DocuSign

Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.

Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.

Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.

1. Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.

2. Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.

3. Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.

Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:

Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.

Doing research and considering the intended use and price point before choosing DocuSign.

Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.

Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.

Checking out real review sites and talking to support before making a decision.

Trying out the free trial of DocuSign to see if it meets the needs.

Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.

Testing templates before rolling them out to ensure everything is working properly.

Considering other options if sending the same type of document or dealing with multiple documents.

Ensuring compatibility with tech stack before implementation.

Using a virtual card for easier billing support.

Double-checking email addresses of senders and signers to avoid any issues.

Creating a trial account to evaluate DocuSign.