Drip Ecommerce CRM Reviews

26 Ratings
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Score 8.9 out of 100

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Reviews (1-8 of 8)

Charles Combs | TrustRadius Reviewer
January 14, 2020

Easy-to-use and powerful email automation.

Score 10 out of 10
Vetted Review
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Likelihood to Recommend

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.

They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
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Jordan Comstock | TrustRadius Reviewer
February 11, 2020

Drip is great for the right companies

Score 9 out of 10
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Verified User
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Likelihood to Recommend

For someone who runs marketing for a small- to medium-sized business that has most of their transactions online and without a sales team, this is a great software. I would recommend it over more expensive and Salesforce-centric marketing automation platforms for that specific use case. I'd imagine it is even better if you have a Shopify or something rather than a custom CMS like we do.
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Matthew Gehrman | TrustRadius Reviewer
December 12, 2018

Simple & Effective Email Automation

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Drip is best used for market automation within the sales funnel process and as a retention tool. From monthly newsletters to incremental notices automatically sent out as you move the lead through the sales cycle, Drip has the ability to handle all the email automation you need.
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Tim Berman | TrustRadius Reviewer
November 05, 2018

Drip is not your average marketing automation tool

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Excellent for B2B and B2C businesses where personalization, engagement, and results are a priority. If you are highly satisfied with MailChimp, Drip isn't for you. If you're looking to drive revenue with automation, Drip is a powerful choice.
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Steve Palfreyman | TrustRadius Reviewer
May 28, 2018

Drip = Simple + Powerful for the Startup & Scaling Business

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Drip is my top recommendation for most people who have an existing business and audience and want to move beyond basic email broadcast and drip campaigns and start building out more personalized sequences. I don't recommend the tool for people starting out, or for anyone that isn't bringing in solid profit every month as there are cheaper tools out there to get started with.
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Conrad Magalis | TrustRadius Reviewer
May 13, 2018

Drip is the best automation platform I've demoed and deployed.

Score 9 out of 10
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Verified User
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Likelihood to Recommend

Great for highly-skilled marketing technologists and people that have extensive dev background in HTML/custom application deployment. If you can think of an automation scenario, you can craft it from DRIP, but, you need to have the chops to execute the workflows. Always draft a workflow on paper, or outside the platform, because it can be hard to manipulate an active one, without adverse affects to current subscribers or contacts. Infinite options to customize via data tags from CRM, using LIQUID coding structure. The best Web, SaaS support team I've encountered -- it's like you have a consultant or team-mate, in-house, that specializes in automation platform technology, demand generation and inbound lead generation.
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Drip Ecommerce CRM Scorecard Summary

Feature Scorecard Summary

WYSIWYG email editor (7)
Dynamic content (6)
Ability to test dynamic content (6)
A/B testing (7)
Mobile optimization (8)
Email deliverability reporting (8)
List management (8)
Triggered drip sequences (8)
Dashboards (8)
Standard reports (7)
Custom reports (5)

About Drip Ecommerce CRM

Drip is an ECRM–an Ecommerce CRM offering email marketing automation software specifically for B2C online retailers. The vendor’s value proposition is that with Drip's simple, user-friendly visual campaign builder, users can design email campaigns based on specific subscriber behavior—so they always send the right message, to the right person, at the right time. Drip starts at $41/mo (with email sending and every feature enabled).

Drip Ecommerce CRM Features

Email & Online Marketing Features
Has featureWYSIWYG email editor
Has featureDynamic content
Has featureAbility to test dynamic content
Does not have featureLanding pages
Has featureA/B testing
Has featureMobile optimization
Has featureEmail deliverability reporting
Has featureList management
Has featureTriggered drip sequences
Reporting & Analytics Features
Has featureDashboards
Has featureStandard reports
Has featureCustom reports
Pre-Send Testing Features
Does not have featureURL Validation
Does not have featureLink Tracking
Does not have featureImage Validation
Does not have featureInbox Display
Does not have featureEmail Accessibility Tools
Does not have featureSpelling and Grammar Check
Does not have featureSpam Testing
Does not have featureEmail Previews
Does not have featureAssign Reviewers
Does not have featureEmail Version Control
Does not have featureTask Lists
Does not have featureReview Status Updates

Drip Ecommerce CRM Screenshots

Drip Ecommerce CRM Integrations

Shopify, Shopify Plus, WooCommerce, Magento Commerce

Drip Ecommerce CRM Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Drip Ecommerce CRM Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Drip Ecommerce CRM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No