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Accruent EMS

Accruent EMS

Overview

What is Accruent EMS?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

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Recent Reviews

TrustRadius Insights

EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for …
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Satisfied

7 out of 10
July 18, 2022
Incentivized
I am the campus administrator for EMS. I oversee all event scheduling, consult on academic scheduling, as well as coordinate with IT on …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Accruent EMS?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Skedda?

Skedda is a space management platform that specializes in the management of office space, desks, meeting rooms and hybrid workplace scenarios.

What is WorkInSync?

WorkInSync is presented as a single app to manage all hybrid workplace needs. Globally, organizations have started adopting a hybrid workplace, with employees opting WFO/WFH as per their convenience.This has actually introduced new challenges in their life. WorkInSync enables companies to establish…

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Product Details

What is Accruent EMS?

Accruent's EMS Software connects people with the right spaces, resources, and technology, solving today’s workspace and scheduling challenges and enabling organizations to get the most from their modern work and learning environments.

Employees want the flexibility to work from anywhere and to collaborate using their preferred technologies in a safe and social environment. At the same time, leaders need to drive value for their businesses by making the best possible use of their real estate footprint. Multi-use spaces, hoteling or hot desking, and open floor plans can provide efficiencies, but not when burdened with redundant, outdated tools, and processes disconnected from the rest of a business.

So EMS Software is provided as an intelligent, enterprise-class scheduling and resource management software platform, configured and integrated to a unique office environment. The vendor describes it as a management tool that offers the flexibility employees demand, while providing users the visibility, control and insights needed to drive value for the organization.The vendor further boasts deep industry expertise, with over 35 years in the business .

Accruent EMS Features

  • Supported: Self-Service Meeting Booking
  • Supported: Desk Hoteling
  • Supported: Digital Signage
  • Supported: Video Conferencing Integration
  • Supported: Web-Based Booking
  • Supported: Managed Space and Events Approval Workflow
  • Supported: Invoicing and Billing
  • Supported: Utilization Reporting and Custom Queries
  • Supported: Catering Management
  • Supported: Academic Planning and Optimization

Accruent EMS Integrations

Accruent EMS Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Condeco by Eptura, AgilQuest, and Teem by Eptura are common alternatives for Accruent EMS.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of Accruent EMS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(403)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for scheduling and managing events. The system efficiently books rooms, tracks conference room reservations, and facilitates communication between service providers. Users appreciate EMS for streamlining scheduling processes across the organization, from classes and meetings to events. It also helps with work assignment delegation and managing services for internal and external events.

Hospitals also benefit from EMS by using it to schedule conference rooms and manage room and catering requests. For example, TIAA integrates EMS with Outlook, creating a one-stop booking experience that includes features like Webex and attachments. EMS goes beyond room reservations and effectively manages non-room items like banner spaces and van usage.

EMS provides comprehensive support for academic scheduling, event management, and non-academic space management within universities. Many departments already use EMS for event scheduling, with plans to implement it in more departments in the future. In fact, the University of Kentucky relies on EMS more than any other university in the nation for scheduling across all buildings.

EMS is invaluable for risk management and logistical planning. It is utilized in conference centers and other school units with unique spaces. Real-time utilization data allows users to evaluate meeting spaces and classrooms' efficiency. By effectively managing resource allocation and service allocation, EMS enables efficient operations across different departments.

EMS plays a crucial role in enhancing safety and security efforts through essential reporting capabilities. It is used campus-wide for managing catering orders, facilities requests, IT requests, and room reservations. Various groups within an institution benefit from EMS implementation, including the Registrar's Office, Athletics Department, Performing Arts Department, Auxiliary & Event Services, among others.

Overall, EMS receives high praise from users due to its ability to streamline scheduling processes, allocate resources efficiently, and optimize space management within organizations. Its wide range of use cases makes it a valuable tool in educational institutions, conference centers, and organizations requiring efficient scheduling and event management.

Attribute Ratings

Reviews

(1-25 of 170)
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Amy Williams | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • EMS has allowed us to offer different services to different clients through the process requests.
  • We recently upgraded and found some options in the desktop client to be valuable.
  • We have been disappointed that the web client no longer offers the configuration and various options available on the desktop client.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • EMS has greatly improved the utilization of resources by correctly allocating rooms based on the number of people meeting and their requirements when meeting.
  • Real time view of how rooms are being utilized.
  • Improved collaboration within the organization.
Cheryl Choat-Cobb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Positive - frees up some of my time since others are directly booking online.
  • Negative - doesn't notify the desktop user when an event is input by web user; have to physically check often to ensure nothing is missed
Trish Lofton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Without EMS, our department would not be able to efficiently manage room usage and reservations.
  • EMS provides accurate room rental income.
  • EMS is the main software used within our department. It is sole source of room rental management.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Increased employee productivity that enabled them to focus on event planning rather than answering emails about availability
  • Internal IT team has to spend more time planning out solutions with budget constraints for macOS users
  • Able to request for more custodial staff based on room utilization
Leo Young | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Decreased reservation management time/resources
  • Enhanced reservation booking integrity (i.e. no double bookings/conflicts)
  • Enhanced facility management - i.e. turnover time for meeting space and tracking of available equipment
October 29, 2020

My Accruent EMS Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It allows us to get in as many meetings as possible.
  • From what I understand, it can be quite expensive.
  • The ease of adding rooms and features made a very positive impact to quickly get new "rooms" added so I could start reserving Zoom spaces.
Rhonda M. Childs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • For video conferences, it has made my job easier to book large reservations.
  • To copy bookings or reservations makes us be more efficient, especially when extremely busy.
  • I find we have mixed reviews from assistants using the software. If they don't consistently use it they have problems. I am a Super User.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • We've been able to keep excellent track of room and equipment reservations.
  • It has been difficult to retain the knowledge needed to correctly maintain the system, due to back end complexity.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It has made it easier for individual offices to manage their conference rooms. Fewer hours spent on last-minute changes. Everyone gets notified.
  • It has made it easier to connect all our offices to one system (common language, common experience. If the booking is not in EMS, it doesn't get all the services. So everyone uses it.
  • Replacing the manual reports with automated ones has been the biggest time saver for us.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • There seems to be a positive impact on our ROI. Our team is able to enter information quickly into the system, allowing our team to function very efficiently and focus more on our client than with entering information into a system.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
  • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
  • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The software is easy to manage. The administrator can control what access each user has. They can make some users power users who can use the client software versus using a web browser.
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