Overview
What is Drift?
Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.The platform helps businesses translate conversational data and…
TrustRadius Insights
A great way to drive traffic to your product and produce meetings that convert.
Drift: make sales quickly
The Best Tool To Convert Website Visitors Into Conversions
How Drift has been useful
Drift has been key to driving leads into our funnel
Not What I Expected
Chat box is great to use!
Drift opens the door for your potential clients from your website to your sales desk
Automated Lead Capture and Routing to Sales Team
Best Conversational Marketing in the Market
Drift is easy to use and it promotes our inbound sales!
Complete platform for leading conversional marketing & sales
Drift--The ultimate AI chat tool
Drift AI-based Chat tool for your websites
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Drift?
Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Qualified?
Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.
What is Oracle Digital Assistant?
The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.
Product Demos
Product Tour - Drift Engage
Product Tour - Bionic Chatbots
Product Tour - Site Concierge
Product Tour - Conversational Marketing
Product Tour - Conversational AI
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
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What is Drift?
Drift Screenshots
Drift Videos
Drift Integrations
Drift Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Drift Downloadables
Comparisons
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Reviews and Ratings
(160)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found Drift to be a valuable tool for increasing productivity and driving revenue. By utilizing Drift's conversational marketing chatbots, users have been able to drive and qualify inbound traffic, addressing the friction and time problem associated with forms. With Drift, users can instantly provide information to their inbound audience and capture potential leads, resulting in improved lead generation and contact information collection from site visitors. Sales reps have actively engaged with visitors on the Drift platform, especially after certain interest indicators have been triggered, making lead generation an easy process. Additionally, Drift's playbooks have been used to engage with potential students and partner companies, creating a consistent experience for every visitor. Users have found Drift effective for lead capture and nurturing, contributing to qualified marketing leads and becoming one of the best converting sources of pipeline and bookings.
Drift has proven to be a valuable tool for improving customer satisfaction and increasing revenue. Users have utilized Drift email to flag customer or prospect email responses to marketing communications, allowing for more timely and personalized interactions. The integration of Drift's AI-based chatbot with websites and CRMs has reduced response time and made it easier to handle chat leads. Users have also found Drift helpful in steering possibilities and generating new leads through location-based tasks using automated bots. Whether it is capturing leads from website visitors, managing customer questions in real-time, or accelerating sales cycles, Drift has been an essential chat function used by both marketing and sales teams. From scheduling demos to answering inquiries, qualifying potential leads, and building conversations that lead to increased conversion rates - Drift has enhanced the overall customer experience while significantly boosting sales productivity.
User-Friendly Chatbot Builder: Users have consistently praised the user-friendliness and intuitiveness of the Drift chatbot builder. Many reviewers mentioned that they found it extremely easy to create multiple playbooks and interact with prospects effectively. The intuitive design and user-friendly interface of the platform have contributed to a seamless user experience, allowing users to navigate and understand the tool effortlessly.
Intelligent Targeting Feature: Reviewers were impressed by Drift's intelligent targeting feature, which helps them capture the right leads and filter out irrelevant ones. Several users appreciated the ability to target specific prospects based on various criteria, as it allowed them to personalize their interactions and increase conversion rates. This feature has proven valuable for users in reaching their target audience effectively.
Detailed Analytics Tool: Users highly value the detailed analytics tool provided by Drift. They appreciate being able to make strategic decisions based on data and closely monitor the performance of each playbook. The ability to track and analyze the effectiveness of their chatbot interactions has contributed significantly to their overall success.
Slow and Limited Customer Support: Some users have expressed dissatisfaction with the slow and limited customer support provided by Drift. They feel that the service has become impersonal compared to previous experiences, and they are frustrated by the delayed response times from actual team members.
Bugs and Errors: Several users have encountered bugs and errors while using Drift's software. These issues often occur without any explanation, requiring assistance from the coding team. This can be frustrating for users who rely on a smooth and error-free experience.
Challenging Pricing: A number of reviewers have mentioned that they find Drift's pricing to be significant, especially for those who may not achieve a sufficient return on investment. Some users believe that the pricing could be more affordable, particularly for small and medium-sized firms looking to utilize Drift's services.
When using Drift for chat service integration into a website, users commonly recommend the following:
Take the time to understand the product and carefully set up the logic for maximum efficiency. Users suggest investing time in learning how to use Drift effectively and setting it up correctly to ensure optimal performance.
Utilize additional tools like Zapier for integration and seek recommendations from a Customer Success Manager. Users recommend exploring integrations with other platforms and seeking guidance from a Drift expert to enhance the functionality of the software.
Consider the main goal for website traffic and use Drift's chatbot service accordingly. Users advise spending time building high-quality bots unique to each page on the website, as this can significantly improve engagement with visitors.
Additionally, users mention that Drift may not fully understand SEO and express concerns about the treatment of cancelling subscribers.
Attribute Ratings
Reviews
(1-25 of 41)The Best Tool To Convert Website Visitors Into Conversions
How Drift has been useful
Drift has been key to driving leads into our funnel
Not What I Expected
zendesk
freshchat
Chat box is great to use!
- 6sense and Salesloft
Best Conversational Marketing in the Market
- Intercom
Drift--The ultimate AI chat tool
- Olark and Intercom
- Great Product--It all starts with a great product. AI-based playbooks, specific targeting, detailed analytics, intuitive bot play, and user-friendly interface make it a no-brainer to select it if pricing is not a constraint for you.
- Customer Engagement--Starting from the demo to their weekly newsletter, Drift knows how to keep their customer engaged. We do pick some tricks of their trade for our firm as well. Everything is relevant and adds to your skills.
- Customer Service--Drift's representatives are just a chat away. They can literally make each and every playbook with you as per your expectations.
Drift AI-based Chat tool for your websites
- Olark and Intercom
-Great support team (always active)
-Drift blogs and marketing collateral is very informative.
It does exactly what we need it to do
- Outreach
Solid Chatbot for most businesses.
- Zendesk Chat (formerly Zopim)
Drift - Great Marketing/Sales Tool
- Intercom
Accelerate growth and revenue with Drift
- Intercom
Intercom was wonderfully built for our support team, and it does exactly what they need it to do there, but Drift is built for SDRs and marketing. We found it difficult to qualify inbound chat traffic with Intercom. Our SDRs ended up spending a lot of time talking to the wrong person, which was inefficient and made it challenging to scale. Drift had the more robust tools we needed to do ABM, set meetings, and do great follow up with people to ultimately convert them.
Gain a competitive advantage with Drift
There are a ton of other chat tools on the market, but the cool thing about Drift is really being able to design the playbook so you filter out and re-route conversations that aren't relevant. The playbooks get the right message out at the most relevant time to appropriately qualify and accelerate meetings.
The conversational content piece is also huge. There are other solutions out there that allow you to binge on content, but the reason I like the way Drift does it is because you can design it in a way so it always fast tracks to a meeting. And the more you can accelerate pipeline, the better the bottom-line results.
Choosing a revenue-driving chat tool
- Intercom
Great Tool for Automating Website Conversation
- Intercom
Conversation Marketing is the Best
Fantastic chat tool for small businesses and startups
- Intercom
Demand Gen Tool that everyone should think about
Best chat solution for ABM
- Intercom
- Intercom and HubSpot