Overview
What is Sangoma Asterisk?
Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware),…
TrustRadius Insights
Digium for trustworthy call rules/forwarding
Digium -- For true IT professionals
Asterisk is awesome
An easy and good PBX
Digium Asterisk implemented in a City Government
Asterisk VOIP
Reviewer Pros & Cons
Pricing
What is Sangoma Asterisk?
Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware),…
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Product Details
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- Tech Details
What is Sangoma Asterisk?
Sangoma Asterisk Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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(24)Community Insights
- Business Problems Solved
Digium Asterisk is a versatile phone system that is widely used by organizations seeking an affordable and configurable solution. Users have reported that one of the key benefits of this product is the ability to create custom applications, which has allowed them to automate tasks that were previously manual. Additionally, the Asterisk PBX feature has proven to be invaluable for inbound calling and conference calling within the organization.
One particular use case where Digium Asterisk has been highly effective is in solving the problem of conducting meetings across various parts of the organization. By leveraging the conference calling feature, staff members can easily dial into a dedicated conference number set up on the PBX and conduct meetings seamlessly. This has significantly improved communication and collaboration among team members who are geographically dispersed.
Furthermore, Digium Asterisk offers the flexibility of creating a PBX through any device with Linux, allowing organizations to manage calls through VoIP devices. Users have praised the system's capability to set up phone rules, forward phones, or have calls go straight to voicemail, providing them with greater control over their telephony communications.
The affordability and scalability of Digium Asterisk are additional advantages that make it an attractive option for medium to large organizations. Implementing this system as a VoIP communications solution has been successfully done in city government settings both for internal and external use. Users have also highlighted the ease of setup and minimal issues encountered during implementation.
Another noteworthy aspect of Digium Asterisk is its ability to facilitate integrations with existing infrastructure and hardware, saving organizations from relying on outside vendors for modifications or customizations. This level of in-house control empowers businesses to easily adapt the system to their changing needs without incurring significant costs.
Lastly, users have expressed appreciation for the vast resources available online when seeking solutions or learning about Digium Asterisk. Through online forums and communities, users can find answers to most problems they encounter when working with Asterisk, further enhancing their experience and fostering a sense of self-sufficiency.
Digium Asterisk has proven to be a reliable, customizable, and user-friendly phone system that offers a wide range of use cases for organizations seeking an affordable and flexible solution. Whether it be automating manual tasks, facilitating conference calling, or managing calls through VoIP devices, users have found value in this product's features and the ability to tailor it to their specific needs.
Attribute Ratings
Reviews
(1-7 of 7)Use of Asterisk in Contact Centers
- Easy communication and configuration with many soft phone and hard phone models
- A great community that helps the software have more and more functionality
- The CLI works quite well and there are many projects with graphical interfaces, but they are not very intuitive or friendly to inexperienced users.
- My main experience is in the contact center area and this module still lacks many functionalities, as well as tools for analyzing results or reports.
Digium for trustworthy call rules/forwarding
- Call forwarding that I can trust stays on even if my phone "refreshes."
- Ability to setup various call rules and save them to use as needed.
- I have had trouble having my favorites list from Digium connect to my phone and save my preferences there. I have only managed to do this once, but now we have an added person in our Dept. I can add them on Digium, but my phone does not update.
Digium -- For true IT professionals
- Customization.
- Granular Setup.
- Affordable.
- Documentation is scarce, so you have to learn by trial and error.
- Not cloud-based, and there's no mobile app.
- The ability to email voicemail messages would be great.
Asterisk is awesome
- it is as flexible as you want it be
- been open source it is free
- I have yet to find a limit to its capabilities
- a good gui would be great
- skill base call center application
An easy and good PBX
- Possibility of having small and minimal PBXs
- Minimum investment cost
- ROI is high
- Needs knowledge
- Need time for implementation
- In-depth testing period to avoid latencies and disruptions
Digium Asterisk implemented in a City Government
- I appreciate the fact that is based on open source code.
- The company provides hardware to implement a specific solution for your needs.
- Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
- The scalability of the solution can be well achieved with the right hardware.
- It's hard to find certified people in the area that I live in.
- The fact of relying on open source makes the project hard to sell to the upper management.
- The vendor is the only one who supplies the hardware to make it work. You can't find it anywhere else.
Asterisk VOIP
- Inbound and Outbound Callings for CSRs for a contact center
- Conference setup for the users within the organization by dialing an E1 number set up on the asterisk server
- Inbound Interactive Voice Recording setup
- The auto bitrate for users needs to be improved
- Not very efficient when using SIP soft-phones.