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Dynamic Yield

Dynamic Yield

Overview

What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to…

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Recent Reviews

Results-focused

10 out of 10
January 05, 2024
We use Dynamic Yield for AB testing, product recommendations on-site and in emails, and UX personalization. The tool allows us to very …
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Great tool for CRO

9 out of 10
January 04, 2024
Dynamic Yield is a great tool to personalize customer journeys and improve conversion rate. We use it mostly for Product recommendations …
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TrustRadius Insights

Dynamic Yield is a versatile software solution that caters to various departments, including Marketing, Merchandising, Personalization, …
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Love Dynamic Yield!

10 out of 10
October 13, 2023
I enjoy working with Dynamic Yield, as it has helped us approach personalization in our marketing efforts but has also greatly enhanced …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to allow the…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to allow the rapid and scalable creation of highly targeted digital interactions.

Marketers, product managers, and engineers use Dynamic Yield for:

  • Launching new personalization campaigns
  • Running server-side and client-side A/B tests
  • Leveraging machine-learning for product and content recommendations, and
  • Employing algorithms for smartly triggered email and push notifications.

Headquartered in New York, the company states it serves more than 350 brands across the world.

Dynamic Yield Features

  • Supported: Customer Segmentation
  • Supported: Personalization and Targeting
  • Supported: Deep Learning-Based Recommendations
  • Supported: Triggering Engine
  • Supported: Behavioral Messaging
  • Supported: A/B Testing and Optimization

Dynamic Yield Screenshots

Screenshot of The Dynamic Yield Dashboard, which offers a high-level overview of personalization campaigns, site performance, audiences, product updates, and more. With customers building and managing dozens, sometimes even hundreds of concurrent campaigns, the Dynamic Yield dashboard provides a snapshot of key information and surfaces items for potential optimization from campaigns that require action.Screenshot of Dynamic Yield's customer segmentation engine, used to unify customer data across digital and offline touchpoints. Data can be onboarded from multiple sources to create one cohesive dataset from which to power experiences. Users can collect, store, categorize, and synchronize data from a CRM, ESP, DMP, APIs, or POS.Screenshot of The interface to create cross-touchpoint personalization campaigns and experiments at scale. Users can coordinate independent personalization experiences to deliver a cohesive, consistent customer journey from start-to-finish.Screenshot of Dynamic Yield's Predictive Targeting capabilities, which provides machine-learning optimization. Dynamic Yield’s Predictive Targeting engine will continuously analyze and identify opportunities to serve the most relevant content for each audience segment.

Dynamic Yield Video

Bringing personalization from vision to reality with Dynamic Yield.

Dynamic Yield Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

Coveo Qubit, Monetate, and Optimizely Web Experimentation are common alternatives for Dynamic Yield.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Dynamic Yield are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dynamic Yield is a versatile software solution that caters to various departments, including Marketing, Merchandising, Personalization, Affiliate, and Product Tech. Users have found it instrumental in personalizing the user journey on web and app platforms, as well as email, allowing them to deliver tailored experiences to their customers. The software's ability to run front-end tests has been particularly useful for optimizing UI and marketing campaigns. Additionally, Dynamic Yield offers valuable insights into key audiences through site personalization, product recommendations, A/B testing, and content management for events.

Customers have reported that Dynamic Yield has enabled faster iteration and improvement of the customer experience on their homegrown websites. It has also been utilized for quick front-end needs such as adding logos or banners. E-commerce departments have found the software helpful in customer engagement, capturing new customers, and conducting A/B testing of different affinity groups. Overall, Dynamic Yield comes highly recommended for e-commerce businesses as it supports growth in all aspects.

Non-technical marketing managers have praised Dynamic Yield for its user-friendly interface when using it for A/B testing, content optimization, and UX improvements on websites. The software has been extensively used for tailoring e-commerce sites to cater to different audiences, personalizing campaigns based on customer interactions and purchases. Furthermore, Dynamic Yield's effectiveness in geo-targeting promotions based on seasonality in different regions has proven beneficial.

Internal ad campaigns have also benefited from Dynamic Yield as it allows for displaying more relevant content to users. The software's ability to create personalized content like recommendations and notifications helps deliver a personalized experience that enhances customer satisfaction. In the Direct To Consumer department specifically, Dynamic Yield is considered a fundamental tool for targeting specific audiences, personalizing content, and driving cross-sells and up-sells.

The versatility of Dynamic Yield extends to providing solutions beyond e-commerce environments. For instance, it supports A/B testing, setting up recommendation widgets, popups, notifications, and hotfixes. Users have found it useful and effective for delivering personalized solutions across various industries.

Users commonly recommend the following three recommendations for Dynamic Yield:

  1. Work closely with the customer success team and utilize them as a resource, including requesting more tutorials and one-on-one support for the software. It is also suggested to have a customer success manager to enhance strategies and provide personalized customer experiences.

  2. When comparing competing services, consider the people behind the software. The software is highly regarded for improving website experiences, particularly for e-commerce businesses. Users advise receiving solid training for long-term benefits and find the software excellent for easy website personalization.

  3. Utilize Dynamic Yield for various purposes, such as testing, personalization, creating audience segments, and integrating with other software. The software receives high recommendations for its ease of setup, A/B testing algorithms, and ability to create personalized experiences. It is believed that every retail site can benefit from these features, making Dynamic Yield suitable for businesses of all sizes and across different industries.

Overall, users emphasize the importance of working closely with the customer success team and highlight the value of personalized support. They also suggest considering the people behind the software when evaluating competing services. Additionally, users highly recommend Dynamic Yield for its testing, personalization, and integration capabilities.

Attribute Ratings

Reviews

(26-50 of 99)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is best suited for our experience during our holiday season and sales. It makes it easy to handle multiple content and triggers to reach our goals.

I can only think of one instance where Dynamic Yield is less appropriate, that is when we have no promotions or sales going on.
Kate Phillips | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My personal use of Dynamic Yield is still quite limited. I have only been working directly with this platform for the last couple of months. In my limited experience, it appears that DY would be a fantastic solution when websites and reporting (i.e. GA integrations have been set up in a 'typical' manner). One of the clients I am presently working with has not followed best practice for many of these things and we are finding that we are struggling with data integrity (around source/location - is skewed due to two international sites each having hard redirects based on location). While I understand that technology platforms are generally built for the majority (customising a site for the few is a costly investment for little return) it would be great if there were some workarounds available for situations that are not-typical.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At the beginning DY may seem a bit complicated but after a very short time it is super easy to work with it.
DY has a very great usability and it is very easy to set up different campaigns. What I like most is that campaigns are live in a few seconds and you can start measuring immediately.
We love the possibility to customize our Webshop for our costumers and are looking forward to go on with it in the future!
Andreas Meyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Great for easy testing and simple personalization. Also setting up custom templates to extend content like banners, pop ups and overlays that maybe aren't easily accessible in the already used shop environment are a great feature of dynamic yield. I wouldn't recommend it as a stand-alone analytics tool. It serves some data but without the right experience to put them into context it might leads to wrong assumptions.
Amaury Ortolland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
DY is well suited for offer personalization based on user affinity; it's really easy to generate experiences based on these scores. For product recommendations, DY has a very impactful algorithm that generates a lot of user engagement thanks to relevant propositions. DY is less appropriate to deep dive into the data that is generated by the tool, for example, we could expect better DataViz about behavior on multiple touchpoints or product performance.
October 16, 2020

Why Dynamic Yield

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Well suited for companies that want to offer personalized experiences to their users (Geographical location based for example). Also suited for companies that want to scale up their e-commerce results through a recommendation engine and rigorous testing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is an excellent digital customer experience tool with a robust decision engine using machine learning and predictive algorithms to provide personalization, recommendations, automatic optimization, and one-to-one messaging. It is well suited when targeted messaging needs to be quickly adapted and also to position the right product in the right place at the right time.
October 16, 2020

A Dynamic Recommendation

Score 8 out of 10
Vetted Review
Verified User
Dynamic Yield fits in perfectly for us with our suite of tools and our testing agency. We primarily use it for A/B testing a smaller site visual edits (for which it is very useful indeed - as it prevents us needing to go to coders for some tweaks). The area that we need to expand into more is personalisation, and how we can use our marketing segmentation more seamlessly within Dynamic Yield - rather than having to create separate pools of people.
Darren Lawson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Having a bespoke platform has meant that at times, development costs can be expensive so having a tool like Dynamic Yield has been hugely beneficial for us to make quick changes to the site that allow customers to browse and purchase seamlessly.
In football, things change quickly and having a range of different experience templates allows us to adapt quickly to these changes to ensure our fans can browse the latest products and buy confidently.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is a great tool for optimizing and displaying content to web users. It could be even better if the platform is hosted on the same domain as the website, as adblock could block content shown through Dynamic Yield.(that is only if the user knowingly goes in to the settings and disabled third party content to display)
Score 9 out of 10
Vetted Review
ResellerIncentivized
I would recommend Dynamic Yield to those companies who have been doing testing for some time and have the feeling that A/B testing is not enough for them anymore. In this scenario, a personalization tool like Dynamic Yield is a good "next step" to continue to improve the web or app performance.

I won't recommend starting using Dynamic Yield if you are just beginning with A/B test or doing CRO projects since there are cheaper alternatives and you won't probably use the tool on its full potential.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's really good for us in retail where the climate is ever changing and you have to be ahead of the game all of the time. The platform allows you to put things live quickly and just as quickly take them down / amend things. It's also great to understand better what our customers are doing/thinking using the testing and therefore providing them with the experience they want and improving conversion.
The reporting is also great for pulling off analysis to share with other stakeholders/management, the probability percentage is very well liked on our team to gain a better understanding of what's working and what isn't rather than just assuming what is working.
November 13, 2019

Dynamic Yield Review

Martin Krüger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is very easy to use and easy to understand even for inexperienced users. Without major adjustments, results can be achieved quickly, and developers are not required for most scenarios. In addition, there is very good and fast support. The evaluation of different experiences is somewhat limited. Here one should use external data tools.
November 13, 2019

Personalisation made easy

Score 9 out of 10
Vetted Review
Verified User
Incentivized
For anyone looking at personalisation and or A/B testing I would highly recommend Dynamic Yield. It is easy to use, very very quick to implement and its 'visual edit' feature is really easy to use for non-technical staff. We have enjoyed great results so far and have seen our fans' engagement on our websites improve.
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