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Our Business Development team uses Drift to chat live with site visitors, create and send videos in outreach to prospective customers, and …
Overview
What is Drift?
Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.The platform helps businesses translate conversational data and…
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What is Drift?
Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform…
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- No setup fee
For the latest information on pricing, visithttp://drift.com/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Product Tour - Drift Engage
www.drift.com
Product Tour - Bionic Chatbots
www.drift.com
Product Tour - Site Concierge
www.drift.com
Product Tour - Conversational Marketing
www.drift.com
Product Tour - Conversational AI
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Product Details
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What is Drift?
Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.
The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience.
According to the vendor, Drift was built to transform the B2B buying process, so that teams do not burn hours moving between disparate systems in order to deliver the best possible customer experience, but can spend more time building pipeline, closing deals and strengthening customer relationships.
Drift Screenshots
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Drift Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have found Drift to be a valuable tool for increasing productivity and driving revenue. By utilizing Drift's conversational marketing chatbots, users have been able to drive and qualify inbound traffic, addressing the friction and time problem associated with forms. With Drift, users can instantly provide information to their inbound audience and capture potential leads, resulting in improved lead generation and contact information collection from site visitors. Sales reps have actively engaged with visitors on the Drift platform, especially after certain interest indicators have been triggered, making lead generation an easy process. Additionally, Drift's playbooks have been used to engage with potential students and partner companies, creating a consistent experience for every visitor. Users have found Drift effective for lead capture and nurturing, contributing to qualified marketing leads and becoming one of the best converting sources of pipeline and bookings.
Drift has proven to be a valuable tool for improving customer satisfaction and increasing revenue. Users have utilized Drift email to flag customer or prospect email responses to marketing communications, allowing for more timely and personalized interactions. The integration of Drift's AI-based chatbot with websites and CRMs has reduced response time and made it easier to handle chat leads. Users have also found Drift helpful in steering possibilities and generating new leads through location-based tasks using automated bots. Whether it is capturing leads from website visitors, managing customer questions in real-time, or accelerating sales cycles, Drift has been an essential chat function used by both marketing and sales teams. From scheduling demos to answering inquiries, qualifying potential leads, and building conversations that lead to increased conversion rates - Drift has enhanced the overall customer experience while significantly boosting sales productivity.
User-Friendly Chatbot Builder: Users have consistently praised the user-friendliness and intuitiveness of the Drift chatbot builder. Many reviewers mentioned that they found it extremely easy to create multiple playbooks and interact with prospects effectively. The intuitive design and user-friendly interface of the platform have contributed to a seamless user experience, allowing users to navigate and understand the tool effortlessly.
Intelligent Targeting Feature: Reviewers were impressed by Drift's intelligent targeting feature, which helps them capture the right leads and filter out irrelevant ones. Several users appreciated the ability to target specific prospects based on various criteria, as it allowed them to personalize their interactions and increase conversion rates. This feature has proven valuable for users in reaching their target audience effectively.
Detailed Analytics Tool: Users highly value the detailed analytics tool provided by Drift. They appreciate being able to make strategic decisions based on data and closely monitor the performance of each playbook. The ability to track and analyze the effectiveness of their chatbot interactions has contributed significantly to their overall success.
Slow and Limited Customer Support: Some users have expressed dissatisfaction with the slow and limited customer support provided by Drift. They feel that the service has become impersonal compared to previous experiences, and they are frustrated by the delayed response times from actual team members.
Bugs and Errors: Several users have encountered bugs and errors while using Drift's software. These issues often occur without any explanation, requiring assistance from the coding team. This can be frustrating for users who rely on a smooth and error-free experience.
Challenging Pricing: A number of reviewers have mentioned that they find Drift's pricing to be significant, especially for those who may not achieve a sufficient return on investment. Some users believe that the pricing could be more affordable, particularly for small and medium-sized firms looking to utilize Drift's services.
When using Drift for chat service integration into a website, users commonly recommend the following:
Take the time to understand the product and carefully set up the logic for maximum efficiency. Users suggest investing time in learning how to use Drift effectively and setting it up correctly to ensure optimal performance.
Utilize additional tools like Zapier for integration and seek recommendations from a Customer Success Manager. Users recommend exploring integrations with other platforms and seeking guidance from a Drift expert to enhance the functionality of the software.
Consider the main goal for website traffic and use Drift's chatbot service accordingly. Users advise spending time building high-quality bots unique to each page on the website, as this can significantly improve engagement with visitors.
Additionally, users mention that Drift may not fully understand SEO and express concerns about the treatment of cancelling subscribers.
Attribute Ratings
Reviews
(1-25 of 41)Companies can't remove reviews or game the system. Here's why
Drift is the only product of it's kind that I have experience with.
November 11, 2022
The Best Tool To Convert Website Visitors Into Conversions
Score 10 out of 10
Vetted Review
Verified User
I like the visitor engagement with the website, and I can see the engagement is increasing day by day. Previously, it was a major issue, and we struggled a lot to improve it, but Drift did it very flawlessly.
November 11, 2022
How Drift has been useful
Drift is the only product I have used that is utilized like this.
November 09, 2022
Drift has been key to driving leads into our funnel
Drift is the only tool like this that I have personally worked with. I brought it over from one organization to my current one. Has continued to meet my needs. The two tools above are ones that have been presented to me but haven't swayed me away from Drift
July 20, 2022
Not What I Expected
Score 1 out of 10
Vetted Review
Verified User
intercom
zendesk
freshchat
zendesk
freshchat
June 08, 2022
Chat box is great to use!
- 6sense and Salesloft
Drift is a cheaper option than other products reviewed. We liked their chat box integration feature on our website which ultimately led to our decision of purchasing license from Drift. Their onboarding team was also solid and were willing to put in training time to ensure our success with integrating to our sales org.
January 27, 2022
Best Conversational Marketing in the Market
Score 10 out of 10
Vetted Review
Verified User
Dirft gives another aspect for lead generation.
- Intercom
Drift allows for a unique support experience and integrates seamlessly with different platforms. They constantly add new features and improve the experience for our customers and us.
It is an efficient platform that is giving advanced services. [Reaching out] to new guests has been made effective by utilizing this platform. The support staff is working precisely and always available for any queries. It provides a complete solution in real-time so users have the best experience on the platform.
June 09, 2021
Drift--The ultimate AI chat tool
- Olark and Intercom
Drift ranks way up there when compared with its peers. The reasons for choosing Drift are
- Great Product--It all starts with a great product. AI-based playbooks, specific targeting, detailed analytics, intuitive bot play, and user-friendly interface make it a no-brainer to select it if pricing is not a constraint for you.
- Customer Engagement--Starting from the demo to their weekly newsletter, Drift knows how to keep their customer engaged. We do pick some tricks of their trade for our firm as well. Everything is relevant and adds to your skills.
- Customer Service--Drift's representatives are just a chat away. They can literally make each and every playbook with you as per your expectations.
June 04, 2021
Drift AI-based Chat tool for your websites
- Olark and Intercom
-AI based product with easy to use interface
-Great support team (always active)
-Drift blogs and marketing collateral is very informative.
-Great support team (always active)
-Drift blogs and marketing collateral is very informative.
June 02, 2021
It does exactly what we need it to do
- Outreach
Drift did a better job with the automations and providing what we needed. We also appreciated the price tag of this tool compared to others.
May 31, 2021
Solid Chatbot for most businesses.
- Zendesk Chat (formerly Zopim)
Drift supplied all we needed at this point in our business. Functionality and pricing were the key drivers in our decision to move forward with Drift.
May 28, 2021
Drift - Great Marketing/Sales Tool
- Intercom
I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.
November 16, 2020
Accelerate growth and revenue with Drift
Score 10 out of 10
Vetted Review
Verified User
- Intercom
Intercom was wonderfully built for our support team, and it does exactly what they need it to do there, but Drift is built for SDRs and marketing. We found it difficult to qualify inbound chat traffic with Intercom. Our SDRs ended up spending a lot of time talking to the wrong person, which was inefficient and made it challenging to scale. Drift had the more robust tools we needed to do ABM, set meetings, and do great follow up with people to ultimately convert them.
November 05, 2020
Gain a competitive advantage with Drift
Score 10 out of 10
Vetted Review
Verified User
There are a ton of other chat tools on the market, but the cool thing about Drift is really being able to design the playbook so you filter out and re-route conversations that aren't relevant. The playbooks get the right message out at the most relevant time to appropriately qualify and accelerate meetings.
The conversational content piece is also huge. There are other solutions out there that allow you to binge on content, but the reason I like the way Drift does it is because you can design it in a way so it always fast tracks to a meeting. And the more you can accelerate pipeline, the better the bottom-line results.
June 17, 2020
Choosing a revenue-driving chat tool
Score 10 out of 10
Vetted Review
Verified User
- Intercom
Drift made chat cool again. Drift was able to market themselves in a different way, that wasn't just an ordinary chat. The ability to craft your journeys up front that allows you to be prescriptive in how to handle your inquiries was a real positive. When evaluating their product, they outlined their roadmap and their plans around AI and other features. I liked their package and offerings.
February 23, 2020
Great Tool for Automating Website Conversation
- Intercom
We made the switch from Intercom due to a previous relationship with Drift as they became a company. Intercom was great at managing conversation. Drift was great at Automating conversation and getting rid of noise we didn't need. I know Intercom now has these features, but they weren't available when we made the switch. I think, as of today, they match up very close. So evaluate carefully and talk to your rep about the future vision of the software to make the right decision.
November 19, 2019
Conversation Marketing is the Best
Drift is next level compared to other software we compared.
September 13, 2019
Fantastic chat tool for small businesses and startups
- Intercom
So far we have tried multiple other options like Intercom or Tawk.to but for some reason they all fell short when compared Drift. Tawk didn't offer the same freedom of customization and their UX was a bit overwhelming, while Intercom was targeted at a very different user base and their pricing didn't quite fit into our budget.
September 10, 2019
Demand Gen Tool that everyone should think about
I started with our Marketo rep in the evaluation process. I had quick searches for alternatives but Drift stood out as a preferred Markto partner, ABM capabilities, and Outreach integration.
August 20, 2019
Best chat solution for ABM
- Intercom
Both are good products, but Drift had a more specialised approach to ABM and lead gen.
- Intercom and HubSpot
Drift is the best tool in the chatbot market. If you are going to get rid of forms and switch to chatbots, or at least hybrid the two, then you need to go with Drift. They integrate better, build better, and are so far ahead of their competitors in terms of functionality.
February 27, 2019
If you want to connect with your customers try Drift!
We looked at several products however we felt that the way Drift integrated with our calendars and the look and feel of the product was in line with what we were looking for. We also have enjoyed the team at Drift and how they've been able to answer some of our tougher questions especially when implementing.
February 23, 2019