Skip to main content
TrustRadius
Egencia

Egencia

Overview

What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel…

Read more
Recent Reviews

TrustRadius Insights

Employees at our company have found Egencia to be an invaluable tool for their travel needs. It is commonly used for price comparison …
Continue reading

Happy with Egencia

8 out of 10
February 08, 2020
Incentivized
We are still in the beginning stages of using Egencia, as we are the first affiliate of a global company to initiate this program. We …
Continue reading

Quick Travel Bookings!

9 out of 10
September 24, 2019
Incentivized
Egencia is used across our organization to book travel for all travel in Canada and in the USA. It helps us track all travel in one system …
Continue reading

Great air travel tool

8 out of 10
January 17, 2019
Incentivized
Egencia is used globally for travel arrangements. It has made it easier for end-users to comply with the travel & expenses policy and …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Egencia?

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

22 people also want pricing

Alternatives Pricing

What is Routespring?

Routespring is business travel without personal credit cards. Routespring aims to empower companies with realtime visibility and controls that helps teams #GoFurther. Beyond technology, Routespring states they truly care for people whose jobs require them to be traveling. Finding them safe, clean…

Return to navigation

Product Details

What is Egencia?

Egencia Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.

Reviewers rate Support Rating highest, with a score of 6.4.

The most common users of Egencia are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(32)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Employees at our company have found Egencia to be an invaluable tool for their travel needs. It is commonly used for price comparison shopping and booking travel accommodations, especially when support staff is not available. One of the key benefits of using Egencia is that it allows charges to be made directly to a corporate credit card, eliminating the need for employees to use their own money and wait for reimbursement. This has been greatly appreciated by our employees as it provides a hassle-free experience.

Executives within our organization also benefit from Egencia by being able to enter their travel information in their account and set up administrators, reducing the need for manual data entry. This feature has been particularly helpful in streamlining the approval process and ensuring accuracy in expense formats. Additionally, Egencia's integration with our financial department allows for proper approvals from managers and easy tracking of expenses.

Egencia is primarily utilized within our sales and marketing department but is available to all employees for booking travel related to training, conferences, or any other business purposes. Its extensive options for flights and hotels have allowed employees to compare prices and secure lower rates compared to booking directly with airlines or hotels. The platform also provides excellent support in case of travel disruptions, such as alternative flight options or finding alternate accommodations.

One of the major advantages of using Egencia is its ability to centralize travel bookings and receipts, making the process simpler for both employees and finance teams. It ensures compliance with travel and expense policies and helps us find special pricing through preferred partners. Furthermore, its global reach allows users across different locations to track staff movements and receive support in case of flight issues.

Overall, Egencia has proven to be a user-friendly tool that not only simplifies the booking process but also helps keep costs lower, ensures consistency in expense formats, and provides peace of mind during travel disruptions.

Easy Price Comparison: Many users have found the price comparison feature of the platform to be extremely user-friendly and intuitive. It allows them to easily compare prices for major airlines, helping them find the best deals and save money on their travel expenses. Whether it's for business trips or personal vacations, users appreciate how effortless it is to navigate through different options and make informed decisions.

Convenient Booking Process: Numerous reviewers have expressed their satisfaction with the seamless booking process offered by Egencia. They value the ability to book multiple travels on the same itinerary, as it saves them time and effort in managing their trips. This feature proves especially helpful for frequent travelers who often need to coordinate flights, car rentals, and hotel reservations all at once.

All-in-One Booking Tool: Users highly value Egencia as an all-in-one booking tool that effectively centralizes their travel planning. With everything conveniently located in a single platform, they can easily access and manage their bookings without having to switch between different websites or applications. The comprehensive nature of Egencia simplifies the travel planning experience and allows users to stay organized throughout the entire process.

Inconvenient Booking Process: Several users have expressed frustration with the inconvenience of having to go through Egencia to make changes or cancellations. Some users have suggested that it would be easier and more efficient to directly contact the airline or hotel.

Poor Customer Service: Numerous reviewers have described their experience with customer service as awful. They frequently encountered representatives who lacked knowledge and were unhelpful, leading to increased dissatisfaction with the overall service provided by Egencia.

Difficult Navigation and Search Functionality: Users have found the website's navigation and search functionality to be challenging. The website was not intuitive, making it difficult for users to find desired flights. As a result, some users resorted to searching for flights on other platforms before specifically searching for them on Egencia.

Users commonly recommend the following when using Egencia:

  • If you have more than 3 people traveling a few times per year, consider using Egencia.
  • Talk to an Egencia representative for a demo and build a relationship with the account manager.
  • Complete the setup process for easier use.
  • Compare prices to your current supplier to see the benefits of using Egencia.
  • Look into the reporting tools offered by Egencia to simplify expense management.
  • Speak to Egencia for travel and booking management for multiple people.
  • Understand your company's requirements and integrate them into daily practices.
  • Consider extensive training to fully understand all features and reports.
  • Pilot Egencia with road warriors and utilize the mobile booking capability for easy organization.

Attribute Ratings

Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
No scenario where it is well suited.

Not a usable service. No ability to book connecting flights. Can't find specific chain hotels that are in the area. Either prejudice or ignorance on naming convention.

Basically not appropriate as a corporate booking system.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
My experience with Egencia was terrible, across half a dozen admins. We had a running document of issues that we kept because there were so many. There were flights that didn't book properly and cancellations that didn't go through even though we spoke directly to a customer support agent, executives not getting their points for flights or hotel stays and getting charged for calls that were required by Egencia's system to book a trip. Frankly, they have some terrible customer support agents (not all, I did speak with some perfectly lovely and very competent ones, but it was 50/50).
February 08, 2020

Happy with Egencia

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Egencia is not the best for basic economy flights; they are not displayed. It is good to centralize/link itineraries and receipts, especially for multi-city or international travel. Being able to see bookings for groups of travelers is helpful as well.
January 29, 2020

Great tool for expenses

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It was really well suited for me to download my phone bill directly with a picture where it was capturing amounts and information directly from it. It was really easy to submit my expenses and get reimbursed in a timely manner by my company. A scenario where the app crashed happened but this is purely technical.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Egencia is great for corporate teams that are looking to easily manage and book work trips. This tool gives leadership insight into trip bookings and approvals for a budget. The tool gives sales reps the autonomy to choose hotels and flights that work best with their preferences and schedules based on the allocated budget from leadership.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Egencia is well suited for companies with many employees who travel often for business and want to provide flexibility to the employees on various accommodation and travel options. If you want to allow your employees to make their own choice in terms of travel that is the tool for your organisation.
September 24, 2019

Quick Travel Bookings!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for a corporate environment where you aren't on a strict budget. If you are a non-profit and have policies about using low-cost providers, then it won't be ideal. It is well-suited for organizations who need to book flights, hotels, and cars. It literally takes 5 minutes to make all those arrangements. I don't believe it is the greatest for booking international travel.
Chase Palmer, CISSP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Small to medium-sized companies that are growing, where travel happens a lot with a lot of employees, being able to effectively manage travel arrangements is where Egencia's strengths are most noticeable. The cost of the service might not be justifiable for small companies who don't travel very much, or where not very many people are traveling.
March 29, 2019

Convenience is Key!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is very much appropriate for businesses that need to set their employees up for travel accommodations because it is so easy to set up a trip and book what is necessary. All of the expenses will all be charged through the company which is so much more convenient than paying for it yourself and waiting to get reimbursed. It just needs some work with the flight and airline choices!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Erica Marois | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Overall, I don't have too many complaints about Egencia. It's much better than the system we used to use for booking travel. The user interface is pretty intuitive, and there's an even an option to download and use the mobile app for booking. I like having all my itineraries stored in one place. I like that my seat preferences and TSA Precheck number, and frequent flier rewards numbers are all stored in the system and automatically applied to reservations.
Return to navigation