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Accruent EMS

Accruent EMS

Overview

What is Accruent EMS?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

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Recent Reviews

TrustRadius Insights

EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for …
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Satisfied

7 out of 10
July 18, 2022
Incentivized
I am the campus administrator for EMS. I oversee all event scheduling, consult on academic scheduling, as well as coordinate with IT on …
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Awards

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Pricing

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What is Accruent EMS?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Skedda?

Skedda is a space management platform that specializes in the management of office space, desks, meeting rooms and hybrid workplace scenarios.

What is WorkInSync?

WorkInSync is presented as a single app to manage all hybrid workplace needs. Globally, organizations have started adopting a hybrid workplace, with employees opting WFO/WFH as per their convenience.This has actually introduced new challenges in their life. WorkInSync enables companies to establish…

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Product Details

What is Accruent EMS?

Accruent's EMS Software connects people with the right spaces, resources, and technology, solving today’s workspace and scheduling challenges and enabling organizations to get the most from their modern work and learning environments.

Employees want the flexibility to work from anywhere and to collaborate using their preferred technologies in a safe and social environment. At the same time, leaders need to drive value for their businesses by making the best possible use of their real estate footprint. Multi-use spaces, hoteling or hot desking, and open floor plans can provide efficiencies, but not when burdened with redundant, outdated tools, and processes disconnected from the rest of a business.

So EMS Software is provided as an intelligent, enterprise-class scheduling and resource management software platform, configured and integrated to a unique office environment. The vendor describes it as a management tool that offers the flexibility employees demand, while providing users the visibility, control and insights needed to drive value for the organization.The vendor further boasts deep industry expertise, with over 35 years in the business .

Accruent EMS Features

  • Supported: Self-Service Meeting Booking
  • Supported: Desk Hoteling
  • Supported: Digital Signage
  • Supported: Video Conferencing Integration
  • Supported: Web-Based Booking
  • Supported: Managed Space and Events Approval Workflow
  • Supported: Invoicing and Billing
  • Supported: Utilization Reporting and Custom Queries
  • Supported: Catering Management
  • Supported: Academic Planning and Optimization

Accruent EMS Integrations

Accruent EMS Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Condeco by Eptura, AgilQuest, and Teem by Eptura are common alternatives for Accruent EMS.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of Accruent EMS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(403)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for scheduling and managing events. The system efficiently books rooms, tracks conference room reservations, and facilitates communication between service providers. Users appreciate EMS for streamlining scheduling processes across the organization, from classes and meetings to events. It also helps with work assignment delegation and managing services for internal and external events.

Hospitals also benefit from EMS by using it to schedule conference rooms and manage room and catering requests. For example, TIAA integrates EMS with Outlook, creating a one-stop booking experience that includes features like Webex and attachments. EMS goes beyond room reservations and effectively manages non-room items like banner spaces and van usage.

EMS provides comprehensive support for academic scheduling, event management, and non-academic space management within universities. Many departments already use EMS for event scheduling, with plans to implement it in more departments in the future. In fact, the University of Kentucky relies on EMS more than any other university in the nation for scheduling across all buildings.

EMS is invaluable for risk management and logistical planning. It is utilized in conference centers and other school units with unique spaces. Real-time utilization data allows users to evaluate meeting spaces and classrooms' efficiency. By effectively managing resource allocation and service allocation, EMS enables efficient operations across different departments.

EMS plays a crucial role in enhancing safety and security efforts through essential reporting capabilities. It is used campus-wide for managing catering orders, facilities requests, IT requests, and room reservations. Various groups within an institution benefit from EMS implementation, including the Registrar's Office, Athletics Department, Performing Arts Department, Auxiliary & Event Services, among others.

Overall, EMS receives high praise from users due to its ability to streamline scheduling processes, allocate resources efficiently, and optimize space management within organizations. Its wide range of use cases makes it a valuable tool in educational institutions, conference centers, and organizations requiring efficient scheduling and event management.

Attribute Ratings

Reviews

(101-125 of 174)
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"Hill" Lingshan Xiong | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Excellence in visualizing and managing multiple spaces
  • Streamlining the lifecycle of reservation
  • Great involvement from different teams to ensure the success of customer's implementation
  • Much more APIs to provide the integration in the 21st-century trending
  • Transforming Desktop client to the web-based application
  • Amplifying security level within desktop client
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use. Many reports. Complex reservations with billing and invoicing
  • The Web App is used by student groups and other Departments to request space for both casual use and large events.
  • We use the Academic Import Utility for both classes and Intercollegiate contests and practices.
  • We recently got an upgrade, but now the system seems to have slowed down and is sometimes unresponsive.
  • Entering building hours and holidays for a year can be time consuming.
  • I would like to be able to edit text within the Comments section.
October 03, 2018

Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Event scheduling
  • Invoicing & billing
  • Room cards
  • Can’t think of anything at the moment
  • Integration with G suite which I understand EMS is currently addressing
October 03, 2018

EMS Software Review

Catherine McKeone | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • One-stop for scheduling multiple rooms, services, and buildings
  • Detailed reports
  • Integration with Outlook exchange
  • Improvement with a user-friendly look and feel when making reservations
  • Mobile app for those in back end that needed viewing of reservations while mobile
October 03, 2018

EMS Software

Score 10 out of 10
Vetted Review
Verified User
  • Blocks meeting/event space so double bookings don't occur.
  • Provides current setup information to custodial services.
  • Provides accurate reservation time and location to catering
  • Makes it possible for multiple users to control departmental conference rooms.
  • Simplifies the process of creating a duplicate event on another date.
  • Show "special dates" on any view that contains one of the selected buildings.
  • Offer web training sessions for different levels of user. And if they exist make them easy to find.
October 03, 2018

Great Product

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Collect room usage information in one space.
  • Easy to use interface.
  • Evaluate and analyze room usage to optimize scheduling in specific places.
  • Data analytics. We would love to see the software help us to make decisions about our academic scheduling needs.
  • Workflow. [Would like] oversight in how to best develop a process for academic scheduling depending on specific qualities of an institution? If the institution is set up like this, then this approach typically works best for developing a schedule.
  • Unsure at this point because I am quite new to EMS.
October 03, 2018

Happy Long Term Customer

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Billing reports
  • Statistics
  • Scheduling
  • Staffing schedule
  • We would like to see room utilization statistics by the day of the week for a certain period of time, example all Mondays from August to December
Shana Beisiegel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • EMS helps us to utilize the space we have available to the max capacity.
  • Quick and effective on line scheduling.
  • Reports are easily obtained and reviewed providing valuable data.
  • They have grown so fast that I don’t feel like I connect with my customer representative. So I don’t always feel that I am up to date on their current product.
  • I am excited to see what they do with customer service as they have acknowledged this is an area of improvement.
Keeya Faison | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Book Reservations
  • Create and Invoices
  • Store Booking Details
  • Schedule the proper classrooms
  • Creat agreements and confirmations
  • EMS does so much that I have yet to discover so I feel like there is no current functionality it does not meet for my organization.
  • I would like to receive updates on new functions in EMS for every user of the system.
  • Notifications from EMS when they are launching a new app.
October 03, 2018

EMS Review

Bernadette Wilkinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I love the way I can drag and drop to alter reservations easily—-makes changing things on the fly very easy!
  • The fact that the full reservation has two visually distinct components, the event time as well as the set up and tear down times, is very helpful to get a full picture of a reservation at a glance.
  • I hate that I cannot search for an event by key word. Sometimes all I know is that a person came, or is coming, but I don’t have the date, reservation number, or any other detail. It is frustrating that I can’t find that reservation unless I have the full name as entered.
  • I think the visuals are somewhat outdated.
  • I would like to see dates lit on the calendar showing me where pending requests are sitting, so I don’t always have to go back to the dashboard.
October 03, 2018

EMS Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It can document your inventory, letting event planners know what resources they have at their disposal for specific meeting and event rooms.
  • EMS can also track invoicing, which can lead to generating revenue reports that help with showcasing what your unit's workload.
  • I would like to see a way of being able to eliminate users that have not logged in/may not be employed by/attending the university anymore.
  • Would like to know what other programs EMS can "speak to" (including 25 Live, Crestron, etc)
Jessica Wegner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Room Scheduling - there are no questions about what rooms are being used on our campus! Great product to provide data for utilization and change management.
  • EMS Support - Each time I've called the team, they have been responsive and helped us problem solve small and large issues.
  • Communicating the company road map. They help our organize goals for the future; however, are also great in working with clients at various editions of the program.
  • Connecting clients in regions. Love the regional meetings. Would like to see more or assistance in connecting more with people in my region. Willing to talk up the product!
  • Master Calendar training/user guides. I feel this is a weak link. Hard to make progress if you don't have a computer programming/html/CSS background.
  • Frustrated that the 1st contact (AKA faculty member) that comes over from either an academic import utility or our academic planning sync does not list this person automatically as the web user. Tied to overall group "Registrar" instead. Blocks us from having faculty do self service for categories unless we manually enter all of the web users.
October 03, 2018

A great tool!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • EMS provides tools to see the big pictures of space and its use.
  • EMS also provides a useful level of detail on events and courses.
  • EMS provides tools to control permissions to view, add, edit, or delete events and courses.
  • EMS improves the schedule building process by providing a way for units to communicate changes and details of a term schedule electronically.
  • The CPI needs to be more user-friendly and more appealing for non-technical end users.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • EMS is a great way to manage an event. It is very versatile and offers multiple ways to use, customize and report.
  • We use the confirmation tool to creat an initial room confirmation and then add event details as the time gets closer and send an event estimate. Post event this is the basis of the event invoice.
  • Query Builder is a great way to build custom reports and automated reports are really handy.
  • EMS is great because it allows for so many different avenues to get information into and out of the system. It can be easily customized by the system admin as well as the individual user.
  • The reporting functionality is great. A lot of canned reports and the query builder is a very user friendly way to develop custom reports. Automating the reports is also easy to schedule and modify if needed.
  • We use the confirmation tool for every reservation. We send a room confirmation to the client and then as the event gets closer, we send another confirmation that we title event estimate. After the event concludes, ems essentially turns this confirmation into the invoice.
Mario Pierce | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • EMS has great reporting capabilities both in standard reports but also the ability to create and customize your own.
  • The system is both customizable and adaptable. The company is constantly updating the software and providing enhancements.
  • The notification and automatic report features are a great way to increase communication in your organization.
  • The system can integrate and communicate with other campus applications.
  • Integration with Banner needs to be improved.
  • The parameters section can be really confusing.
  • We have wanted to customize the software with university branding but have had a hard time getting assitance from OIT. Having a service through EMS for this would be awesome!
October 02, 2018

Happy to Recommend!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • There is a central location to reserve rooms. No more having to track down an admin to inquire as to the availability of the space.
  • The EMS Master Calendar feature also provides a central location for our Academic, Alumni, Student Activities, and Community calendars. We are hoping to reduce the number of calendars that are produced--I personally produce or maintain 5 different calendars.
  • It has saved time in our day by utilizing the EMS scheduling application.
  • The Optimization option will allow the schedulers to set up preferences for classroom choices.
  • Provide additional local/regional training. Once a year is not enough!
October 02, 2018

General Overview

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Rules within EMS are very flexible
  • The new user interface is a very user-friendly interface
  • Flexibilty
  • Cloud service support is not where it needs to be.
  • Get rid of the thick client and make this totally a web app
  • End user mobile app improvements
October 02, 2018

First time jitter relief

Kelsey Garner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I love that there is no perfect way of doing things. EMS is unique and customizable for each user, and institution. We can decide how we want it to work for our environment, and we can customize processes and procedures and EMS supports us in every way.
  • It is very detailed and helps provide all of the services needed to best manage an event from start to finish
  • Customer support team is AMAZING. Always willing to dig a little deeper to find ways for us to best utilize the system and software
  • More integration with other systems: FAMIS, Banner, Active Net, etc.
  • Turn around and configuration time. Quicker implementation
  • Using the same account manage through each phase. It is great to build that trust and relationship with the same person through the entire implementation process
October 02, 2018

EMS

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I am particularly happy with the overall system.
  • Reminders and notifications work great!
  • When you have many different events happening on a large campus it’s hard to keep up with everything so the reminders and notifications work great to keep things in order and on track.
  • It would be great to have have more options available for Invoicing and billing options.
  • It would be great to have the option to have more than 2 emails listed for end users.
October 02, 2018

Academics and EMS

Whitney Brand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Manages events on campus.
  • Keeps all campus service providers in the loop in regards to events on campus.
  • HR Toolkit. We struggle with the import process because we are no longer receiving detailed error reports. Without these reports, we are unable to correct any issues on our own. We have to reach out to EMS support and it could be a few days before issues are resolved.
Claudine Mitchell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Room reservations. It eliminates double bookings and brings attention to conflicts.
  • Billing / Invoicing. Generating bills based on the information for the booking is really simple.
  • Contact information. It organizes every contact and company we receive via inquires.
  • Services: I am able to notify other departments of needs I have for my clients. A/V, catering, transportation, bar, etc.
  • Managing weddings, my final guarantees tend to change last minute. If I generate an invoice and create an invoice number, I am unable to go back and make simple edits. I must void the entire invoice and start from scratch.
  • I would like there to be an option to log every inquiry regardless of if it leads to a booking. The ability to do so will enable me to track all of my contacts in one database
  • Contract writing. I need a resource to create templates that can pull information from my bookings to generates different contracts
October 02, 2018

EMS keeps me thinking!

Bill McIntosh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Criteria based searching more streamlined, which speeds up room look up.
  • Great for daily reporting and metrics.
  • Resource requests provide our global users the opportunity to reserve all meeting requirements in one central location.
  • No ability to add external email addresses in web app
October 02, 2018

I love EMS!

Trinity Gonzalez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Data collection and storage
  • Automated reporting
  • User custom configuration
  • Easier to use with MACs
  • Need to be able to configure rooms in multiple ways without duplicating. For instance, we want to have block scheduling in the evenings only but there's not a streamlined way to do this
October 02, 2018

One Stop Shop!

Reginald LeGrier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Invoicing
  • Facility and room utilization reporting
  • Producing viewable calendars
  • Facilitating a better end user experience
  • Being able to delete inactive users although they still may be tied to past reservations
  • A better plan for the number of users a university can have
  • Webinars for step by step tutoring on various EMS topics
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