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Druva Data Resiliency Cloud
Workforce mobility and the rise of cloud services is an essential part of any business, but it creates a number of challenges for IT. Data spread across devices and cloud services, unpredictable schedules, and varied network connections all complicate efforts to protect and govern enterprise information.
The Druva Cloud Platform (formerly Druva inSync & Druva Phoenix) provides unified data protection, management, and information governance across endpoints and cloud applications. Delivered as-a-service, the Druva Cloud Platform aims to simplify backup, archival, compliance, and device management to reduce the cost and complexity of protecting end user data, ensure regulatory compliance, and improve data visibility. With centralized management and self-help data recovery, the vendor states that users' mobile workforces are protected without impacting productivity.
Druva's value proposition:
No hardware, no software
- Delivered as-a-service means leaving behind on-premises infrastructure, hardware refresh cycles and time consuming software maintenance.
- Built in the cloud, new capacity can be added to subscriptions on the fly without changes to backup settings, and without needing to purchase and install new appliances or software.
No maintenance windows
- Druva maintains the data protection solution, not the customer; the platform is always up-to-date with the latest features.
Data Protection That’s Different
- Druva’s SaaS data protection platform boasts less cost and complexity found in solutions that aren’t built for the cloud, while remaining secure, scalable and always available.
- Supported: Endpoint backup
- Supported: Ransomware
- Supported: Cloud Apps
- Supported: Cloud backup and restore
- Supported: eDiscovery
- Supported: Legal hold
|Mobile Application||Apple iOS, Android, Windows Phone|
|Supported Languages||English, Japanese|
- small program that runs in the back ground
- Easy to restore data
- easily managed solution
- I always have a few files that it cant backup, so the backup is never complete. If it could learn to skip these files or ask if you want to skip in the future.
- Customer onboarding was fantastic. We were assigned dedicated resources that helped us integrate inSync to our needs, including profile creation and application deployment.
- Support has been knowledgeable, competent, and motivated to assist us.
- Pricing is competitive with other solutions, possibly even better.
- Druva Cloud is currently undergoing a make-over, and the reporting system is a mess. When the upgrades are complete, I expect the reporting experience to be much improved over the previous ones.
- Phoenix relies on AWS and uses a credit-based consumption cost model that requires predicting usage. Not intuitive and pretty annoying to manage. We have to review annually with our account rep.
- Peace of mind
- Could be cheaper
- A mobile app might be nice
- Easy to use cloud-based management portal
- Multiple snapshots of backup, can select which version to restore
- Very compliant to security/audit requirements; e.g. 2FA, audit trials, etc
- While it is a cloud-based service, so far we didn't encounter serious service outage
- Maintain same storage space during service contract renewal
- Ease of integration
- Ease of restores
- Reliance of backups
- Air gap backups
- Immutable backups
- Ease of use and access
- Simple to deploy
- the deployment scripts need to be re-written to follow the newer OS's File paths in Windows
- self-populating email box on the web portal. Or the ability to auto-populate from cached credentials
- adjustable timeout on the web portal
- Speedy data restore.
- Peace of mind.
- Fast customer service.
- Always available.
- Better MFA, such as with an authenticator app.
- More explanation of meaning of some graphics.
- Simplicity of setup. It is quick and painless to get up and running.
- Although we have had no major disasters, testing experience with the process of restoration is painless.
- The knowledge of the support team is good. So far I have not experienced long and drawn-out support cases that end up with no or delayed resolution.
- Interface design and intuitive user experience.
- Better alert monitoring, notifications and cleanup/maintenance.
- Intuitive dashboard
- Easy license swaps
- Quick restores
- Good testing capabilities
- Initial onboarding of users was trickier than expected
- Licensing by GB/user makes the numbers weird
- Set up
- Reporting, at least the basics of it. Getting specifics can be cumbersome.
- Support. Not that the support was bad, but I had a situation where it was "try this" "try that". The support rep was great, I just wish things would have moved quicker.
- When I first started using it, there where a lot of updates going on, so I would learn one thing, the documentation would say something else, and the UI was different. I haven't experienced that since though.
- Credential store - not a huge fan of that.
- File level restore.
- EBS backups (separate from ec2-instance).
- Offsite regional copies to second region in AWS (i.e. Virginia to Ohio).
- AMI base image captures.
- Policy feature could be simplified to allow second copy to offsite easier.
- AD setup for Druva Data Resiliency Cloud/Office connector setup requirement for Domain controller side to AWS or Azure Premium Directory service.
- Overall map of backup tier structure.
- Easy setup. Getting the platform up and running was very simple. Ongoing configuration as needed is also easy to follow.
- Reliable notifications. The system of notifications is very flexible and thorough. We can ensure we get notified about the specific items we are concerned about.
- Ongoing support. The support we experienced after the initial deployment is extremely impressive. The attention we receive and regular check-up meetings have not disappeared. We have a recurring meeting set up to go over any concerns. Any support requests have been handled quickly and sufficiently as well.
- Product evolution. Druva continued to improve on the platform and send regular updates on features they are adding. It's very easy to keep up with this from the web dashboard after logging in. This is reassuring to see it's a living product and not something that will go stale.
- Some inconsistencies in the interface. We mostly run into this while checking for errors in the different categories. The arrangement of options differs between Jobs, SharePoint, and Teams slightly. There are also some sections of the interface with an older look. This doesn't quite match up with the overall feel of everything else.
- Initial mixup with license allocation. This happened at the very beginning of our deployment. We only needed Microsoft 365 licenses, but they also gave us Google licenses as well. It took some time to get this fully resolved. It didn't pose any actual issues for us though, so it was not a big deal.
- End user ease of use
- Meets compliance requirements (FedRamp)
- Client is lightweight and has very low resource use.
- I cant think of anything that I would change currently. It's met our standards and requirements very well.
- More tech support options for different time zones.
- Also backs up groups and teams
- doesn't impact performance
- WHen Sharepoint has issues with large document libraries, help from Druva support is required
- Better settings and use of AD syncing to handle termed employee's data
- Granular client backups.
- File sync and share.
- Moving users between machines.
- I'd love to have locking of files in shared folders - I'd be happy with soft/opportunistic locking (so, lock if possible, warn if not).
- Back up & restore data
- Add and remove endpoints
- Upgrade the Druva Data Resiliency Cloud on endpoints
- Create new Druva Data Resiliency Cloud accounts for users
- Separate endpoints according to their geo-locations back sites
- Constant crashes
- Back up/restore period
- Easy backup of end point data ( files/folders)
- Easy n qucik backup on low bandwidth for server data
- Restoration process of the backup on low bandwidth links.
- Endpoint data backup without any user intervention.
- Data compressions (dedupe).
- Self-service portal for business user to manage backup and restore.
- Automate report to end-users in case of backup failure - report can be further improved.
- Set it and forget it backups of endpoints.
- onsite and offsite backup capabilities.
- secure and reliable backups.
- User interface.
- Reporting and alerting.
- Simple Install
- Clean Interface
- Quick SUpport
- Don't have one
- Data Security.
- Data Recovery.
- Server Backup.
- Server Recovery.
- Faster recovery of data.
- restore to new laptop
- backup daily
- business compliance
- more customised on user setting
- able to restore without admin help
- Simple end user restore process.
- Easy to use, web-based Control Panel.
- Assign different backup profiles to different sets of users/machines.
- Upgrade client software remotely.
- Wide range of retention periods.
- Changes on the backend from Druva engineers can sometimes cause errors with Google Apps backups.
- Backups on Windows machines can become stalled if the device has been up for a while without a reboot.
- Deployment and set up is easy.
- Management of clients is easy.
- End users have the ability to restore their own data.
- Integration with SaaS solutions is easy.
- Making changes to the email that is sent to users will only change when you make a modification and send it to a user. There needs to be a way to change it ahead of making the change and sending it out.
- When doing a POC, it seems even if you do not initially purchase it, the deployment stays in place. If you forget any login information, there is no way to recover this if no one remembers their password. Druva support has no "backdoor" to reset admin accounts, which is both good and bad.
- Backup automation
- AD Sync
- Massive deployment
- A massive deployment MSI package with some kind of customization (logo, description, etc.)
- A report maker or an existing report customization tool