DocuSign unethical business practices.
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and …
Starting at $15 per month
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What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
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Pricing
Personal
$15
Cloud
per month
Real Starter
$15
Cloud
per month
DocuSign for Realtors
$35
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How to use DocuSign: Step-by-Step Tutorial Demo
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DocuSign Demo
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PowerShell Quickstart & Embedded Signing Demo | Developer Education
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DocuSign for Salesforce Brief Overview and Demo
YouTube
Part 3: Go-Live Demo | Go-Live
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Integrating DocuSign Monitor and Splunk | Developer Education
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Videos
DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
Show More DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.
The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
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Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
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Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
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Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(26-50 of 153)Companies can't remove reviews or game the system. Here's why
July 03, 2021
DocuSign Review from a multi-faceted user 10+ years
We use DocuSign for employment contracts signing non disclosure agreements and internal employment contracts, it's a great tool! Contactless, and I have never had a single solitary issue when using DocuSign. I can heartily recommend it as a customer too as I have used it to purchase real estate multiple times.
- EASY and user friendly.
- Fast and reliable.
- Saves the environment.
- It is a little expensive.
DocuSign is used in the organization for all signature requirements; we do not do any paper signatures anymore unless the external party requires wet ink signatures (e.g. lending institutions). DocuSign helped solve the speed of document signatures, approvals processes, and tracking of contracts. As example, DocuSign is used for all of the following use cases within our organization: onboarding communication and progress documentation, new hire paperwork, payment requests, payment authorizations, client contracts, vendor contracts, client billing submissions, and more.
- Easy to use user interface (both sending and receiving)
- Integrations with other platforms (e.g. Box, Google Drive, etc.)
- Enterprise admin control is robust
- Robust functionality
- Can get expensive
DocuSign is used at G3 across the entire organization which saves us from the waste of time and the material task of printing out documents to sign, scan and email back to yourself before returning the signed document back to the other party. We love the Admin feature which consolidates signature control to one person while allowing approved people to sign documents.
- Signing documents
- Administrator control over all users and signatures
- Signature logs to review all signed documents across the organization
- The ability to create signature groups for specific tasks
- Somewhat expensive as Adobe has a free version to sign documents now
- DocuSign is slow sometimes
- DocuSign is a little difficult to setup up across an organization with many users
May 25, 2021
Best esignature tool on the market
DocuSign is used for HR related documents to streamline onboarding, offboarding and any other policy related documentation
- Easy use for external signers
- Ability to keep templates
- Keeps copies of all documents
- Ability for more editing in templates
- More customizable notifications
May 13, 2021
DocuSign is great for business!
We use DocuSign to send contracts within the company to have signed. It helps with organizing multiple parties with less follow ups. I also enjoy the fact that DocuSign saves the signed documents and contracts within the system. This part is extremely useful when needed to go back to review a previous contract.
- Saves documents within its system to revisit
- Sends an email to the party that the signature is requested from
- Saves the signature for each user account to avoid writing it multiple times.
- I dislike that links expire and sometimes the admin must resend a new one
- Sometimes the other party doesn't always get the e-mail
May 11, 2021
DocuSign is great for businesses
We use DocuSign mainly in sales and marketing. We send all agreements and contracts, as well as other documents that need fields completed and signatures. We have two users who use it most. DocuSign addresses the issue of having to print, sign, scan, and return documents. It makes it easy to send once to all signing parties and then each party receives a final signed copy. No fuss. It saves time and makes the process of signing anything more efficient and streamlined.
- Allows me to create templates that are used often, like agreements
- Fields are easy to add and customize
- DocuSign manages the process and sends reminders to parties to complete
- Takes the stress of managing signatures and processes off me
- It would be nice to be able to mass send documents to multiple people that have to sign individual documents instead of sending a document to each one
May 05, 2021
DocuSign - Made for Enterprise
DocuSign is used company wide. It is used by almost all departments for vendors, customers, internal stakeholders and HR related items. Sales, Legal, Finance are the main departments.
We use it for getting e-signatures for Order forms, MSAs and legal documents. With its integration with Salesforce, we can automate a lot of the sending process and automatically storing it in Salesforce when the document is signed.
We use it for getting e-signatures for Order forms, MSAs and legal documents. With its integration with Salesforce, we can automate a lot of the sending process and automatically storing it in Salesforce when the document is signed.
- E-signature - Used worldwide for getting e-signatures
- Customization
- Templates
- Integration
- Security
- Its user provisioning process with Salesforce CPQ where user provisioning is still not supported via SSO. Every time a new user joins and needs to send a DocuSign via CPQ, the user has to be manually setup.
DocuSign is being used by the client success and the administrative department within my organization. It is used to approve contracts for the following:
--New clients and accounts: master service agreement, statement of work, and new client intake forms.
--New employees: onboarding documentation, reimbursement forms, bank transfers.
It solves the business problem of the inefficient routing and review process of documents. It is more streamlined to have one repository of all documents in their different stages of approval.
--New clients and accounts: master service agreement, statement of work, and new client intake forms.
--New employees: onboarding documentation, reimbursement forms, bank transfers.
It solves the business problem of the inefficient routing and review process of documents. It is more streamlined to have one repository of all documents in their different stages of approval.
- A great repository for forms and contracts.
- It's easy to view forms and contracts in different stages of the lifecycle.
- Forms and contracts.
- It efficiently routes forms and contracts for review and approval.
- A better way to manage different users
- It's improved the management of legacy forms that were not routed through DocuSign.
April 23, 2021
Streamline with DocuSign
We use DocuSign in our Human Resources Department. We use this program for mainly two purposes: We remotely onboard our employees, so we use it as a way to communicate our company policy and confirm the employees’ understanding of it. We also use it as a way for staff to communicate with us through creating interactive forms that allow employees to communicate important information to us and apply for different opportunities like transfers.
- Virtual signing with authenticated serial numbers
- Automated reminders and deadlines
- Easy confirmation to all parties when completed
- Multi-user signing supported
- Cloud storage and management
- Clarity on pricing and packages
- Ability to control which party receives copies of the finalized document
- User interface
We use it every week to sign all of our contract with customers and of course we use it for our job offers. We also use it on a regular basis internally to sign new compensation plan, any reviews, quarterly or annual reviews. We use it even more now that we all work remote. This is a great and easy tool for business.
- user friendly
- share envelopes with users
- secure
- I don't like the fact that when you have a problem, you need to create a ticket
- No more account manager to help. it is all via service connect
April 16, 2021
Most seamless eSignature platform on the market
We work with several customers and vendors in legal, sales, and IT whose primary platform of distributing contracts and agreements is DocuSign. As such, DocuSign is simply being used by a handful of individuals all throughout the organization. It gives the org a really seamless way to execute contracts in a swift, painless, and--most importantly--secure way.
- Simple, clean, clear user interface.
- Easy to follow instructions.
- Contracts and agreements can be executed in 5 actions or less.
- Genuinely, DocuSign performs so well that I have trouble thinking of areas where it could improve. The only thing I can think of is maybe more affordable enterprise licensing. As good products grow their customer base and popularity, they tend to get more expensive.
April 15, 2021
DocuSign Day and Night!
Our company uses DocuSign to send electronic retainers to our clients so that we may represent them in various areas of our law practice. Since we operate in different areas of law, we have different agreement documents that must be sent out and completed by each individual client.
- Makes it easy to generate and send docs to clients.
- Easy for clients to sign.
- Allows multiple documents to be sent.
- Allows a variety of document templates to be created and stored.
- Creates an electronic paper trail.
- Easy to stay organized.
- Make documents textable.
- Create an HTML link to sign or review docs.
- Create feature that allows users to create end store e-signature.
April 15, 2021
Great for on the go and easy to use
[DocuSign] is used by real estate professionals to share purchase agreements and any documents that need to be signed but cannot be done in person. It is also used by title companies and administrators to share documents that need to be signed in a timely fashion by buyers, sellers, agent and lenders.
- Quickly share documents between agents
- Allow for electronic signatures instead of having to chase around clients
- Being able to send to multiple people at the same time which I am plus time being spent calling and emailing people
- The mobile functionality is not always easy to use
- Having to the visual boxes for everything that needs to be filled in is time consuming
- Having to create an account is inconvenient
April 12, 2021
Do Use DocUsign!
We use DocuSign mostly in HR department for extending employment related documents. But I believe sales and legal use it for contract agreements as well (statements of work, etc.).
- Ease of document setup.
- Quick turnaround.
- Legally upholding (SOX compliant).
- Great for external users.
- Different access levels
- Have to upload documents (cannot edit in system).
- Just another system outside of HRIS.
DocuSign is used by our organization to get release of liability forms signed by volunteers and the families we serve. We also use DocuSign for MOUs with partner organizations. It has made the paperwork so much easier and allowed us to continue providing services during the pandemic, as face-to-face meetings are not possible.
- DocuSign is so easy to use - it tells you exactly where to initial or sign and provides the signature and initials for you.
- I love that each signed document is immediately available to and emailed to each party.
- Adding forms to DocuSign is very easy and intuitive.
DocuSign is being used by my organization to get employees to sign off on various documents - primarily by Legal and HR.
- Keeps documents very organized and easy to find.
- Makes it easy for individuals to sign records.
- Everything is digitalized for you - no more digging for papers.
April 09, 2021
Highly Recommend
DocuSign is vital to our internal and external documentation sharing. Our sales team utilizes DocuSign for contract sharing and it has streamlined our internal processes by integrating with our CRM.
- DocuSign has the capabilities to integrate with CRM's for automated document sharing.
- We have never had a security issue with even the most sensitive document sharing.
- Overall, DocuSign meets all of our sales team needs and have been nothing but satisfied since using for 3 years.
April 09, 2021
Works Great, Easy to Use
Used situationally and departmentally depending on context and which customer, etc. we are working with. For new business, customers we don't have existing relationships with, independent contractors / consumers, DocuSign is a clear way to generate documents and digital track their signatures. More advanced legal documents we require physical signatures but generally speaking, digital signing works for many documents
- generation
- signature tracking
- ease of use
- nothing in particular
April 08, 2021
So user friendly and convenient during work from home
DocuSign has been a lifesaver during the pandemic. In my job, we have lots of papers we either need to sign or get signed. Since we have been working from home for over a year now, it has been difficult to get the signatures we needed. DocuSign solves that problem for us. It is an easy way to send documents over to other employees for them to sign. Also, a lot of people in my office are unaware of how to use a fax machine, so this makes it much simpler for people like us.
- Easy to use
- Accomplishes the goal of getting things signed
- Can be internal or external
- Eliminates use of fax machine
April 08, 2021
DocuSign - Simply a better way to do business
DocuSign is being used in our sales and accounting department. DocuSign gives our sales team the ability to send out contracts to prospective customers and they no longer have to print off, grab a pen, sign the document, and scan it back to us. It shortens our closing cycle tremendously.
Our accounting department also uses DocuSign for a number of projects including our Delivery & Acceptance form.
Our accounting department also uses DocuSign for a number of projects including our Delivery & Acceptance form.
- Simplicity of uploading contracts
- Ease of use for us and the end user
- Simple user interface
- Nothing comes to mind
- Nothing comes to mind
- Nothing comes to mind
April 08, 2021
DocuSign...the E-Sign for Investors and Wholesalers
Perfect for the investor and wholesaler. This platform gives an easy to use e-sign experience with quick and trusted responses. Our title company uses it for clients who are not very savvy about e-sign and they can easily get their documents finalized for closing. I use the non-branded version for my own investing.
- Simple design
- Easy to use
- Flexible
- Document tracking
- Email when a document is done
- Templates are very simple to use but not transferrable
DocuSign is used by my organization to manage our sales contracts for various products and services, while also managing the process of how those contracts are filled out and shared in a way that is both easy to use and convenient for the sales staff and the customers. It addresses the issue of how customers can be given contracts that can be filled out easily.
- Easy to upload new contracts.
- Easy to edit contracts in terms of the process.
- Easy to edit the fields in terms of which roles fill out what.
- Being able to edit the pdf files within DocuSign would be a major plus, but it is currently not an available feature.
We utilize DocuSign for contract signatures, NDA signatures, vendor agreements, and completing background check paperwork.
- Manages the process and ensures we can get signatures in a timely fashion
- User friendly for those who are new to a process of contract documents
- Templates are helpful in repeatable processes
- Can personalize the notes to those who are required to sign
- Can be challenging to create forms with multiple text boxes
- Would like to archive--not delete or void--a contract if candidate declines
April 02, 2021
DocuSign Review
My organization was previously using DocuSign to send Offer Letters to Applicants. It was also used to send other HR documents that we needed signatures on.
- The ability to get a quick response from applicants was a major pro of DocuSign.
- The fact that the document that you receive back is a Legal Document was also a major plus.
- I really like the Cloud Archive feature, where you can access old documents.
- I would prefer is the documents were in ADOBE Format.
- My applicants were sometimes unfamiliar with DocuSign so they did not know how to use.
- DocuSign documents would at times go to applicants spam boxes, which was very frustrating.
January 29, 2021
Terrible Bait & Switch
Score 1 out of 10
Vetted Review
Verified User
We implemented DocuSign to help customers sign contracts for service with our organization without having to have printed paper contracts. The application is integrated into our CRM and GL system so we can streamline our onboarding process.
- Decent user interface
- Large user base making it well known
- Fairly easy to put a contract in and create the fields for signatures and fill-in.
- The hidden costs once you exceed 100 envelopes is INSANE.
- The hidden costs when wanting to integrate it with their API is ABSURD
- The aggressive nature of their account managers & high-pressure to sign expensive unexpected renewals is terrible.