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DocuSign

DocuSign

Overview

What is DocuSign?

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

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Learn from top reviewers

DocuSign Enterprise Solution

Rating: 8 out of 10
June 3, 2025
IncentivizedVetted ReviewVerified User
DocuSign is primarily used by the HR function in document signing procedures such as Contracts and Agreements. It is integrated with SuccessFactors for the purposes of Recruit...
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Verified user
Consultant
DocuSign3 years of experience

DocuSign makes home building easy

Rating: 9 out of 10
May 19, 2025
IncentivizedVetted ReviewVerified User
DocuSign is used to capture signatures on our very custom and unique home building client contracts. There are many documents that make up a home building contract so DocuSign...
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Verified user
Manager
DocuSign5 years of experience

in my opinion, horrible support

Rating: 1 out of 10
February 10, 2025
Vetted ReviewVerified User
I have attempted to cancel my subscription since October, as their upgrades and downgrades of plans seems simple, then you realize you never downgraded or cancelled. In my opi...
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Paul Rink
Program Manager - Finance and Accounting
transaction coordinator
Realestate Solutions PR LLC
DocuSign1 year of experience

Saves time and money!

Rating: 9 out of 10
November 26, 2024
IncentivizedVetted ReviewVerified User
We use it to sign documents electronically. It helps us to ensure that it is secure, both parties get signed copies once complete and reduces the amount of paper that we need ...
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Verified user
Manager
DocuSign4 years of experience

DocuSign Review

Rating: 10 out of 10
August 21, 2024
IncentivizedVetted ReviewVerified User
We use DocuSign occasionally in our sales department. There are times when we are collecting credit card information along with our service agreements, so when this is the cas...
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Verified user
Manager
DocuSign3 years of experience
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Pricing

View all pricing

Personal

$15

Cloud
per month

Real Starter

$15

Cloud
per month

DocuSign for Realtors

$35

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

How to use DocuSign: Step-by-Step Tutorial Demo

YouTube

DocuSign Demo

YouTube

PowerShell Quickstart & Embedded Signing Demo | Developer Education

YouTube

DocuSign for Salesforce Brief Overview and Demo

YouTube

Part 3: Go-Live Demo | Go-Live

YouTube

Integrating DocuSign Monitor and Splunk | Developer Education

YouTube
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Product Details

What is DocuSign?

DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.


DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.

Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.

The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.

DocuSign Screenshots

Screenshot of Screenshot of Screenshot of

DocuSign Videos

DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
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DocuSign Integrations

DocuSign Competitors

DocuSign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesSingapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia

Frequently Asked Questions

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

PandaDoc, Dropbox Sign, and Formstack Forms are common alternatives for DocuSign.

Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.

The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1135)

Reviews

(1-5 of 86)

So user friendly and convenient during work from home

Rating: 10 out of 10
Incentivized
April 08, 2021
CE
Cassidy Ebert
Account Associate
The Walt Disney Company (Publishing, 501-1000 employees)
Vetted Review
Verified User
DocuSign
3 years of experience
View profile
Use Cases and Deployment Scope
DocuSign has been a lifesaver during the pandemic. In my job, we have lots of papers we either need to sign or get signed. Since we have been working from home for over a year now, it has been difficult to get the signatures we needed. DocuSign solves that problem for us. It is an easy way to send documents over to other employees for them to sign. Also, a lot of people in my office are unaware of how to use a fax machine, so this makes it much simpler for people like us.
Pros
  • Easy to use
  • Accomplishes the goal of getting things signed
  • Can be internal or external
  • Eliminates use of fax machine
Likelihood to Recommend
It is perfect for situations where you cannot be with someone in person. It is also great for when you need to highlight certain parts of the document for someone else to see. It is helpful if you do not have a fax machine. It is also much better than sending over photos of documents, which can often be unclear or upside down!

Overpriced, customer service is time wasting. Inconvenient and not user friendly.

Rating: 1 out of 10
September 14, 2021
Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employees
Vetted Review
Verified User
DocuSign
1 year of experience
Use Cases and Deployment Scope
To sign contracts grants and legal documents with state agencies and clients.
Pros
  • Sales- they call you and call you to see if there is anything they can do to get you to upgrade your account
Cons
  • [In my experience] customer service is impossible to talk to. [I feel] there are way too many hoops to jump through before being able to contact someone.
  • [I felt] it was near impossible to cancel or downgrade an account through customer service or the software, it [sent me] in loops and [didn't] work to cancel.
  • Customer Service, [I feel], does not follow through with cancellations or downgrades even if they tell you it will be taken care of. I even got a phone call from the sales guy and I verified we didn't need it for a while. They told me it would be canceled but it wasn't.
  • [In my experience] getting a refund for a charge they shouldn't have charged will take upwards of an hour and will require you to wait 10- 14 days plus your bank processing time to receive.
Likelihood to Recommend
I wouldn't ever use DocuSign. My time is valuable. I don't need salespeople bombarding me with phone calls and emails. Their service [in my opinion] isn't worth the cost.

Great user experience!

Rating: 8 out of 10
November 21, 2013
EL
Erik LeMay
Enterprise Solutions Manager
RCU (Royal Credit Union) (Banking, 501-1000 employees)
Vetted Review
Verified User
DocuSign
2 years of experience
Pros
  • Great user experience for members.
  • Easy to use for employees.
Cons
  • Better integration with third party vendors like our CORE system and other loan origination systems. This is a two way street and requires teh vendor to be willing as well.
  • DocuSign could do better at handling envelopes as an enterprise (better process for having multiple senders coming back to a general queue).
Likelihood to Recommend
Have a plan going in to it - know what you are going to use it for so you can price the contract accordingly and ensure your third party vendors have integration.

DocuSign removes hardship from users, enables easy interaction

Rating: 9 out of 10
Incentivized
September 05, 2018
NH
Naomi Hagelund
Technology Trainer
ALEUTIAN PRIBILOF ISLAND COMMUNITY DEVELOPMENT ASSOCIATION APICDA (Higher Education, 501-1000 employees)
Vetted Review
Verified User
DocuSign
3 years of experience
View profile
Use Cases and Deployment Scope
DocuSign is used by the entire organization, across every department. The organization is spread across the entire state, so many departments are several hundred miles away from each other- some are even in different states. This software addresses the problem of location when it comes to signing important, time-sensitive documents that contain confidential information.
Pros
  • It's very easy to implement. Dropping and dragging fields onto the form is not difficult. The basic workflow setup is also fairly easy to implement.
  • The interface is nice. The website is aesthetically pleasing and easy to navigate.
  • The Google add-on is very helpful.
Cons
  • The workflow process can get complicated and difficult to troubleshoot.
  • The support area can also be difficult to navigate and answers don't always come quickly.
  • Having both the classic and the new experience is very confusing. Not having all functions on both experiences doesn't make any sense.
Likelihood to Recommend
When a form needs to be initiated by someone online and submitted to a specific person, with a copy sent to another person...DocuSign is the perfect solution. The PowerForm capability enables online form initiation, which reduces load time on websites by removing the need for PDFs and also removes steps users need to take in the process.

Forms that need to be printed and signed by hand completely remove the need for DocuSign.

DocuSign Review from a multi-faceted user 10+ years

Rating: 10 out of 10
Incentivized
July 03, 2021
DB
Dave Bevington
Director of Automation
DRI Inc (Staffing and Recruiting, 11-50 employees)
Vetted Review
Verified User
DocuSign
9 years of experience
View profile
Use Cases and Deployment Scope
We use DocuSign for employment contracts signing non disclosure agreements and internal employment contracts, it's a great tool! Contactless, and I have never had a single solitary issue when using DocuSign. I can heartily recommend it as a customer too as I have used it to purchase real estate multiple times.
Pros
  • EASY and user friendly.
  • Fast and reliable.
  • Saves the environment.
Cons
  • It is a little expensive.
Likelihood to Recommend
When you are in a hurry and on the go DocuSign is a life saver. I hate filing, so having a reliable digital solution is a game changer. Digital is the new normal and there is zero waste making it so much better for the environment. It's also insanely easy to use, my own mother could use it!
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