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Dropbox

Dropbox

Overview

What is Dropbox?

Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.

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Recent Reviews

Casual User of Dropbox

8 out of 10
January 25, 2024
I use Dropbox to share files between coworkers. I also use it to store files outside my local computer. Sharing files between coworkers is …
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Good for small businesses

7 out of 10
January 05, 2024
We use Dropbox across all teams on both desktop and mobile. It stores all our files and team collaboration documents both internally and …
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Great for Business

9 out of 10
December 29, 2023
Incentivized
Our Design Team uses Dropbox to save, organize and share large files amongst internal team members and external vendors. Dropbox enables …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Reliability (556)
    7.9
    79%
  • File organization (552)
    7.8
    78%
  • Performance (554)
    7.6
    76%
  • File search (566)
    7.0
    70%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

Dropbox has the Flexibility to Serve a Variety of Needs Across Platforms
04:00
A User Review: Years Later, Dropbox Still Makes Life Easier
03:43
Dropbox Business Review: Allows Design Business To Complete Quick & Simple File Sharing
03:22
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Pricing

View all pricing

Plus

$9.99

Cloud
per month

Essentials

$18

Cloud
per month

Business

$20

Cloud
per month per user

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Dropbox - Overview

Navattic
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Features

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.5
Avg 8.4

Cloud Storage Security & Administration

Features related to security and administration for cloud storage platforms

7.3
Avg 8.6

Cloud Storage Platform

Features around the functionality of the cloud storage platform.

7.5
Avg 8.5
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Product Details

What is Dropbox?

Dropbox is a place to keep files organized and keep work moving. Boasting more than 700 million registered users across approximately 180 countries, Dropbox states their mission is to design a more enlightened way of working. • Simple organization: Keeps files in one place, and organizes them just the way the user wants. • Anytime access: Gets users to files and photos wherever and whenever they are needed—on desktop, mobile, or web. • Sharing made easy: No matter how big or how small, Dropbox lets users share any file with anyone with just a link. The software helps users to work efficiently with teammates and clients, stay in sync on projects, and keep company data safe.

Dropbox Screenshots

Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.

Dropbox Video

Dropbox is one of the of the most popular cloud storage options and is popular with businesses of all sizes across many different industries. We have aggregated some of the 400+ Dropbox reviews on TrustRadius and determined what the software’s most popular features are, and w...
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Dropbox Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.

Box, ShareFile, and Doxo are common alternatives for Dropbox.

Reviewers rate Audio files highest, with a score of 8.3.

The most common users of Dropbox are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(3516)

Attribute Ratings

Reviews

(1-25 of 34)
Companies can't remove reviews or game the system. Here's why
Arianna Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It has not been necessary to go to customer support lately, since everything works perfectly. However, I must add that at the beginning when I started using Dropbox, and I had any doubts about how it worked, customer support was always attentive and found the best solutions effectively.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've never had to reach out to support for Dropbox, so I can't speak to its level of support. I've only ever had to access their online help a few times, and that has answered all of the questions I had. However, I give their support an 8, because previously contacting them wasn't as clear as I had wanted, so I turned to their online help.
Score 7 out of 10
Vetted Review
Verified User
I have been using it since 2007 and have never been disappointed with support (except once, and that's fine).You get an instant reply and follow-up. Their help docs are more than enough to solve most problems.
Veronika Baranovska | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In the few years I've used Dropbox, I only had to contact the support team once - and that's pretty incredible for a SaaS company.

When I did get in touch, it was a complicated issue but the team did their best to get back to me ASAP and resolved it, even though it seemed impossible at the time. Basically, I deleted a bunch of files without the backup function on - meaning they had to go into the back-end to reverse the damage.

Absolutely stellar customer service!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dropbox support could be improved. It seems to take them some time before fixing certain issues, but we haven't had too many issues in the past, so this could just be a rare occurrence. However, the few issues we have experienced have slowed our process down significantly on those specific days.
October 31, 2019

Dropbox

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have not had any problems using dropbox. For supporting users in our organization, it is easy for everyone to access and utilize.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At work, Dropbox has worked smoothly for me, so I have not had to make use of the support features. The web interface in particular works really really well. I did have a problem using Dropbox at home and ran into basically an incurable bug. Maybe I just got really unlucky.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ultimately, Dropbox just works, so I've never had to contact their support team for any issues. That's not to say that I've never run into any problems at all, but they have all been issues that I've been able to solve myself in a quick period of time, and therefore did not need to engage support.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have never had any issues, no issues is the best customer service in my opinion. For the most part my experience has been problem free. If there were any issues Dropbox UI being easy to navigate makes it easy to locate the actual problem and get it resolved without calling customer service.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have not had any direct experience with Dropbox customer support but based on the help files on their website and the detailed instructions ranging from account creation to file creation I can imagine that the support would be as through as the already provided files. The company is also great at making sure users are aware of any changes that might be coming in the future.
August 31, 2019

Free and Easy to Use

Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I’ve never had to call their support line, which is why my answer is in the middle. The only interactions I’ve had has been with the sales team. They were a bit unorganized with scheduling, but I’m still on the free version, so I felt like maybe I wasn’t a priority for them at the time.
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