI chatbot builder platform that requires no coding knowledge. The platform is designed to understand customer intent and context, allowing for personalized responses.

**Controlled AI**: DigitalCX provides the capability to monitor and safeguard automated conversations to ensure desired outcomes. Users can analyze chatbot performance to improve conversations. The platform also supports multilingual content and facilitates understanding of customer queries.

**Personalization**: According to CM.com, DigitalCX empowers businesses to understand customers based on context and intent. It allows integration with existing databases to personalize interactions. The platform offers content-based personalization to create a tailored customer experience by providing the best possible responses anytime, anywhere.

**Security-first**: DigitalCX enables users to build AI chatbots that comply with the latest standards, regulations, and best practices. The vendor highlights that the platform is ISO 27001 certified and GDPR compliant. It includes role-based access control for managing conversation access and ensures data and legal security.

**24/7 Support**: According to CM.com, DigitalCX enables businesses to be available for customer support whenever and wherever it is needed. The platform automates customer interactions, freeing up valuable time for the team. Users can make data-driven decisions based on customer data gathered by the AI chatbot, and scale up without the need for additional staffing.

**Quick Response Times**: DigitalCX aims to deliver fast and efficient responses to customers, minimizing waiting times. According to the vendor, businesses can enhance customer satisfaction by promptly addressing their needs, leading to increased customer loyalty. The platform aims to boost customer engagement through timely and relevant interactions.

**Integrations**: DigitalCX offers seamless integration with other smart systems in both front-end and back-end operations. It allows integration with databases, e-commerce platforms, and other software. The platform also facilitates the handover of conversations to live agents in any customer service software, unlocking additional possibilities and data for creating a fully automated customer journey.

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DigitalCX

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Overview

What is DigitalCX?