DocuSign unethical business practices.
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and …
Starting at $15 per month
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What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
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Pricing
Personal
$15
Cloud
per month
Real Starter
$15
Cloud
per month
DocuSign for Realtors
$35
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How to use DocuSign: Step-by-Step Tutorial Demo
YouTube
DocuSign Demo
YouTube
PowerShell Quickstart & Embedded Signing Demo | Developer Education
YouTube
DocuSign for Salesforce Brief Overview and Demo
YouTube
Part 3: Go-Live Demo | Go-Live
YouTube
Integrating DocuSign Monitor and Splunk | Developer Education
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Videos
DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
Show More DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.
The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(1022)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
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Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
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Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
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Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(1-25 of 153)Companies can't remove reviews or game the system. Here's why
February 27, 2024
DocuSign unethical business practices.
- Not return consumer calls
- Charge you more than your bill
- Have a supervisor call and leave messages in middle of the night.
- Overcharging you
- Charge consumer same amount as bill
- Return customer calls
- Stop giving consumer run around
December 14, 2023
Unfortunatelly not happy with DocuSign as they, in my opinion, breached the privacy of my clients, they got the documents signed
Score 1 out of 10
Vetted Review
Verified User
- saves information
- privacy and disclosures
October 06, 2023
DocuSign: E-Signatures that Seal the Deal for Sales Operations
Score 10 out of 10
Vetted Review
Verified User
- Reduced Costs
- Increased Compliance
- Integration Capabilities
- Advanced Document Editing
- Desktop Functionality
- User Interface Customization
February 07, 2023
DocuSign for sales executive role
- Easy to use alongside Salesforce
- Great mobile experience
- Good alerts
- Ease of changing signers.
- Changing an existing signer to a new role is difficult or maybe impossible without voiding and resending.
January 11, 2023
DocuSign Review
- Digital signing
- Template setup
- Powerforms automation
- Acceptance compliance verification
- Envelope transfers between DocuSign accounts
- Bulk envelope transfers
November 24, 2022
Easy E-Signature tool
Score 6 out of 10
Vetted Review
Verified User
- Digital signature
- Getting signs of verifird Email ID
- Ensures there is no changes made in the doculent
- Can improve the way bulk form works
- Tech support is slow
- Expensive system
November 22, 2022
Salesperson's best friend
- Save Contacts
- Easily updating or correcting agreements
- Visibility
- Better organization of Comment Section
- Send Notes
- Better storage management
August 03, 2022
Document Signing software at its best...
Score 7 out of 10
Vetted Review
Verified User
- Allows signatures to be collected from all over and not just one location
- Speeds up document turn overs when there is a time crunch
- Allows privacy when needed
- We have been seeing a lot of concern in the "running out of envelope" feature; this is not real clear to most that there is a limit to how many documents can be sent out
- I would like the option to purchase more envelopes to be more attainable
- Can be confusing at times if you are just starting this program
Score 1 out of 10
Vetted Review
Verified User
- Electronic signature is good
- Customer service
- Dark Ux patterns when you go to unsubscribe
- Account management
June 22, 2022
DocuSign
Score 1 out of 10
Vetted Review
Verified User
- poor customer support
- poor plans for the average consumer
- bait and switch
- poor management and lack of customer appreciation
- zero respect for their customers
- was lied to directly
Score 1 out of 10
Vetted Review
Verified User
- It's been a terrible experience so far
- The core product is okay (not great) but the service and pricing are terrible
- We were constantly passed around between service reps for even the simplest queries. For example, I told them I'm on a web plan and need to upgrade to a corporate plan and they routed me to a new customer AE who only realized after 2 discovery calls and many emails that I had a web plan already, at which point he told me I had to restart the whole process
- Calls wouldn't be returned and reps would miss scheduled meetings. Booked at 10 am meeting and completely ghosted
- Next steps/plans would be agreed on and then we would receive an email a day later doing the exact opposite of what we discussed
- This was all happening while we had an issue with our existing plan so clearly, there was no respect for customer urgency. I could keep going because the list of service issues is honestly too long to write
- On top of horrible service, they are by far the highest option out of any other companies we spoke to (Adobe, HelloSign, etc.). This is a legacy business going downhill fast and I encourage you to stay far away.
- Easily send documents for signature.
- Notifications of signed documents.
- Sending reminders for signature.
- Pricing - I'll get into this more later.
- Support - not always great response times.
- Flexibility - not a lot of room for customization.
April 28, 2022
DocuSign will change your life! AMAZING!
- bank grade security.
- World class mobile experience.
- The turn around time is unreal, instant access.
- Invalid signature.
- Sometimes Docusign needs your location.
- Sometimes Docusign wont send back to originator right away.
April 05, 2022
DocuSign Subscription Process Seems to be a Big Fail, They Seem to Make it Hard to Unsubscribe on Purpose
Score 2 out of 10
Vetted Review
Verified User
- Signing forms is easy
- Easy to email forms for signature
- Signed forms are accepted by the Government as official
- The subscription model is poor
- Needs to offer better one-off solutions
- Canceling billing is a ridiculous process
February 02, 2022
Very disappointing experience
Score 1 out of 10
Vetted Review
Verified User
- Promoting themselves.
- Providing bad support.
- Having bugs.
- Awful customer support.
- Bugs
- No way to close account.
- Did I mention awful customer support?
December 29, 2021
DocuSign is your ticket for digital transformation
Score 8 out of 10
Vetted Review
Verified User
- Easy to manage, super easy to see the status of each one of your Envelopes in the manage tab
- The certificate of completion. This is a legally binding document that shows date/time stamp, name of signer, email and IP address. Pretty nice to have an enforceable document housed with all of your contracts in one place.
- The correct feature. This feature can save you from wasting an 'Envelope' which are pricey. If you aren't familiar with that feature you really should, it could save you time, money and frustration.
- Support team is not super helpful. Most of the time it's just a link to an article that they send you that doesn't address the issue. All the while you've searched Google before contacting support with no luck in finding the answer.
- Shuffling of Account Managers, some consistency with one sales team over a longer period would be nice. Instead, it's a constant shuffle of new people and it's very easy to get mixed messaging, getting contacted back and misalignment of prior sales team and new sales team at DocuSign.
- Easy to send documents for signature and notify other parties when the document is sent as well as when the document has been signed.
- The comment and notes section is something we rely on, so the signer knows what they are signing and that it's been reviewed by our legal and finance teams.
- I honestly haven't noticed anything additional that I would request from DocuSign. I use DocuSign at least 10+ times per day and have not had a glitch or issue yet.
November 04, 2021
Helps me stay organized and efficient
Score 10 out of 10
Vetted Review
Verified User
- Clear on where to sign
- Easy to access
- User Friendly
- The email after your done signing to invite me to join - Its confusing. It always makes me feel as if I may have missed a step.
- Bigger Page to express being DONE
November 04, 2021
DocuSign makes work easy
- Fast signatures
- Tracking of signatures
- Can view all signed documents
- Signature groups can be created
- Slow process
- Quite expensive
- Bad customer service
- No good FAQ's mentioned for help
November 04, 2021
Excellent enterprise-grade option
- Easy workflow
- Valid digital signatures
- Variety of signature/field options
- More template options
October 29, 2021
DocuSign Will Save You Time
- Ease of signature collection effort (fewer steps, fewer location/technology/knowledge requirements)
- Speed of signature collection (from transmission to signature to receipt of signature)
- Ease of user account management (administrative function)
- Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
- Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
- It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
Score 1 out of 10
Vetted Review
Verified User
- Sales- they call you and call you to see if there is anything they can do to get you to upgrade your account
- [In my experience] customer service is impossible to talk to. [I feel] there are way too many hoops to jump through before being able to contact someone.
- [I felt] it was near impossible to cancel or downgrade an account through customer service or the software, it [sent me] in loops and [didn't] work to cancel.
- Customer Service, [I feel], does not follow through with cancellations or downgrades even if they tell you it will be taken care of. I even got a phone call from the sales guy and I verified we didn't need it for a while. They told me it would be canceled but it wasn't.
- [In my experience] getting a refund for a charge they shouldn't have charged will take upwards of an hour and will require you to wait 10- 14 days plus your bank processing time to receive.
- interface with other products
- track signing
- my account was upgraded without my permission and a significantly higher rate auto debited from my account monthly
- when I called to inquire, the system would demand my account number before I could speak to a representative, shortly after a recording would come on and say that there was no one to answer my call. This happened at 9am, 10am and afternoon
- Going online to request tech support, you need to submit a ticket request. I tried this after not being able to reach anyone over the phone. A couple of things. 1. they make it overly complicated, obviously trying to detour folks from submitting a request. 2. when I found where to change my plan, the button was greyed out and I couldn't change my plan.
- 90% of what the website had listed under the support tab was password related. There wasn't anything about account questions. I was able to navigate through support questions to find how to "change my account". This doesn't straighten out the issue of the months I was being charged almost 3x what I had signed up for, but I'll see if I can waste more valuable time to figure that out later. For now, just trying to change my account back. The directions say that I need to go to account settings under the top navigation bar. I actually didn't have that option. The directions say that if you don't have that option then you're not the account owner. I am the only user, and the funds are coming out of my account monthly. Unbelievable. One might think that all of this is intentional on DocuSign's part.
July 30, 2021
DocuSign clearly the best... unlike my signature
- Electronic signature
- Digital document management
- Seamless sharing and updating
- More flexibility with e-signature options
- Larger viewscreen so I can fully read a document before signing
July 19, 2021
DocuSign - quick, easy, and efficient!
- Complete paperwork easily
- Sign paperwork easily
- Submit paperwork to supplier easily
- Simple Sign in process
- Seeing previous documents signed