Overview

What is ECM XD?

Cloud-Based Digital Platform for Managing Enterprise ContentECM-XD helps businesses simplify collaboration, create content, and transmit and assure compliance across all parts of the business processes. ECM XD's built-in regulatory controls enables holistic management of compliance.

Learn from top reviewers

ECM-XD - a great cloud-based tool for comprehensive workflow management

Rating: 9 out of 10

April 28, 2020

IncentivizedVetted ReviewVerified User

ECM -XD is used for product complaints handling and product investigation documentation across all operating companies in our global surgery business. It is primarily used as ...

Verified user

Analyst

1 year of experience

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Pricing

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ECM XD

N/A

Unavailable

What is ECM XD?

Cloud-Based Digital Platform for Managing Enterprise Content ECM-XD helps businesses simplify collaboration, create content, and transmit and assure compliance across all parts of the business processes. ECM XD's built-in regulatory controls enables holistic management of…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Details

About
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Tech Details

What is ECM XD?

Cloud-Based Digital Platform for Managing Enterprise Content

ECM-XD helps businesses simplify collaboration, create content, and transmit and assure compliance across all parts of the business processes. ECM XD's built-in regulatory controls enables holistic management of compliance.

ECM XD Features

Show Unsupported Features

Enterprise Content Management Features

Supported: Content capture & imaging
Supported: File sync, storage & archiving
Supported: Document management
Supported: Records management
Supported: Content search & retrieval
Supported: Enterprise content collaboration
Supported: Security, risk management & information governance
Supported: Automated workflows
Supported: Mobile support
Supported: Integration

ECM XD Competitors

ECM XD Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

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Reviews and Ratings

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ECM-XD - a great cloud-based tool for comprehensive workflow management

Rating: 9 out of 10

Incentivized

April 28, 2020

Verified User

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

ECM -XD is used for product complaints handling and product investigation documentation across all operating companies in our global surgery business. It is primarily used as a repository for all information relevant to a customer complaint, including event description, submitted photos, and returned product analyses. It allows staff members from different departments to have common access to complaint information.

Pros and Cons

Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.

Likelihood to Recommend

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal.
ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options.

Return on Investment

Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.

Support Rating

9

Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.