Overview
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
An EMR solution that no longer delivers on its promises, and has extremely sub-par support
eClinicalWorks
eClinicalWorks (ECW) is a terrible product
EMR software is like getting married in a society where divorce is permissible if your are willing to amputate a limb to end it
eClinicalWorks
Beware of eClinicalWorks
Popular Features
- Templates (23)4.343%
- E-prescribing (23)3.131%
- Charting / document management (25)2.929%
- Workflow automation (23)1.616%
Pricing
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
PRISMA the eClinicalWorks Health Information Search Engine (Demo)
Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo
Connex Cardio ECG and eClinicalWorks Web Application Demo - US English
Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo
Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English
Scribe Demo- Video 2 Dragon Tutorial
Features
Billing and Claims Management
Managing the entire revenue cycle to help improve collection rates
- 5.1Real-time eligibility verification(17) Ratings
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
- 4.7Claims management(15) Ratings
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
- 5.4Coding(16) Ratings
The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.
- 5.4Patient billing(16) Ratings
The software can generate statements, send them to patients via mail or email, and process payments.
- 4.7Financial Reporting(15) Ratings
Reports and dashboards allow users to understand the financial health of a practice.
Patient Scheduling
Managing patient scheduling, appointment reminders, and patient check-in
- 4.2Rule-based scheduling(21) Ratings
The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.
- 4.4Automated appointment reminders(17) Ratings
Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.
- 2.1Automated patient check-in(17) Ratings
The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.
- 1.7Multi-location support(20) Ratings
The software can coordinate scheduling across multiple locations, facilities or practitioners.
- 4.6Calendar interface(17) Ratings
The software provides a user-friendly calendar from which users can track and schedule appointments.
Electronic Medical Records
Digital charting of a patient’s medical and treatment history
- 2.9Charting / document management(25) Ratings
Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.
- 4.3Templates(23) Ratings
The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.
- 4Patient portal(20) Ratings
Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.
- 6Mobile/tablet support(15) Ratings
The software is accessible via mobile or tablet devices.
- 3.2Fax integration(22) Ratings
This facilitates the sharing of information with other providers, and storing and distribution of documents.
- 1.6Integration with other EMR and PM systems(18) Ratings
The software can integrate with EMR and PM software to allow practitioners to coordinate care with other providers such as hospitals or specialists.
- 1.6Workflow automation(23) Ratings
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
- 5Speech recognition(15) Ratings
The software integrates with the speech-recognition capabilities of Dragon software, allowing practitioners to take notes verbally.
- 2.1Customization(20) Ratings
Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.
- 3.1E-prescribing(23) Ratings
Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.
Medical Security and Privacy
This component helps an organization minimize security risks and respect data privacy.
- 8HIPAA compliance(22) Ratings
The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).
- 3.1Role-based permission levels(22) Ratings
Users have different permission levels based on their roles to protect patient privacy.
- 3.1Data backups and redundancy(20) Ratings
The software helps ensure against data loss.
- 1.1Local mode / networking failsafe(17) Ratings
The software provides a way to ensure that network or connectivity issues are not a work-stopping event.
Workflow and Scale
The software helps manage employee workflows at scale.
- 2.1Task tracking(19) Ratings
Users can monitor staff productivity and accountability.
- 2.1Specialty-specific workflows(20) Ratings
The software accounts for different workflow options based on discipline or specialty.
- 2.1Multi-office / multi-physician capabilities(21) Ratings
The software can manage and coordinate multi-office or multi-physician instances.
Product Details
- About
- Tech Details
- FAQs
What is eClinicalWorks?
eClinicalWorks Video
eClinicalWorks Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(51)Community Insights
- Business Problems Solved
eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.
Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.
In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.
Attribute Ratings
Reviews
(1-1 of 1)- Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
- Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
- CLick, click ,click,click ,click,click ,click,click ,click,click ,click...OK, now you can enter something...WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.
- As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section - a horrible feature.
- Navigation is terribly cumbersome...I mean terribly ..had to have steroid injections in my elbow due to the development of "mouse elbow" from overuse due to excessive clicking to navigate - still painful physically and mentally.
- Only one active screen can be accessed at a time ..spend your precious time opening and closing the same windows constantly ..this is 2021..software available for nothing has better navigability.
- Forces documentation to be their way or the highway in term of entry format; cannot reasonably transcribe a comprehensive plan narrative without making it look like an afterthought under the title of "other" - forces compartmentalization even when not desired.
- ABSOLUTELY THE WORST CUSTOMER SUPPORT.... EVER...ANYWHERE
- They conduct "upgrades" without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don't allow you use a large number of punctuation characters ...even in a free text narrative. Absurd.
- Could go on but you get the picture.
Scenario where not useful - everywhere else.
- Real-time eligibility verification
- 20%2.0
- Coding
- 20%2.0
- Claims management
- 20%2.0
- Patient billing
- 40%4.0
- Financial Reporting
- 20%2.0
- Rule-based scheduling
- 40%4.0
- Automated patient check-in
- 20%2.0
- Automated appointment reminders
- 40%4.0
- Multi-location support
- 40%4.0
- Calendar interface
- 50%5.0
- Charting / document management
- 10%1.0
- Templates
- 20%2.0
- E-prescribing
- 50%5.0
- Fax integration
- 20%2.0
- Patient portal
- N/AN/A
- Mobile/tablet support
- N/AN/A
- Speech recognition
- 40%4.0
- Customization
- N/AN/A
- Workflow automation
- 20%2.0
- Role-based permission levels
- N/AN/A
- Data backups and redundancy
- 40%4.0
- HIPAA compliance
- 40%4.0
- Local mode / networking failsafe
- 40%4.0
- Task tracking
- 10%1.0
- Specialty-specific workflows
- 10%1.0
- Multi-office / multi-physician capabilities
- 40%4.0
- Have never recovered to previous profitability after starting ECW
- Now can only think about how long until I can retire so I don't have to deal with this software
- Price of software continue to escalate every year
"upgrade" also eliminated our ability to manipulate documents easily to extract text and place in the active clinical notes, such as radiology report notes that are included in narrative of patient history. Previous ability was using an "old" microsoft product but ECW did not find a comparable replacement software to use, so we are now struggling with loss of this function... NOT AN UPGRADE. New timeout restrictions log users out after what seem like only a few minutes ..EVERYONE in the office is complaining about rapid lockouts and having to login repetitively ..another productivity killer. The re-login process also is ridiculous, sometimes requiring UP TO 4 sequential logins in a row to get back in. It is absurd.
- none
- none - I have learned not expect anything pleasant