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DocuSign

DocuSign

Overview

What is DocuSign?

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

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Recent Reviews

TrustRadius Insights

DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of …
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Easy E-Signature tool

6 out of 10
November 24, 2022
My Company uses Docu Sign software to get Digital sgnature from our partners and vendors for various documents like partnership …
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DocuSign

1 out of 10
June 22, 2022
I have been with DocuSign since 2015 and I can say they have the worst customer support. I originally wrote a long explanation as to why I …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Personal

$15

Cloud
per month

Real Starter

$15

Cloud
per month

DocuSign for Realtors

$35

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

How to use DocuSign: Step-by-Step Tutorial Demo

YouTube

DocuSign Demo

YouTube

PowerShell Quickstart & Embedded Signing Demo | Developer Education

YouTube

DocuSign for Salesforce Brief Overview and Demo

YouTube

Part 3: Go-Live Demo | Go-Live

YouTube

Integrating DocuSign Monitor and Splunk | Developer Education

YouTube
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Product Details

What is DocuSign?

DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.


DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.

Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.

The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.

DocuSign Screenshots

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DocuSign Videos

DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
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DocuSign Competitors

DocuSign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesSingapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia

Frequently Asked Questions

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

PandaDoc, Dropbox Sign, and Formstack Forms are common alternatives for DocuSign.

Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.

The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1023)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.

One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.

Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.

Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.

Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.

Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.

Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.

Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.

Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.

  1. Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.

  2. Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.

  3. Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.

Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:

Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.

Doing research and considering the intended use and price point before choosing DocuSign.

Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.

Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.

Checking out real review sites and talking to support before making a decision.

Trying out the free trial of DocuSign to see if it meets the needs.

Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.

Testing templates before rolling them out to ensure everything is working properly.

Considering other options if sending the same type of document or dealing with multiple documents.

Ensuring compatibility with tech stack before implementation.

Using a virtual card for easier billing support.

Double-checking email addresses of senders and signers to avoid any issues.

Creating a trial account to evaluate DocuSign.

Attribute Ratings

Reviews

(1-25 of 147)
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Score 1 out of 10
Vetted Review
Verified User
Incentivized
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and they charged me over $250 on my credit card. When I call, they say oh no it’s wrong amount and will not credit the difference. I send them a copy of the screen shot showing the billing amount and all I get is the same answer. Oh no that’s wrong. Company has turned highly unethical in their business practices and would worry about my privacy of material. I am in real estate and now will need to download all files in order to cancel and doubtful I will be refunded any money. I have reported to the better business bureau and plan to post every site I can to warn other consumers. No one should use this app as it is untrustworthy and use the fact they have your data to hold over you. Highly unethical company.
Score 1 out of 10
Vetted Review
Verified User
I have been using DocuSign extensively for the last 5 years. I had my personal account with them and decided to transfer it to my office corporate at which point DocuSign and my brokerage did not exprain that they will own the account and will have the right to cancel it at their liking. DocuSign unfortunatelly did not disclose that upon the transfwr of the account, the information will be passed to the broker owner without my knowledge. In my experience, so many breaches without disclosure
Sourabh Nandi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
DocuSign has become a tool, for our Sales Operations team helping us tackle business issues like lengthy sales cycles, compliance hurdles and inefficiencies in costs. It goes beyond sales. Has a positive impact, on other departments as well promoting teamwork and streamlining processes throughout the organization. The fact that we can access it on devices and integrate it smoothly into our operations has significantly improved our ability to adapt to the changing business environment. It has proven to be a game-changer for us, enabling us to operate more efficiently, close deals faster, and remain compliant in a highly competitive market.
Clayton Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
DocuSign allows for all of our sales and customer success team members to easily facilitate additions or adjustments to their contracted agreements. Mobile use is great. Changing signers seems like it could be a bit more simple/self-explanatory, but great interface and highly customizable fields and configurations.
January 11, 2023

DocuSign Review

Emily Wallace | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use DocuSign across our entire business of 12,000+, including Support Offices, Stores, and Distribution Centres. It enables efficient management of legal documents and other paperwork, and verified signatures, while reducing our carbon footprint.

We utilise DocuSign for:
  • Contract management, including new start onboarding and internal mobility.
  • Contractor management.
  • Administrative paperwork completion, including payroll forms, supplier negotiations, recruitment approvals.
November 24, 2022

Easy E-Signature tool

Shrina Jain | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
My Company uses Docu Sign software to get Digital sgnature from our partners and vendors for various documents like partnership agreements, W8 forms and Serive oders forms
We are a Saas company and this is a very uselful software for any digital signature. DocuSign also helps us ensure that nobody is making any changes to the content and ensure that only right designation person is signing the document
November 22, 2022

Salesperson's best friend

Sean Mir | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My organization uses it across our entire Sales team to execute addendums and order forms. The visibility it provides for the seller is crucial to ensure our customers are receiving and viewing our contacts in a timely manner. The ease of use it provides our customers also ensures no obstacles in getting our agreements returned.
Score 7 out of 10
Vetted Review
Verified User
DocuSign is used in various ways at our company. From documents we send out to all the board members to sign and submit to signing up for certain services at our office. We also will use DocuSign for state documents needed for insurance and liability-related contracts. We have also been sent documents by other businesses for our signature as well.
June 22, 2022

DocuSign

Rob Benham | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I have been with DocuSign since 2015 and I can say they have the worst customer support. I originally wrote a long explanation as to why I feel this way, but I will simply leave it at this: I have written 2 bad Google reviews in my life. It takes a lot for me to call out a company with a horrible review.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use DocuSign every day, in every aspect. From signing important loan documents to interoffice signing we have done it all. It is one of the best programs and most user-friendly programs we have. The only thing I would say that I don't particularly "like" is how you have to create an account at the end to save the document. It has never caused an issue for any of us but I could see how some people may not like that. This is one of the best programs on the market in my opinion.
Score 2 out of 10
Vetted Review
Verified User
The National Institute of Health required signed forms using an electronic application and would not accept electronic signatures. That either meant Adobe, which not all of our team members have the full version of or, using a service like DocuSign, HelloSign, etc.
Lyle Hopkins | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I tried to use DocuSign for contract signing. That's what it's supposed to be good for.

I keep getting errors when I try to upgrade my account. I tried contacting support... it's hard to imagine how their support staff gets away with their behavior. In my experience, useless replies, if they even bother to reply, then they close the chat halfway through. It's really, really bad. Incredibly disappointing.
Score 8 out of 10
Vetted Review
Verified User
We use DocuSign for everything HR, including onboarding, attrition, promotions and other use cases. The business problems that DocuSign solves for is the ability for a candidate or a current employee to sign the required documentation pretty much no matter where they are. The digital audit trail is also something that solves for problems like lost paperwork, etc.
Terri Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our entire organization uses DocuSign. Even before the restrictions that Covid-19 imposed (we did not have a physical office location), we used DocuSign across the entire organization. It's so quick and easy to use.
November 04, 2021

DocuSign makes work easy

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Docusign is being used at an organization level. It does help us with a lot of things like easy to put signatures, tracking the record of signatures .It does solve a lot of problems as because of this pandemic it is not preferable to meet everyone these days and people are working from home and getting the documents signed has been a difficult process but with DOcusign it becomes very easy to get the signatures.
Erin Gracyalny | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Used DocuSign across the sales organization to send customers order forms, contracts, NDAs, etc. It addressed the need to have valid digital signatures applied to a variety of legal documents. Also used DocuSign for internal employee documents such as stock option grants, onboarding documentation, quarterly bonus documentation, etc.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Several departments use Docusign. Docusign allows us to have [a] secure web-based signature collection instead of relying on access to notaries, fax machines, scanners, or other means of relaying hard signatures. The electronic signature also opens up more doors for accessibility such as mobile and for customers/clients who do not have access to those means.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use DocuSign to interface with other software and applications, so that we can send documents to be signed through our systems, without having to open up DocuSign on a separate page. The interface would do that in the background. The problem is not with to functionality of the product. That works well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We primarily utilize Docusign internally to electronically sign documents, agreements, and contracts.

A major goal of our company is to be as paperless as possible so DocuSign allows us the opportunity to work towards this goal by allowing documents to be signed electronically.

It also helps to prevent documents having to be printed out for signature and kept in a physical file folder or being lost/stolen/etc. Just safer to enable electronic signatures, especially with sensitive documents.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
DocuSign was used by the billing department to complete supplier paperwork that customers needed to have us submit to them. It helps us in the administrative side of work to complete paperwork quickly, correctly and efficiently.
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