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Drift

Drift

Overview

What is Drift?

Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.The platform helps businesses translate conversational data and…

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Learn from top reviewers

Drift Overview

Rating: 7 out of 10
February 12, 2025
IncentivizedVetted ReviewVerified User
I utilize Drift as our main platform for "live" communication with users/prospects on our site. Giving the ability to easily find support pages, get info on B2B or our B2C off...
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Verified user
Employee
Drift1 year of experience

Drift - easy, efficient and highly recommended!

Rating: 9 out of 10
February 7, 2025
IncentivizedVetted ReviewVerified User
We use it to mainly connect with potential customers to our product/ solutions. The easiest way for prospects to connect with us would be via our website, which would give the...
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Verified user
Representative
Drift1 year of experience

Great product!

Rating: 10 out of 10
December 5, 2023
IncentivizedVetted ReviewVerified User
Our Business Development team uses Drift to chat live with site visitors, create and send videos in outreach to prospective customers, and analyze site visitor data with the p...
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Jaime Boyette
Manager - Sales
BDR Manager
eDynamic Learning
Drift1 year of experience

Drift: make sales quickly

Rating: 9 out of 10
December 2, 2022
IncentivizedVetted ReviewVerified User
Drift is an essential tool for my position as an SDR, and it boots my sales and commission astronomically. Drift allows me to connect with prospects during their peak interest...
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Brianna Lindahl
Employee - Sales
Perforce Software
Drift1 year of experience

Drift has been key to driving leads into our funnel

Rating: 9 out of 10
November 9, 2022
IncentivizedVetted ReviewVerified User
We use Drift in two capacities. First, with the website chat bot. We've created a few strategies across our site to use Drift as a form of lead capture & nurturing. Based ...
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Alex Lowe
Manager - Marketing
Marketing Operations Manager
Access | Information Management
Drift3 years of experience
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Pricing

View all pricing
Drift

Drift

N/A
Unavailable

What is Drift?

Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://drift.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

13 people also want pricing

Alternatives Pricing

Qualified

Qualified

$2,500
per month
What is Qualified?

Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.

IBM watsonx Assistant

IBM watsonx Assistant

Free
What is IBM watsonx Assistant?

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

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Product Demos

Product Tour - Drift Engage

www.drift.com

Product Tour - Bionic Chatbots

www.drift.com

Product Tour - Site Concierge

www.drift.com

Product Tour - Conversational Marketing

www.drift.com

Product Tour - Conversational AI

www.drift.com
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Product Details

What is Drift?

Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.

The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience.

According to the vendor, Drift was built to transform the B2B buying process, so that teams do not burn hours moving between disparate systems in order to deliver the best possible customer experience, but can spend more time building pipeline, closing deals and strengthening customer relationships.

Drift Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of InsightsScreenshot of Bionic ChatbotsScreenshot of Conversational Landing PagesScreenshot of FastlaneScreenshot of ProspectorScreenshot of Site Concierge

Drift Videos

Drift Integrations

Drift Competitors

Drift Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Drift Downloadables

Frequently Asked Questions

Intercom, LiveChat, and Qualified are common alternatives for Drift.

Reviewers rate Chat history and transcripts and Chat and web analytics highest, with a score of 7.1.

The most common users of Drift are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(172)

Reviews

(1-5 of 54)

Drift - easy, efficient and highly recommended!

Rating: 9 out of 10
Incentivized
February 07, 2025
Verified User
Representative in Marketing
Computer & Network Security Company, 1001-5000 employees
Vetted Review
Verified User
Drift
1 year of experience
Pros
  • Information Capture
  • Online connectivity
  • Show us what webpage the prospect is on
Cons
  • There is connection loss at times, and the chat just disappears
  • Faster update of the online/offline indicator

Drift Overview

Rating: 7 out of 10
Incentivized
February 12, 2025
Verified User
Employee in Sales
E-Learning Company, 11-50 employees
Vetted Review
Verified User
Drift
1 year of experience
Pros
  • Chat features are strong, easy to understand and work well
  • Pinging and routing are very straight forward
  • Loads of different customization options
Cons
  • The integrations with google often fail, causing issues with scheduling meetings
  • The dashboard can be very slow, hard to navigate through different chats to find lost chats that may have potential for sales leads

Great product!

Rating: 10 out of 10
Incentivized
December 05, 2023
JB
Jaime Boyette
BDR Manager
eDynamic Learning (E-Learning, 51-200 employees)
Vetted Review
Verified User
Drift
1 year of experience
Pros
  • Integrate with Salesforce
  • Prospecting
  • Chat Feature
  • Video feature
Cons
  • Auto organizing the prospecting dashboard into categories; customers, open opps, etc

Drift: make sales quickly

Rating: 9 out of 10
Incentivized
December 02, 2022
BL
Brianna Lindahl
Employee in Sales
Perforce Software (Marketing & Advertising, 201-500 employees)
Vetted Review
Verified User
Drift
1 year of experience
View profile
Pros
  • connects me to customers in a timely manner
  • Gathers critical client information before connecting a live person to chat
  • routes conversations to the appropriate specialist
Cons
  • routing conversations to the appropriate person
  • better user profiles
  • making customer emails required before connecting to a live person
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