Skip to main content
TrustRadius
Accruent EMS

Accruent EMS

Overview

What is Accruent EMS?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Read more
Recent Reviews

TrustRadius Insights

EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for …
Continue reading

Satisfied

7 out of 10
July 18, 2022
Incentivized
I am the campus administrator for EMS. I oversee all event scheduling, consult on academic scheduling, as well as coordinate with IT on …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Accruent EMS?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

14 people also want pricing

Alternatives Pricing

What is Skedda?

Skedda is a space management platform that specializes in the management of office space, desks, meeting rooms and hybrid workplace scenarios.

What is WorkInSync?

WorkInSync is presented as a single app to manage all hybrid workplace needs. Globally, organizations have started adopting a hybrid workplace, with employees opting WFO/WFH as per their convenience.This has actually introduced new challenges in their life. WorkInSync enables companies to establish…

Return to navigation

Product Details

What is Accruent EMS?

Accruent's EMS Software connects people with the right spaces, resources, and technology, solving today’s workspace and scheduling challenges and enabling organizations to get the most from their modern work and learning environments.

Employees want the flexibility to work from anywhere and to collaborate using their preferred technologies in a safe and social environment. At the same time, leaders need to drive value for their businesses by making the best possible use of their real estate footprint. Multi-use spaces, hoteling or hot desking, and open floor plans can provide efficiencies, but not when burdened with redundant, outdated tools, and processes disconnected from the rest of a business.

So EMS Software is provided as an intelligent, enterprise-class scheduling and resource management software platform, configured and integrated to a unique office environment. The vendor describes it as a management tool that offers the flexibility employees demand, while providing users the visibility, control and insights needed to drive value for the organization.The vendor further boasts deep industry expertise, with over 35 years in the business .

Accruent EMS Features

  • Supported: Self-Service Meeting Booking
  • Supported: Desk Hoteling
  • Supported: Digital Signage
  • Supported: Video Conferencing Integration
  • Supported: Web-Based Booking
  • Supported: Managed Space and Events Approval Workflow
  • Supported: Invoicing and Billing
  • Supported: Utilization Reporting and Custom Queries
  • Supported: Catering Management
  • Supported: Academic Planning and Optimization

Accruent EMS Integrations

Accruent EMS Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Condeco by Eptura, AgilQuest, and Teem by Eptura are common alternatives for Accruent EMS.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of Accruent EMS are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(403)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for scheduling and managing events. The system efficiently books rooms, tracks conference room reservations, and facilitates communication between service providers. Users appreciate EMS for streamlining scheduling processes across the organization, from classes and meetings to events. It also helps with work assignment delegation and managing services for internal and external events.

Hospitals also benefit from EMS by using it to schedule conference rooms and manage room and catering requests. For example, TIAA integrates EMS with Outlook, creating a one-stop booking experience that includes features like Webex and attachments. EMS goes beyond room reservations and effectively manages non-room items like banner spaces and van usage.

EMS provides comprehensive support for academic scheduling, event management, and non-academic space management within universities. Many departments already use EMS for event scheduling, with plans to implement it in more departments in the future. In fact, the University of Kentucky relies on EMS more than any other university in the nation for scheduling across all buildings.

EMS is invaluable for risk management and logistical planning. It is utilized in conference centers and other school units with unique spaces. Real-time utilization data allows users to evaluate meeting spaces and classrooms' efficiency. By effectively managing resource allocation and service allocation, EMS enables efficient operations across different departments.

EMS plays a crucial role in enhancing safety and security efforts through essential reporting capabilities. It is used campus-wide for managing catering orders, facilities requests, IT requests, and room reservations. Various groups within an institution benefit from EMS implementation, including the Registrar's Office, Athletics Department, Performing Arts Department, Auxiliary & Event Services, among others.

Overall, EMS receives high praise from users due to its ability to streamline scheduling processes, allocate resources efficiently, and optimize space management within organizations. Its wide range of use cases makes it a valuable tool in educational institutions, conference centers, and organizations requiring efficient scheduling and event management.

Attribute Ratings

Reviews

(126-150 of 174)
Companies can't remove reviews or game the system. Here's why
October 02, 2018

Dive in at EMS Live

Ahmed Nassef | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Calendar of events (book)
  • Event wizard and reservation
  • Self service reservation and web app
  • Invoicing and billing needs to be simlplified
  • User Security setup not completely customizable
October 02, 2018

First timer.

Gelys Chacin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Non academic booking
  • Keeping all reservations in just one booking
  • The fact that a reservation can be moved, copied, etc from the booking or calendar view
  • Printing information easily from most views
  • Total accurate enrollment counts for combined sections and the optimización process
  • Coding as “conflicts” spaces used by combined sections
October 02, 2018

EMS Review

Sara K. Anastos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We are excited about the reporting feature.
  • Adding/managing services
  • Ability to edit labels and how it appears on the website. Our room names are constantly cut off.
  • We would like the ability to embed live links.
  • Make it more Mac compatible. About 1/3 of our user have a Mac.
October 02, 2018

EMS is great!!

Maurice B. Stewart, MSOL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • EMS doe a great job with allowing you to book meetings instantly using the booking. We have many nonprofit groups who have last minute requests and using the booking to make these last minute requests is very helpful.
  • EMS does a great job with editing multiple reservations using the reservation wizard function. When clients want the change the ending time to a group of bookings, We can use the wizard to perform the changes quickly and efficiently.
  • EMS does a great job at creating invoices for clients who use multiple services. We use to use excel to create invoices. Since implementing EMS, we are able to easily invoice clients via email after their meetings.
  • EMS often crashes when too many windows are open often during critical times. A fix for this would be greatly appreciated
  • EMS Web client could use an update that lets client add meetings to their calendars flawlessly.
October 02, 2018

New to EMS

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of utilization reports
  • Ease of interface for everyday users
  • Ability to interface with Metasys to manage HVAC
  • Training has been somewhat challenging as we work to implement for academics. Staff on campus currently utilizing it seem more well versed than our trainer with EMS.
  • Add an emergency contact and number field - this would be extremely beneficial versus building a user defined field - particularly in this day when Emergency Management is vital.
  • Shorter auto sync times with SIS.
October 02, 2018

EMS is LIVE!

Suzie Mize | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows us to schedule reports to be sent to our campus partners.
  • Allows for one central system where our security team can track building occupancy and activities.
  • Allows us to be efficient and I terminal is space utilization.
  • Would definitely like to see improvements in billing portion of the system. Need the ability to be able to update invoices after creation.
  • Would like to have a set up wing on bookings so that it will have set up time, access time and event time in one booking.
October 02, 2018

Good getting better

Brenda Der | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Quick and easy room change. This is valuable for support personnel, who don’t necessarily need to know all the details, but just how to find a satisfactory room in a hurry.
  • It does a good of of detailing basic room usages and translating this into a report. It’s not a pretty report, but functional
  • When it works it works...it is quick and once it is published, it’s pretty easy to manage. Good Dashboard and I like that the notifications are easy to locate and respond to.
  • Reporting functions are basic and serviceable, but they could be easier read if all the “junk” spaces could be removed.
  • Automatic or Manual update, I have used both, because sometimes the Automatic update doesn’t always work. That it is not always dependable shakes my faith in EMS results.
  • A simple set of instructions alongside the detailed instructions.
Jamie Bell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • No double booking - amazing for our clients
  • Organizes and coordinates multiple departments and services
  • Keeps a detailed history for accountability-sake.
  • The wizard is amazing, but would like to make recurring meetings easier for the end user
  • More technical support for out IT team. Confusing knowing who to contact
  • More upgrade information. Just found out it could be free or less money than thought for years. Could have upgraded years ago had I known
October 02, 2018

EMS for all

Carrie O'Dell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It makes reserving a room easy
  • The calendar is great
  • Makes billing simple
  • Being able to set reminders for menu confirmations is noce
  • It' s great for multiple users in the same department
  • Getting the system fully set-up is not the easiest
  • Multiple people confirming events from the same department could be a little more user friendly, some people will get multiple confirmations because their event did not pop off the line-up
  • Maybe holding more training sessions for users on inputting events/menus
  • Putting the menus in should be a little easier
  • Confirming events should not take so many steps either, it's time consuming
Jeff Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The EMS web app is intuitive and easy to use for people without conducting any training.
  • The academic sync is useful and simplifies the process of bringing in academic courses from our SIS
  • HRTK is very useful for automatically synchronizing our users from our identity system into EMS.
  • While academic sync is good, it can be improved. For example, it should have triggers that fire for an academic conflict. These triggers should be able to send an email and/or light the indicator on the desktop.
  • Master Calendar requires a attention. It is non-compliant from a WCAG 2.0 AA point of view. It also requires, at the very least, a major facelift.
  • Moving common space administrator functions to a web UI. For example: approving reservations, making a reservation (as an admin), reporting.
October 02, 2018

EMS - excellent!

Anamarie Knapp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reduces stress of double bookings - several departments on our campus were using Google Calendar to schedule.
  • User friendly - EMS is very easy to use and configure as an Administrator.
  • Communicates across departments - an easy, one platform solution to communicate with various departments on campus about a single event
  • MAC integration - it's difficult for our MAC users on campus to utilize EMS fully
  • Greater invoicing and tracking of billing capabilities
October 02, 2018

EMS review

Sara Rae | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Centralized booking system— keeps everyone on the same page and grants everyone the same access
  • Automated reports- make our life so easy and we can send them out everyday in a mass email. It helps us catch errors on our staff or cancelled meetings.
  • Timely answers to our support requests. I usually hear from someone in a timely matter and I really appreciate that!
  • Bugs- we have had constant products bugs since launching EMS in our organization. I often check the known issues and when I report bugs I am told it’s a known issue. It’s never in the logs. It also seem to take months to resolve bugs and in the meantime others pop up. I can’t get support because I haven’t upgraded to the newest release—but we don’t have the capacity to upgrade monthly. This has resulted in lots of confidence loss in the product from our staff.
  • Our organization is small and very traditional. Getting buy in for new technology is nearly impossible. I often don’t feel like we are part of the EMS family as we don’t often speak to anyone except IT when I have technical issues. We had a significant issue last year and at the last conference spoke to our account manager. I never got the problem solved and I haven’t heard from her since about two months after the last conference
  • We sometimes want to combine automated queries to minimize emails. I was told this isn’t an option but would love this in the future.
October 02, 2018

Yup

Nora K. Molloy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The reporting capabilities are robust. They can inform decisions on many levels from basic space use policy to capital planning.
  • Robust options in the web app limit the amount of time desktop users have to spend communicating offline.
  • Cloud support is currently poor. I find the response time slow particularly because regular support services has to play middleman to the process
  • I would like more detailed information on the website about how different integrations and optional modules are leveraged. I’m not always ready to get on a call with my rep. I want to be able to read, absorb, ask questions on my end and then engage.
  • I can’t speak to specific examples because I am not a tech person but I have heard from multiple IT people n my campus that the documentation they need is not great.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to book room on site. Elegant and simple UI.
  • Fully integrated with IAdea signboard which can control the status light as well as working with the badge card reader.
  • Powerful and customizable interface.
  • Providing API to post processing badge reading results.
October 02, 2018

EMS at RAND

Lucy Denny-Gardner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Canned reports
  • Outlook integration
  • Book works pretty well for administrators
  • The event view in the book need to show the Everyday User
  • Tech support always says “it will be fixed in the next upgrade” but it never is
  • Report delivery has been problematic for us
October 02, 2018

EMS lives on!

Lakeisha Reyes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Does not allow you to over book space
  • Allows you to manage customer profile
  • Allows you to query reports
  • I would like more options for the set-up worksheet query. I want to be be able to query a set up worksheet for the week that would allow me to sort my event.
  • I would like it to be more intuitive. If I am booking a repeat event, I would like the current event to some how reference the previous events, without me having to do a customer search.
October 02, 2018

Happy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Avoiding duplicate room usage
  • Billing for catering
  • Resource allocation per booking
  • Catering reports should be status driven so none are missed [probably more a user issue I think]
  • Statistical data from Excel should be formatted by month, vs. having to run a report for each month.
  • Understanding how to use the dashboard for new input
October 02, 2018

First year user.

Brandee Keslar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reserving space. It works well because it is accessible for people to see what is available.
  • Requesting services, such as: trash requests, grounds, and general services. This is useful to keep track of how where and when these services are needed and who to bill to.
  • Billing: The invoice option is amazing because we can adjust it to the different organizations so it is consistent.
  • Setting up reports and quarries. It takes time to get the information you need.
  • I personally need to learn to use the reminders but because I don’t click on it I forget to check it. Therefore, not utilizing the reminders.
  • Is there a way we can change the background color of the program?
October 02, 2018

Helpful and easy to use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It makes it really easy to get started with reservations via a couple different methods. Using the book, the wizard, or starting with the client group are just a few ways you can get started depending on what you’re trying to do.
  • The software has tools called wizards which help you copy detailed events or make changes to a variety of bookings. This helps save time by not having to input the same complicated information for events that repeat every year.
  • The visual representation of bookings is very helpful. You can easily see and modify set up and event times, as well as see information about the event at a glance. This helps make new bookings easier and view the building at a glance when you’re working with operations.
  • The printed confirmations that we send clients could be prettier and easier for clients to read. Sometimes they have a hard time understanding exactly what they’re looking at.
  • It would be nice if we could set certain data to pull in automatically at the client group level, like reservation source.
  • I would like to be able to automatically email attachments that are specific to rooms, not the whole reservation.
October 02, 2018

Two thumbs up for EMS

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to navigate
  • See an overall view of all spaces
  • Lots of options
  • I would love to be able to select multiple rooms at once when using the wizard to start a new reservation(when all times are the same)
October 02, 2018

Debut User

Kate C | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Love the booking wizard. Makes changes or mass booking easier.
  • Being able to drag a reservation.
  • Love having option to create “ my views”.
  • Wish there was a bit more flexibility in confirmation emails. If one department changes the subject line it changes for all departments. Maybe an issue with our university though, since we are upgrading.
October 02, 2018

EMS review

Jeannine Riess | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Manage events and approvals
  • Invoicing capabilities
  • History and flow of info
  • Lets everyone know where they are in the process
  • Invoicing is challenging
  • Population of emails is time consuming
  • Alerts does not always work
Jessica Beesley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Does not allow for double booking
  • Saves valuable time for staff
  • Allows for easy use and visibility
  • It still looks a little hard. Softer lines, flashier look might be nice
  • Can be slow
  • Keeps multiple windows open. I wish it would close them when you move to another one.
October 02, 2018

Pretty Happy Camper

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The software, along with our room signage hardware, displays room occupancy details.
  • Eliminates booking conflicts
  • Helps with budgetary projections for catering
  • Simple APIs for partners
  • Provide information about upcoming releases In advance
  • More work is needed on seemless Outlook integration
Return to navigation