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DocuWare

DocuWare

Overview

What is DocuWare?

DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes.…

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Recent Reviews

TrustRadius Insights

DocuWare is a versatile software that offers a wide range of use cases to meet various document management needs. Many users have found it …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Base

$300

Cloud
per month

Enterprise

1,500

Cloud
per month

Pro

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

DocuWare Demo – Connect to Microsoft Teams

YouTube
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Product Details

What is DocuWare?

DocuWare Videos

DocuWare for Document Management
Introducing DocuWare for Invoice Processing

DocuWare Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(33)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

DocuWare is a versatile software that offers a wide range of use cases to meet various document management needs. Many users have found it invaluable for streamlining their workflows and improving efficiency. One key use case is the ability to disseminate multiple resident documents to an external property management system. This feature has greatly simplified the process of managing resident information and improved communication between different systems.

Another common use case is the storage and retrieval of important documents, such as resident documents and check copies from Accounts Payable. By using DocuWare as a digital storage system, users can quickly access and retrieve old paperwork, saving them valuable time and effort. Additionally, the software's invoice processing functionality has proven essential for identifying and storing cash management-related documents, aiding in financial tracking and record-keeping.

Beyond its document management capabilities, DocuWare also excels in automating purchasing workflows. Users have reported that the software effectively captures and tracks each step of the approval process, providing a comprehensive documentation of purchasing activities from order entry to payment confirmation. This feature has brought added value to organizations by enhancing transparency and facilitating accountability in their purchasing procedures.

One standout aspect of DocuWare is its cloud-based storage option. This allows users to eliminate the need for physical paperwork while ensuring document security. Accessibility from any device further supports easy collaboration among team members, enabling seamless document sharing and collaboration across departments or even with external stakeholders.

Overall, DocuWare has proven itself as a reliable solution for various document management needs. Its ability to centralize information, automate workflows, and enhance collaboration has made it an invaluable tool for businesses seeking efficient and streamlined processes.

Good OCR Feature: Many users have praised the software's OCR feature for its accurate conversion of scanned documents into editable text. This functionality has been widely appreciated by reviewers for its reliability and efficiency, making it a valuable tool for managing digital documents effectively.

Easy-to-Use Web Interface: The intuitive web interface of the software makes it easy to navigate and use, as highlighted by multiple users. Its user-friendly design ensures a seamless experience while accessing and managing documents, contributing to improved productivity.

Powerful Scanning Tools: Reviewers have consistently praised the software's robust scanning tools for their efficiency in quickly and effectively scanning documents. These advanced features provide users with the ability to streamline document management processes and enhance overall productivity.

Cons:

  1. Inconsistent OCR Performance: Some users have reported that the OCR service of Docuware is not always able to capture information accurately from certain documents, leading to occasional errors and inconsistencies in data extraction.
  2. Occasional Slowdown Issues: Users have experienced intermittent slowdown issues on the web interface, which have negatively affected the overall performance and efficiency of the software, causing delays in document management tasks.
  3. Lack of Integration with Email and Filtering: Several reviewers have mentioned that the absence of integration with email and filtering features makes it difficult to efficiently manage and organize documents within Docuware. This limitation hampers effective workflow management and requires users to rely on external tools for proper document categorization.

Users have made several recommendations based on their experience with DocuWare. Some of the most common recommendations include:

  • Take advantage of the opportunity to explore the product's capabilities through a quick tour or demo with a DocuWare professional. This will give users a better understanding of the features and benefits of the software.

  • Opt for the cloud version of DocuWare for additional benefits. Users have found that the cloud version offers more advantages and flexibility compared to other versions.

  • Utilize implementation services and consider going with the cloud version of DocuWare. Users have recommended taking advantage of implementation services to ensure a smooth integration process. The cloud version is also highly recommended due to its ease of use and accessibility.

Overall, users recommend DocuWare for its capabilities in automating AP storage and invoice import processes, making it essential for companies with AP or AR departments, especially in multi-divisional organizations. It is considered easy to use and suitable for anyone, regardless of previous experience. DocuWare is praised for its document management features, ability to review and track invoices, simple approval process, remote work capabilities, secure content sharing, and overall effectiveness in managing documents efficiently.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 3 out of 10
Vetted Review
Verified User
Incentivized
Docuware is being used to document and track our purchasing workflows. The approval process was the main reason we implemented Docuware. We needed a means of tracking who was approving expenditures.
  • Workflow management is fairly intuitive.
  • Basic document management functions are handled well.
  • Easy to administrate.
  • No active directory integration, this doubles up user management.
  • No Outlook integration. Would be nice to be able to interact with Docuware from email.
  • No mobile application. We have many remote users that would benefit from this.
A small business in need of document management would be able to get by with Docuware. A large business would be better off spending the money for something more advanced that integrates with enterprise software.
  • Purchasing approval control and monitoring. Allows us to keep tighter hold of the budget.
  • Had to spend considerably more than expected. We needed to hire a developer to build integrations.
  • PDM
Docuware was not as robust.
Yes
Part of the contract negotiated by our purchasing department.
Support seems eager to help but often unable to do so. Anything outside of the norm is unsupported.
Yes
Yes
I have not received exceptional support. Their support ranges from unable to help to adequate.
  • General navigation is ok
  • Administration is intuitive
  • Printing to docuware is a nice feature
  • Complex workflows
  • Enterprise integrations
No
None.
Fairly intuitive for average users.
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