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eClinicalWorks

eClinicalWorks

Overview

What is eClinicalWorks?

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

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Recent Reviews

TrustRadius Insights

eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track …
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Popular Features

View all 27 features
  • Templates (23)
    4.3
    43%
  • E-prescribing (23)
    3.1
    31%
  • Charting / document management (25)
    2.9
    29%
  • Workflow automation (23)
    1.6
    16%
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Pricing

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N/A
Unavailable

What is eClinicalWorks?

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

PRISMA the eClinicalWorks Health Information Search Engine (Demo)

YouTube

Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo

YouTube

Connex Cardio ECG and eClinicalWorks Web Application Demo - US English

YouTube

Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo

YouTube

Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English

YouTube

Scribe Demo- Video 2 Dragon Tutorial

YouTube
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Features

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

5.1
Avg 7.7

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

3.4
Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

3.4
Avg 7.3

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

3.8
Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

2.1
Avg 7.8
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Product Details

What is eClinicalWorks?

eClinicalWorks Video

Introduction of eClinicalWorks

eClinicalWorks Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

Reviewers rate HIPAA compliance highest, with a score of 8.

The most common users of eClinicalWorks are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(51)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.

Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.

In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 1 out of 10
Vetted Review
Verified User
We use eClinicalWorks as our electronic medical record [at a] two physician specialty practice with a third professional (audiologist) all using this software.
  • Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
  • Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
  • CLick, click ,click,click ,click,click ,click,click ,click,click ,click...OK, now you can enter something...WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.
  • As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section - a horrible feature.
  • Navigation is terribly cumbersome...I mean terribly ..had to have steroid injections in my elbow due to the development of "mouse elbow" from overuse due to excessive clicking to navigate - still painful physically and mentally.
  • Only one active screen can be accessed at a time ..spend your precious time opening and closing the same windows constantly ..this is 2021..software available for nothing has better navigability.
  • Forces documentation to be their way or the highway in term of entry format; cannot reasonably transcribe a comprehensive plan narrative without making it look like an afterthought under the title of "other" - forces compartmentalization even when not desired.
  • ABSOLUTELY THE WORST CUSTOMER SUPPORT.... EVER...ANYWHERE
  • They conduct "upgrades" without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don't allow you use a large number of punctuation characters ...even in a free text narrative. Absurd.
  • Could go on but you get the picture.
Scenario where useful - you don't care about what your notes look like or read like and you are willing to follow prepopulated templates even if they are not representative of the situation. Also if you are not willing to enter all the data that is included in the formatted sections because it is too much mouse work to open and close multilevel windows that can only be open one at a time.

Scenario where not useful - everywhere else.
Billing and Claims Management (5)
24%
2.4
Real-time eligibility verification
20%
2.0
Coding
20%
2.0
Claims management
20%
2.0
Patient billing
40%
4.0
Financial Reporting
20%
2.0
Patient Scheduling (5)
38%
3.8
Rule-based scheduling
40%
4.0
Automated patient check-in
20%
2.0
Automated appointment reminders
40%
4.0
Multi-location support
40%
4.0
Calendar interface
50%
5.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (9)
17.77777777777778%
1.8
Charting / document management
10%
1.0
Templates
20%
2.0
E-prescribing
50%
5.0
Fax integration
20%
2.0
Patient portal
N/A
N/A
Mobile/tablet support
N/A
N/A
Speech recognition
40%
4.0
Customization
N/A
N/A
Workflow automation
20%
2.0
Medical Security and Privacy (4)
30%
3.0
Role-based permission levels
N/A
N/A
Data backups and redundancy
40%
4.0
HIPAA compliance
40%
4.0
Local mode / networking failsafe
40%
4.0
Workflow and Scale (3)
20%
2.0
Task tracking
10%
1.0
Specialty-specific workflows
10%
1.0
Multi-office / multi-physician capabilities
40%
4.0
  • Have never recovered to previous profitability after starting ECW
  • Now can only think about how long until I can retire so I don't have to deal with this software
  • Price of software continue to escalate every year
I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
mouse "click", now repeat a thousand times per encounter
Yes
No. Without warning we were locked out of access on all PCs still operating on windows 7 pro. Most of these were in exam rooms and used for record review in real time and were not mission critical for data entry but nevertheless should have been explicitly warned of this so that a deadline could have been anticipated at least a week or two in advance.
"upgrade" also eliminated our ability to manipulate documents easily to extract text and place in the active clinical notes, such as radiology report notes that are included in narrative of patient history. Previous ability was using an "old" microsoft product but ECW did not find a comparable replacement software to use, so we are now struggling with loss of this function... NOT AN UPGRADE. New timeout restrictions log users out after what seem like only a few minutes ..EVERYONE in the office is complaining about rapid lockouts and having to login repetitively ..another productivity killer. The re-login process also is ridiculous, sometimes requiring UP TO 4 sequential logins in a row to get back in. It is absurd.

  • none
  • none - I have learned not expect anything pleasant
No
No
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