Skip to main content
TrustRadius
HID DigitalPersona

HID DigitalPersona
Formerly Crossmatch

Overview

What is HID DigitalPersona?

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and…

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

HID DigitalPersona

$3.75

On Premise
per user per month

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is HID DigitalPersona?

The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.

Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.

HID DigitalPersona Competitors

HID DigitalPersona Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesMost Countries except companies included in US Embargo

Frequently Asked Questions

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

The Okta Identity Cloud and Imprivata OneSign are common alternatives for HID DigitalPersona.

Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.

The most common users of HID DigitalPersona are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(151)

Attribute Ratings

Reviews

(1-25 of 89)
Companies can't remove reviews or game the system. Here's why
Mayank Aggarwal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use HID DigitalPersona for biometric login to enhance security within our organization. It's very easy to use and very efficient with authentication protocols. One can also set up a passwordless login with HID DigitalPersona. As it can be used for offline access, it means its more secure and you don't need a constant internet connection.
  • User Security
  • Passwordless Login
  • Very reliable
  • Cost is a bit of a concern
  • Setting it up completely is a challenge
HID DigitalPersona is well-suited for organizations that require a high-security environment. We are a large organization and we require stringent security for our organization's resources HID DigitalPersona helps us in that only.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize HID DigitalPersona in our organization to provide strong authentication for a range of applications and systems. By offering improved security, guaranteeing compliance, permitting secure remote access, and enabling centralized control of authentication policies, it meets our business demands.
  • Provides an identification organizer
  • Multiple factor authentication
  • It does not always work the first time with the thumbprint
  • Additional items to add the credential generator
HID DigitalPersona enables us to authenticate and save across several devices. some employees use a single computer, while others use a mobile phone for work and swipe to enter the facility.
Dave Fromdahl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using HID DigitalPersona primarily for multifactor domain authentication on workstations across our entire organization and are using it a little bit for password management. With this, it allows very quick access to our desktops without compromising the complexity of our passwords. It also cuts down on the IT department constantly having to reset forgotten Active Directory passwords and saves time when it comes to resetting their own forgotten passwords to websites and applications.
  • Extremely good at domain authentication
  • Extremely good at security
  • Great at multifactor authentication
  • Biometric authentication
  • Password manager; credentials for websites must be set in IE, not Chrome or Firefox
  • Nothing can be done about it, but you must understand Active Directory and Group Policy to use this product
  • It is a little difficult to contact tech support but once you do, they are very good
Very good at domain authentication, MFA, etc.
January 16, 2024

Great product!

Lauren Rich, aPHR™ | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
HID DigitalPersona is a trusted partner in our security efforts for the organization. Multi-factor authentication ensures that the right people are using our Windows computers. We use a combination of one time passwords and biometric fingerprinting to authenticate our users. This works particularly well since we often have laptops and desktops that are used by multiple people within the organization.
  • Multi-factor authentication
  • Solutions for a Wide variety of devices
  • Offers a password manager
  • The fingerprint does not always take you the first time
  • More options of things to put in the password manager
This is a great software for multi-factor authentication on a Windows computer. It really keeps our computers safe and ensures that the right people are using them. However, a may take a couple extra swipes for them to accept your fingerprint. Overall, I am pretty happy with the software and give it an 8/10 because of that.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We were looking for a solution for additional Windows authentication to integrate directly with Active Directory. We found our solution with HID DigitalPersona. The integration with Active Directory works really well. Software upgrades are simple and the USB fingerprint readers have lasted years. I like that you can use a number of different factors for authentication such as password, fingerprint, PIN, one-time password.
  • Active Directory integration
  • Windows multi-factor authentication
  • Web browser password manager
  • Support at times has been difficult to work with.
  • Not compatible with all built-in laptop fingerprint readers.
  • Software interface is not bad but could use a refresh soon.
HID DigitalPersona is going to be great for any organization using Active Directory and Windows that is looking for additional authentication options. I believe that it also can integrate with Azure AD. It would not be suitable for an organization running Linux or MacOS as the software is not compatible with those platforms.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My use of HID DigitalPersona for employee authentication when they access the company's HR system is one my main use of it. This system needs to be protected from unwanted access because it holds private employee data, including payroll records and health information. I can make it much harder for unauthorized users to access the system by requiring employees to use multiple forms of authentication when logging in with HID DigitalPersona. I use it to abide by a number of security laws, including GDPR and HIPAA, I have to protect employee data in accordance with these regulations in a number of ways, including encryption the data and mandating that workers create strong passwords. By giving me a safe means of employee authentication and data protection, HID DigitalPersona assists me in adhering to these rules. It assist us in preventing unauthorized access to sensitive data, including personnel files, customer information and financial information. Also it helps us in adhering to a range of security rules, including GPDPR, PCI DSS and HIPAA. Scope Verifying staff members' identities when they access the company's HR and other private system.
  • A range of secure and user-friendly MFA options are available with HID DigitalPersona, like employee can quickly authenticate themselves using the highly accurate and dependable fingerprints scanners from HID DigitalPersona, additionally it provides a very practical mobile device authentication option that lets users authenticate using their smartphone.
  • It assist us in adhering to numerous security regulations, including GDPR, PCI DSS and HIPAA , for organizations that much safeguard sensitive data including financial healthcare and customer information .
  • Numerous other software platforms including ERP, CRM and HR system are integrated with it, that enables us to increase the productivity and streamline their processes, it automate the process of issuing and rescinding employee access cards by integrating it.
  • Additional thorough reports user behavior and security incidents could be offered, it should offer data on successful and unsuccessful login attempts as well as access to particular systems and apps.
  • By making its staff members more receptive to client questions, there should be improvement in this support system like it could provide phone support or live chat support.
  • Clarity and concision would beneficial improvements for it's documentation, like it could offer additional code sample and screenshots.
  • We have used it to safeguard data and apps hosted on cloud server, like to mandate multi-factor authentication for staff members to access cloud-based programs like office 365 and saleforce.
  • It is used to safeguard containerized apps and microservices, like to mandate that digital certificates used for microservices' mutual authentication.
  • It is used to streamline the administration of access control and user authentication, like with serval on-premises and cloud based apps to give employees a single sign-in option.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
They provide one of the best Fingerprint Scanner. We can integrate our application and provide a secure sign-on to the application. This is a secure application that has high availability and is fully trustable. We had a wonderful experience after their biometric integration. They have added wonderful value to the organization.
  • Biometric Integration.
  • High Trustable application.
  • Ease of use.
  • Highly priced.
  • Less training modules.
  • No upgrade on there old system.
They are providing a wonderful experience in their application, which provides trustable Biometric integration. We can provide a secure gateway to enter our application using their services. If we ignore the high price of the application, they can be considered by any application that is working in any finance-related application.
Score 9 out of 10
Vetted Review
Verified User
We use HID DigitalPersona for secure biometric authentication. This technology addresses security concerns by providing a reliable way to authenticate employees and control access to sensitive areas or systems. It enhances our overall security measures and streamlines access control across the organization, reinforcing our data protection efforts. The scope of our use case primarily involves employee access management and bolstering security protocols.
  • HID DigitalPersona streamlines and speeds up the authentication process for employees.
  • HID DigitalPersona ensures strong security measures with reliable biometric authentication.
  • HID DigitalPersona effectively manages and controls access to sensitive areas and systems.
  • HID DigitalPersona seamlessly integrates with existing systems and infrastructure.
  • HID DigitalPersona provides an intuitive and easy-to-use interface for both administrators and employees.
  • Reporting capabilities can be improved in HID DigitalPersona for better insights into authentication and access trends.
  • HID DigitalPersona can be optimized in terms of its integration ability with mobile devices for a more versatile user experience.
HID DigitalPersona is excellent for securing restricted zones within the organization. It is well-suited for accurately tracking employee attendance using biometric verification. It is ideal for granting authorized personnel secure access to critical data and systems. HID DigitalPersona is less appropriate for managing temporary or visitor access due to the biometric setup process.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For all of our cloud applications, including Office 365, Salesforce, and Google Workspace, we use HID DigitalPersona to enforce MFA. This makes it easier to prevent unauthorized access to our cloud applications. To access their workstations, all of our employees use HID DigitalPersona fingerprint readers. Users can now authenticate easily and securely without having to remember a password thanks to this.
  • Users can enable password-less authentication using HID DigitalPersona. As a result, users can log in to their accounts without having to remember or enter a password. This has reduced the workload for our IT team to reset passwords for the employees.
  • Strong authentication and encryption techniques are used by HID DigitalPersona, a very secure solution, to safeguard user accounts and data.
  • When connecting to our VPN, all of our employees use HID DigitalPersona for authentication. This aids in preventing unauthorized access to our VPN.
  • The cost associated with HID DigitalPersona is a bit high which will be difficult for small businesses.
  • Better integration with other security solutions is something I'd like to see. I'd like to be able to export HID DigitalPersona logs to my SIEM system, for instance.
  • HID DigitalPersona's reporting capabilities could be expanded.
I can now use HID DigitalPersona to access all of my cloud applications, including Office 365 and Salesforce. Due to the use of multiple authentication factors by HID DigitalPersona, I feel more secure about the security of my data. I can now use my fingerprint to access my work laptop and VPN easily without remembering different passwords for different logins.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I can can easily manage user access rights and permissions, adding or revoking access as needed, which is crucial for maintaining data security. HID DigitalPersona offers robust biometric authentication, including fingerprint recognition, which provides a high level of security by verifying a user's unique physical characteristics. Biometric authentication is convenient as it eliminates the need to remember and manage complex passwords, leading to fewer login-related issues.
  • HID DigitalPersona excels in accurately verifying and authenticating users based on their biometric data, such as fingerprints, facial features, or iris scans.
  • HID DigitalPersona employs advanced encryption and security protocols to protect biometric data and ensure secure authentication.
  • HID DigitalPersona offers customization options, allowing us to tailor the solution.
  • Integrating HID DigitalPersona with existing systems and applications can be complex.
  • Expanding support for mobile biometrics, such as fingerprint recognition on smartphones and tablets, could extend the platform's convenience for users.
  • Modifying pricing structures and options to make the solution more cost-effective for organizations of all sizes and budgets.
HID DigitalPersona is highly suitable for securing access to corporate networks and systems. Our employees can use biometric authentication, such as fingerprint recognition, to log in securely. Helps in time tracking and attendance tracking also.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used DigitalPersona for MFA logging into Windows. This was to meet the need of protecting sensitive data in legacy applications that did not support MFA, as well as reports and other local files that needed additional security. DigitalPersona was installed on all our user endpoints, which was roughly 230 devices.
  • Multifactor authentication
  • Offline authentication
  • Product support and patches
  • New features
  • Local admin login
DigitalPersona does a good job with having multiple options for MFA. Our users particularly liked the ability to use Bluetooth as their MFA. There was no user interaction needed, as long as the enrolled device was nearby it would log in. This is a win for users, but also a slight weakness for security.
Score 9 out of 10
Vetted Review
ResellerIncentivized
HID DigitalPersona is a great product to support multi-factor authentication. Easy way to increase security.
  • Easy to order
  • Easy to implement
  • Easy to use
  • Might be nice to have a dual function, biometic and card reader
HID DigitalPersona is easy to implement, particularly in an office environment.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use HID DigitalPersona for authentication in our network.
  • Handles Authentication
  • Secures Network
  • Eliminates Password Resets
  • The devices (especially the 4500 model) are not very durable.
  • The devices may be hard to use for some users.
The solution is well-suited for network authentication and employee time clocks.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use HID DigitalPersona to facilitate biometric authentication for our network users. In addition, we use it to enforce MFA for our administrators. It also functions as a Password Manager to store our users' credentials for many applications.
  • Biometrics
  • Password Manager
  • MFA
  • Easier template management
  • Setup program that manages GPO settings
When our cybersecurity insurance provider mandated that we implement MFA for privileged users, HID DigitalPersona did the trick.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We simply utilize it to secure computer access and while meeting requirements of two step verification. All employees have cards they use to unlock computers and we have RF card readers on every computer. They then use a 4 digit code after waiving their card near the card reader. We utilize both the kiosk mode and the standard mode throughout.
  • Saves Time
  • Meets HIPAA standards
  • Increases security
  • The lock screen is very buggy and sometimes requires multiple card scans
  • We had issues removing cards from service to be able to use for a new employee.
  • Implementation was not as smooth as I would have liked.
I saw when I went to my doctor them using cards to unlock their computers and I started researching and found digital personal because of that. So I think its a great fit for any medical or healthcare company who has many people sharing computers and need to keep them secure.
December 01, 2022

Our Users Love It

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I was looking for an MFA provider for the bank and reviewed several vendors before coming across HID. The bank uses HID to enforce MFA for our users using the Fingerprint, PIN, and One-time password options. We also make use of the Kiosk functionality for a few shared workstations. We also use the built-in password manager in some cases.
  • Speeding up the login process with fingerprint in PIN rather than having to remember a long password. Our IT department has seen a huge decrease in the amount of account lockout and forgot password calls.
  • It is highly customizable to meet the needs of remote or on-premises workers. It is all configurable through group policy, so it is very easy to set specific requirements on certain groups.
  • Setup was quick and the administration guides are very easy to follow if you need to go back in and adjust things.
  • The initial licensing took some time to receive. I believe we had to wait about 3 weeks. Once that was in place the deployment went smoothly.
For our scenario, DigitalPersona is ideal. With an on-prem DC and primarily on-prem resources, we have a large on-premises user base with a small percentage of hybrid workers. Digital Persona allows you to set different authentication requirements for machines that are 100% on domain and those that are used remotely.
Moving from a single factor 14 character password with complexity to MFA with fingerprint+pin has greatly decreased the amount of support calls we receive due to authentication issues. We have received a very positive response from our userbase. We are very happy with this product as it has accomplished both increased security by enforcing MFA for all users and a better user experience without having to remember a long complex password. I would definitely recommend this product to others in the industry.
Score 9 out of 10
Vetted Review
Verified User
Cloud Authentication is a major concern and a single failure point for us as we provision a lot of infrastructures on the cloud and without Multi-factor authentication and proper security controls in place, it can lead to data breaches and hackers exploiting vulnerabilities. Our specific use case was to eliminate the usage of shared passwords and simplify login and application access using the Single Sign-on process when accessed within the company's network.
  • Multi factor authentication and SSO
  • Helps organisation meet Compliance needs and for audits purposes
  • Provides both Fingerprint and face scan as MFA mechanism
  • Response time and overall ability to sign on using MFA is relatively slow
  • First time Success rate for MFA has improvement scope
  • Few Missing integrations
Well suited for Fingerprint-based / face scan-based MF authentication use cases. Best suited for Cloud Admin account consoles, High impact accounts/privileged user access applications where a breach of security can lead to potentially catastrophic outcomes.
Ousama Bziker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The HID DigitalPersona has helped our company authenticate network-based services. HID DigitalPersona has provided multiple methods to address corporate network solutions, and now we can access Cloud Applications like Microsoft 365. We have ironclad security with HID's products, which are used by thousands of organizations worldwide. The HID DigitalPersona's authentication includes one-time passwords, mobile-based push, smartcards, security keys, risk-and context-based methods, and biometrics such as fingerprint and face recognition.
  • It is user-friendly; even non-tech savvy people can benefit from HID's services.
  • Efficient when it comes to domain authentication.
  • Each person has a unique fingerprint, providing an extra layer of security.
  • It is not compatible with all browsers.
  • It is a little difficult to get in touch with tech support, but once you do, they are professional and helpful.
  • The ability to access more websites with saved passwords.
In my experience, HID DigitalPersona is well-suited for people who want to master domain authentication for their company. It provides us with multifactor authentication and biometric authentication, therefore security is always at the forefront of my mind. Another thing that I like about HID DigitalPersona is that it's extremely efficient when it comes to multifactor and biometric authentications.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our personnel required a fast way to access their computers. started to use Card readers and HID DigitalPersona. It was simple to connect their ID cards to the program, with a one-time setup for each user. After that, they are logged in with a simple scan. For the first-time login of the day, MFA takes the form of a four-digit number. After signing in, a card scan swiftly takes them to the desktop.
  • Quick authentication
  • Multi-factor authentication
  • Recovery of license takes a bit more time than it has to.
I would not suggest this to any firm that has a large number of bespoke apps. It is compatible with the majority of simple programs and web login sites. However, special programs need additional settings from their creators and are often not supported.
Narmina Ibrahimli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses HID DigitalPersona for fingerprint enrollment; it is solely used by our department to add an extra degree of protection. These fingerprint scanners are excellent since they are highly accurate, well-made, and come with a USB connection that is at least 6 feet long.
  • A resource for the company
  • Outstanding biometric solution
  • It has improved availability of drivers.
  • If you are not knowledgeable about it, do not purchase it.
Good for machines with several purposes. but not as useful for personal PCs. It would only be an upscale item.
Seyfaddin Nacafli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our users login to PC and online apps using fingerprint readers that are integrated with AD (password manager).
  • SSO
  • User friendliness
  • Almost no upgrades necessary
  • It has installation requirements on domain controllers.
  • Assignment and removal of software licenses are laborious processes.
It is suitable for PCs with several uses, but not as useful for PCs used exclusively. It would only be a premium good.
Rehan Kanuga | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's simple to use and makes authentication much easier and faster. Access is quick and easy using precise and dependable biometrics that use unique fingerprints.
  • Easy upgrades
  • Password management
  • Straightforward
  • Sometimes, the fingerprint readers are picky.
  • Speed and response time should be increased.
  • It is bit pricey.
HID DigitalPersona delivers prompt and accurate assistance. When it comes to finding a solution to an issue, their support crew understands just who to contact in order to provide us with the quickest results. Because the software is encrypted in our Active Directory, moving a user to a new workstation is trivial.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Integrated with AD where our users use fingerprint readers to log into computer and web applications (password manager).
  • SSO (form based authentication)
  • integrate with AD to log users into computer
  • somewhat ease of use for users
  • very little updates is required
  • fingerprint readers are expensive and need maintenance; doesn't support fingerprint reader that comes with a laptop like Dell
  • should require installations on domain controllers
  • software is not as intuitive (end users and management)
  • software license assignment/removal is manual process
  • software upgrades on a domain controller are recommended to use their professional service
Well suited: for users who don't mind saving their own password for web applications, don't mind cleaning fingerprint reader Less suited: non-technical users, ease of SSO application management and integration
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Medical staff needed a way to quickly log in to computers. We added card readers and HID DigitalPersona software. Our existing employee ID cards were compatible with both. It was easy to link their ID cards with the software, a one-and-done setup for each user. After that, just a quick scan and they are logged in. MFA is in the form of 4 digit number for first-time login of the day. After logging in, a card scan gets them to the desktop quickly.
  • Logs users on quickly.
  • MFA for security (4 digit code in addition to card scan for the first login of the day).
  • We have multi-user logins on the medical floors and HID DigitalPersona really helps speed the login process.
  • We have a lot of employee turnover. Recovery of license could use a little streamlining. Currently a manual process.
  • Other than that, the product just does what it does. Kind of set it and forget it.
Well suited for multi-use computers. Not as helpful for singe use computers. It would be just a luxury item.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use HID DigitalPersona for fingerprint enrollment at our organization, it's only being [used] by our department to ensure there is another layer of security. These fingerprint readers are great, being incredibly accurate, solidly built, and including a good 6 ft or more USB cable.
  • Works well with Linux Ubuntu
  • An asset to the business
  • Great biometric solution
  • Better driver availability
  • Do not buy this unless you know what you are doing
  • Basic, no frills, fingerprint reader
Does not work without drivers. Unless you have an established system that has drivers or paid support, you will not be able to use this. It does not come with software and will not work on Windows 10 without drivers.
Return to navigation