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DocuSign

DocuSign

Overview

What is DocuSign?

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

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Learn from top reviewers

DocuSign makes home building easy

Rating: 9 out of 10
May 19, 2025
IncentivizedVetted ReviewVerified User
DocuSign is used to capture signatures on our very custom and unique home building client contracts. There are many documents that make up a home building contract so DocuSign...
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Verified user
Manager
DocuSign5 years of experience

in my opinion, horrible support

Rating: 1 out of 10
February 10, 2025
Vetted ReviewVerified User
I have attempted to cancel my subscription since October, as their upgrades and downgrades of plans seems simple, then you realize you never downgraded or cancelled. In my opi...
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Paul Rink
Program Manager - Finance and Accounting
transaction coordinator
Realestate Solutions PR LLC
DocuSign1 year of experience

Saves time and money!

Rating: 9 out of 10
November 26, 2024
IncentivizedVetted ReviewVerified User
We use it to sign documents electronically. It helps us to ensure that it is secure, both parties get signed copies once complete and reduces the amount of paper that we need ...
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Verified user
Manager
DocuSign4 years of experience

DocuSign Review

Rating: 10 out of 10
August 21, 2024
IncentivizedVetted ReviewVerified User
We use DocuSign occasionally in our sales department. There are times when we are collecting credit card information along with our service agreements, so when this is the cas...
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Verified user
Manager
DocuSign3 years of experience

Unfortunatelly not happy with DocuSign as they, in my opinion, breached the privacy of my clients, they got the documents signed

Rating: 1 out of 10
December 14, 2023
Vetted ReviewVerified User
I have been using DocuSign extensively for the last 5 years. I had my personal account with them and decided to transfer it to my office corporate at which point DocuSign and ...
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Lina Gueorguieva
Employee - Customer Service
realtor
ReMAx Ultimate
DocuSign5 years of experience
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Pricing

View all pricing

Personal

$15

Cloud
per month

Real Starter

$15

Cloud
per month

DocuSign for Realtors

$35

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

How to use DocuSign: Step-by-Step Tutorial Demo

YouTube

DocuSign Demo

YouTube

PowerShell Quickstart & Embedded Signing Demo | Developer Education

YouTube

DocuSign for Salesforce Brief Overview and Demo

YouTube

Part 3: Go-Live Demo | Go-Live

YouTube

Integrating DocuSign Monitor and Splunk | Developer Education

YouTube
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Product Details

What is DocuSign?

DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.


DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.

Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.

The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.

DocuSign Screenshots

Screenshot of Screenshot of Screenshot of

DocuSign Videos

DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
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DocuSign Integrations

DocuSign Competitors

DocuSign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesSingapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia

Frequently Asked Questions

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

PandaDoc, Dropbox Sign, and Formstack Forms are common alternatives for DocuSign.

Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.

The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1119)

Reviews

(1-5 of 92)

Worst Customer Service (for Enterprise Customers) I've Experienced

Rating: 1 out of 10
May 06, 2022
Use Cases and Deployment Scope
We use DocuSign to send envelopes (i.e. contracts) for signature by our clients.
Pros
  • It's been a terrible experience so far
  • The core product is okay (not great) but the service and pricing are terrible
Cons
  • We were constantly passed around between service reps for even the simplest queries. For example, I told them I'm on a web plan and need to upgrade to a corporate plan and they routed me to a new customer AE who only realized after 2 discovery calls and many emails that I had a web plan already, at which point he told me I had to restart the whole process
  • Calls wouldn't be returned and reps would miss scheduled meetings. Booked at 10 am meeting and completely ghosted
  • Next steps/plans would be agreed on and then we would receive an email a day later doing the exact opposite of what we discussed
  • This was all happening while we had an issue with our existing plan so clearly, there was no respect for customer urgency. I could keep going because the list of service issues is honestly too long to write
  • On top of horrible service, they are by far the highest option out of any other companies we spoke to (Adobe, HelloSign, etc.). This is a legacy business going downhill fast and I encourage you to stay far away.
Likelihood to Recommend
If you work for the government and you are used to working with incredibly bureaucratic and slow-to-respond groups, then maybe Docusign is a good fit.

I hope Docusign changes it's customer service model soon! They lost this customer

Rating: 4 out of 10
Incentivized
August 25, 2021
AS
Aleta Sage
Realtor
Keller Williams Realty (Real Estate, 1-10 employees)
Vetted Review
Verified User
DocuSign
8 years of experience
Use Cases and Deployment Scope
We use DocuSign to interface with other software and applications, so that we can send documents to be signed through our systems, without having to open up DocuSign on a separate page. The interface would do that in the background. The problem is not with to functionality of the product. That works well.
Pros
  • interface with other products
  • track signing
Cons
  • my account was upgraded without my permission and a significantly higher rate auto debited from my account monthly
  • when I called to inquire, the system would demand my account number before I could speak to a representative, shortly after a recording would come on and say that there was no one to answer my call. This happened at 9am, 10am and afternoon
  • Going online to request tech support, you need to submit a ticket request. I tried this after not being able to reach anyone over the phone. A couple of things. 1. they make it overly complicated, obviously trying to detour folks from submitting a request. 2. when I found where to change my plan, the button was greyed out and I couldn't change my plan.
  • 90% of what the website had listed under the support tab was password related. There wasn't anything about account questions. I was able to navigate through support questions to find how to "change my account". This doesn't straighten out the issue of the months I was being charged almost 3x what I had signed up for, but I'll see if I can waste more valuable time to figure that out later. For now, just trying to change my account back. The directions say that I need to go to account settings under the top navigation bar. I actually didn't have that option. The directions say that if you don't have that option then you're not the account owner. I am the only user, and the funds are coming out of my account monthly. Unbelievable. One might think that all of this is intentional on DocuSign's part.
Likelihood to Recommend
As I've stated in previous sections of this review, the problem isn't with the product, it's with the lack of customer service available both online and over the phone. After being overcharged for months and trying to get in touch with someone to resolve the issue with no luck and wasting hours of time, I'm writing this review. Multiple phone calls to DocuSign, navigating through the prerecorded system, the phone system hung up on me stating that "there was no one to answer my call". Then navigating through the "Support" section of their website and getting nowhere. Tring to start a "service ticket", but where they keep redirecting me to Q&A section that doesn't answer my question or solve the issue. I'm supposed to be able to go to the "Settings" drop down on the top navigation bar, but it isn't available on my account, even though, I only have one account, one user (me), and they're charging ME each month. I'm blown away with how issues are being handled by DocuSign. First with upgrading my account without checking with me 1st. I'm the ONLY user, and I haven't done anything different than I normally have for years. But, of course, I'm lost with all of this, because I haven't been able to talk to anyone! Bottom line, they lost a customer. There are other options, and [my prior experiences] left a bad enough taste in my mouth that I'm not dealing with [them] any longer.

Overpriced, customer service is time wasting. Inconvenient and not user friendly.

Rating: 1 out of 10
September 14, 2021
Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employees
Vetted Review
Verified User
DocuSign
1 year of experience
Use Cases and Deployment Scope
To sign contracts grants and legal documents with state agencies and clients.
Pros
  • Sales- they call you and call you to see if there is anything they can do to get you to upgrade your account
Cons
  • [In my experience] customer service is impossible to talk to. [I feel] there are way too many hoops to jump through before being able to contact someone.
  • [I felt] it was near impossible to cancel or downgrade an account through customer service or the software, it [sent me] in loops and [didn't] work to cancel.
  • Customer Service, [I feel], does not follow through with cancellations or downgrades even if they tell you it will be taken care of. I even got a phone call from the sales guy and I verified we didn't need it for a while. They told me it would be canceled but it wasn't.
  • [In my experience] getting a refund for a charge they shouldn't have charged will take upwards of an hour and will require you to wait 10- 14 days plus your bank processing time to receive.
Likelihood to Recommend
I wouldn't ever use DocuSign. My time is valuable. I don't need salespeople bombarding me with phone calls and emails. Their service [in my opinion] isn't worth the cost.

In my experience, terrible customer service with no ability to downgrade account

Rating: 1 out of 10
July 21, 2022
AM
Alison McCormack
Director
We Are MC2 (Management Consulting, 1-10 employees)
Vetted Review
Verified User
DocuSign
2 years of experience
Use Cases and Deployment Scope
We purchased Docusign in the pandemic to help us manage contract signature with companies and also with contractors.
Pros
  • Electronic signature is good
Cons
  • Customer service
  • Dark Ux patterns when you go to unsubscribe
  • Account management
Likelihood to Recommend
Happy with the document signing functionality - has been fast, efficient and easy to use. But would not use again or recommend due to their terrible customer service, in my experience.

"The Fastest Way to Get a Signature"

Rating: 8 out of 10
September 30, 2015
Verified User
Analyst in Sales
Environmental Services Company, 51-200 employees
Vetted Review
Verified User
DocuSign
2 years of experience
Pros
  • I feel that DocuSign truly is "the fastest way to get a signature". You can send documents out for signature from your desktop computer, laptop, tablet or mobile phone within seconds.
  • DocuSign is a great tracking tool for companies. It is particularly helpful to my company because it alleviates the need to print and scan documents onto a drive somewhere. It tracks every move that's made from initiation of the document, to each signature placed onto the paperwork and all the way up to completion or rejection by the recipient(s).
  • I have had a few questions regarding general use of the product since we purchased the program about a year ago. Reaching out to DocuSign's customer service team has proved to be a positive and effective experience. I found it very helpful that they will actually utilize a GoTo Meeting to assist you with any issue, even if it's something very simple that you are having trouble with.
Cons
  • Overall, I feel that DocuSign is a great product. I do, however, feel that it could be a little more user-friendly. Once you get the hang of it, it's not too difficult from the sender's perspective (my company). However, for some recipients that are not as familiar with internet technology, it can sometimes be a challenge to explain the step-by-step.
  • I would like to be able to somehow pull information from each individual document that is sent out to generate a report. My team has brought up the desire to have this capability and I feel that this is something that DocuSign could look into.
Likelihood to Recommend
Although I have had a positive experience thus far with DocuSign and would definitely recommend it to a colleague, I would still encourage that they research competing companies in the electronic signature industry. Having been a user of the product for about a year now, I would caution them to ensure that all of their needs are met before purchasing the product. It is important to think not only of your company's needs, but also to think of your client/vendor needs as they will be involved also.
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