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Accruent EMS

Accruent EMS

Overview

What is Accruent EMS?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

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Recent Reviews

TrustRadius Insights

EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for …
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Satisfied

7 out of 10
July 18, 2022
Incentivized
I am the campus administrator for EMS. I oversee all event scheduling, consult on academic scheduling, as well as coordinate with IT on …
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Awards

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Pricing

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What is Accruent EMS?

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Skedda?

Skedda is a space management platform that specializes in the management of office space, desks, meeting rooms and hybrid workplace scenarios.

What is WorkInSync?

WorkInSync is presented as a single app to manage all hybrid workplace needs. Globally, organizations have started adopting a hybrid workplace, with employees opting WFO/WFH as per their convenience.This has actually introduced new challenges in their life. WorkInSync enables companies to establish…

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Product Details

What is Accruent EMS?

Accruent's EMS Software connects people with the right spaces, resources, and technology, solving today’s workspace and scheduling challenges and enabling organizations to get the most from their modern work and learning environments.

Employees want the flexibility to work from anywhere and to collaborate using their preferred technologies in a safe and social environment. At the same time, leaders need to drive value for their businesses by making the best possible use of their real estate footprint. Multi-use spaces, hoteling or hot desking, and open floor plans can provide efficiencies, but not when burdened with redundant, outdated tools, and processes disconnected from the rest of a business.

So EMS Software is provided as an intelligent, enterprise-class scheduling and resource management software platform, configured and integrated to a unique office environment. The vendor describes it as a management tool that offers the flexibility employees demand, while providing users the visibility, control and insights needed to drive value for the organization.The vendor further boasts deep industry expertise, with over 35 years in the business .

Accruent EMS Features

  • Supported: Self-Service Meeting Booking
  • Supported: Desk Hoteling
  • Supported: Digital Signage
  • Supported: Video Conferencing Integration
  • Supported: Web-Based Booking
  • Supported: Managed Space and Events Approval Workflow
  • Supported: Invoicing and Billing
  • Supported: Utilization Reporting and Custom Queries
  • Supported: Catering Management
  • Supported: Academic Planning and Optimization

Accruent EMS Integrations

Accruent EMS Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.

Condeco by Eptura, AgilQuest, and Teem by Eptura are common alternatives for Accruent EMS.

Reviewers rate Availability highest, with a score of 9.1.

The most common users of Accruent EMS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(403)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

EMS, or Event Management System, is a versatile software solution widely adopted by colleges, universities, and organizations for scheduling and managing events. The system efficiently books rooms, tracks conference room reservations, and facilitates communication between service providers. Users appreciate EMS for streamlining scheduling processes across the organization, from classes and meetings to events. It also helps with work assignment delegation and managing services for internal and external events.

Hospitals also benefit from EMS by using it to schedule conference rooms and manage room and catering requests. For example, TIAA integrates EMS with Outlook, creating a one-stop booking experience that includes features like Webex and attachments. EMS goes beyond room reservations and effectively manages non-room items like banner spaces and van usage.

EMS provides comprehensive support for academic scheduling, event management, and non-academic space management within universities. Many departments already use EMS for event scheduling, with plans to implement it in more departments in the future. In fact, the University of Kentucky relies on EMS more than any other university in the nation for scheduling across all buildings.

EMS is invaluable for risk management and logistical planning. It is utilized in conference centers and other school units with unique spaces. Real-time utilization data allows users to evaluate meeting spaces and classrooms' efficiency. By effectively managing resource allocation and service allocation, EMS enables efficient operations across different departments.

EMS plays a crucial role in enhancing safety and security efforts through essential reporting capabilities. It is used campus-wide for managing catering orders, facilities requests, IT requests, and room reservations. Various groups within an institution benefit from EMS implementation, including the Registrar's Office, Athletics Department, Performing Arts Department, Auxiliary & Event Services, among others.

Overall, EMS receives high praise from users due to its ability to streamline scheduling processes, allocate resources efficiently, and optimize space management within organizations. Its wide range of use cases makes it a valuable tool in educational institutions, conference centers, and organizations requiring efficient scheduling and event management.

Attribute Ratings

Reviews

(151-174 of 174)
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October 02, 2018

Excellent

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reports - automatic BEOs
  • Details information
  • Ease of use
  • Transferring in data from previous databases during implementation
October 02, 2018

Fair and Balanced Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Flexible
  • Feature Rich
  • Cooperative - EMS is willing to work with you and ensure your success.
  • Performance. To support large numbers of users and have the system perform fast and flawlessly, performance improvements are always welcome!
  • Mapping and hotspotting functionality is lacking and can be improved.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • EMS does event planning well. Love that it prioritizes Academic bookings over event bookings.
  • EMS is a user friendly tool.
  • EMS does not have the best Final Exam Scheduling tools. Still have to do a lot of manual processing on the csv file.
  • Communication for academic booking bumps.
  • Final Exam Scheduling.
  • Automization.
Lynn Langston | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • The consultants are very good and willing to help.
  • It has multiple pricing plans and rate schedules that allows for complex pricing.
  • The wizard provides tools to help repeat reservations and bookings.
  • All the information for a single reservation can't be accessed in one window without running a report. I would like to see one screen that includes all bookings and resources. Bonus if those features were also editable from the comprehensive window/view.
  • It can be slow. It sometimes takes time to open up booking and resource details. I want the system to work as fast as I can.
  • Calculations need to become an option on net reporting. We run more reports to try to capture this missing data.
Terrie DuBois | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • It can manage spaces and work with SIS very well.
  • It has an ability to invoice out of it.
  • It can manage resources.
  • It can report on sales from resources.
  • It is not compatible with Google, we are a Gmail college and we have to buy the G-suite to be able to have calendars available along with the rooms where as if I were an Outlook or Exchange client it would be no charge.
  • Cloud services has to be perfected. There are major problems with communication between EMS support and cloud services support.
  • The company seems to be moving away from catering and resources and is more a space software.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Scheduling of rooms.
  • Showing availability of rooms in building.
  • Ability to combine both scheduling and catering billing.
  • Working with other software. This is more of trying to find data to use in other systems.
  • Our current version (43) is terrible on virtual. We can make it work. Some days when it is not used it just does not work, or fails to work for some users.
Metza Templeton | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with Banner.
  • Class size optimization.
  • Visual view of course bookings.
  • Classroom Utilization reports. Would like to limit use to 100%. I often get results that are greater than 100% which upper administration does not understand, which makes the reports useless.
  • Sync changes to room capacities. Currently they are manually updated, if at all.
  • Easier set up steps before beginning optimization.
October 02, 2018

EMS Rocks!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Scheduling events, very user friendly especially for our student staff.
  • Easy use of the main menu and all its features. I like how you can manage from the dashboard.
  • We have integrated Visio and it has helped our staff and clients visualize their particular event.
  • For very first time users, it can be a challenge. Training will solve this issue.
  • Interactive training manual online works, but can be frustrating.
Heather Cochran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Improved Communication to Campus Event Planners.
  • Created a centralized system for event planning information.
  • Increased Staff Efficiency.
  • Improved Functionality of communication tools - confirmation reports, notification rules.
  • Improve security user preferences.
October 02, 2018

EMS for Me!!!

Gina Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting on resources.
  • Reporting on room bookings.
  • Reporting on room cancellations.
  • Web app is a one-stop shop for all booking needs.
  • When using the plugin for Outlook users would like to be able to move their meeting on the outlook side and not have to go into EMS.
  • Users would like the reoccurring option inside the Outlook app instead of selecting reoccurring first and then going into EMS.
October 02, 2018

Best That I know of...

Jacob Nihipali | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I like that they have different products like the master calendar which feed information between the two systems.
  • It has a lot of flexibility and allows us to configure it to our needs.
  • Automated reports and confirmations are huge.
  • The master calendar feature has been frustrating to implement and seems to have many issues. Tech staff is not the best to help with it.
  • Better support hours. Sometimes it takes weeks to get items resolved. Maybe because they don’t understand the issue at first.
  • Better online guidebooks. And an overall look at scheduling and the structure of how things can be done. A support group for users would be helpful along with a board where we can vote on implementation in or upgrade ideas that others have.
  • Better system to track what has been done and where things were left off. We were left with using reminders and sending them to each other but we are basically burying issues in text. A better way to track where an event was left off and knowing who approved it had exceptions would be awesome.
  • A better copy of the email version. It simply has the text but does not show the full context of the email copy in the reservation tab.
  • Email notification to the services so they can respond to the states. And a link so they could respond by email.
  • A better way to update groups and contacts by import. This does not work well. Or needs a clear sample import file. (More sample import files with the header of the columns would help a ton.)
  • Report on inventory available on a certain day in a certain room.
  • Room notes to automatically print on their confirmations. We have different confirmation copies but manually add on detailed reminders for various rooms.
October 02, 2018

My Take on It

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Very user friendly and manageable—Client.
  • Love the reports. Automation is very helpful.
  • Ability to configure and specify spaces.
  • I like that for auditing purposes, changes are tracked❤️
  • Master calendar. It’s not so user friendly and very busy.
  • Better support.
  • When an email is sent from EMS, you are not able to see the attachments that were sent. You can only see that it had attachments.
October 02, 2018

EMS for simple users

Jennifer G. Birge | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • When used properly, EMS is a clean and concise communication tool. The options of how to manipulate the areas allow for efficient scheduling.
  • EMS offers a range of opportunities to streamline both your daily scheduling needs and communication with users.
  • I have developed a scheduling platform for my student workers. It took a lot to set this up. It would be wonderful if this option could be added as a software add-on.
  • Overall, I’m very happy with EMS software.
Venhuizen, Mark | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting... both manual and automated reports. The automated confirmation for event planning meetings has saved us a ton of time reaching out to clients needing to schedule event planning meeting.
  • Staff scheduling. Helps us determine the logistics of when to setup/when to tear down and how many staff are needed at setup times.
  • Centralized billing. Took a while for us to implement but keeping everything within the system helps us provide a friendlier customer exerpience when it comes to billing.
  • Legacy information is easy to access for annual events. Can pull up reservation information, setup maps, pricing, attached files, etc. It’s a one-stop shop.
  • I would love to see the web interface come back. Would be easier for administrative users to access the system if needed.
October 02, 2018

First-time User

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Resource management.
  • Conferencing booking.
  • Lack of intuitive reports.
  • Integrating with other applications such as Campus Labs.
  • Creating a Mac desktop. We have a lot of Mac users.
  • More robust Mobile application.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I think that EMS performs automated user management pretty well. There have been hiccups, but it is mostly because of inconsistent security role or data entry on our side of things
  • I believe that for end users, the EMS Web App is extremely user friendly, and the integration to the EMS desktop application for system admins is very seamless.
  • We are not completely up to date with the latest released updates, so I can't say that these are not fixed. Response time when creating a reservation on the desktop application is a bit over the top.
  • Again, this might have been resolved in a latest update, but I have found issues in creating automated reports, and getting them to work as intended. For example when creating a weekly automated report, the frequency seems to be a bit confusing on what you need to select.
Sarah Daggett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Academic scheduling in a shared system. I’ve struggled for years with our old system. Whenever I’d import academic events, unfailingly, some of them would be bounced out because Hospitality booked events in academic spaces even though they weren’t supposed to. Try as I might to educate on this, there would always be at least a few conflicts and they were hard to find, which opened the door for double booking issues. With EMS, when I load in academic events, any Hospitality events get bounced out - not the other way around! It’s a Godsend.
  • Flexibility around web user access. In our old system, it was quite the burden to create and maintain varying levels of access and security for spaces and types of events that people on campus could request. With the process template system, we find it very easy to limit or grant varying levels of access to different people and maintain that access as the university process evolves.
  • Creating and maintaining contacts and their associated departments (or “groups” as they are called in EMS). While it was a little onerous to get the HR Toolkit element installed for EMS, now that it’s working, the function is serves is invaluable. I absolutely LOVE how it associates people/everyday users with their home departments, then grants them template access based on that. It’s so slick and so easy.
  • Two words. Tech support. I don’t know if we on-boarded at a bad time or what, but the tech support that we’ve received has been abysmal. We’ve opened tickets and not had them answered for a whole week - 5 whole business days! When we finally did get a response, it was hardly apologetic. What’s worse, my IT guy would be contacted by someone, he would ask them to give him 5 minutes to get his conference phone set up, and then he’d wait and wait and wait for the tech support rep to get back to him and he’d never show! This happened 6 times. 6 times. Not ok. Our timeline for going live has been negatively affected by this lack of service.
  • Training. Our trainer was OK, but I find that he had a hard time articulating new concepts and making them make sense. I had to figure it out myself, then I could see what he was saying. I’m sure in his own head it made sense, because he had the context for his explanation. But for me coming into a new system, I had no context. I needed him to back up and explain things from a more foundational level first, then build on that.
  • Along with tech support and training, I would say we’ve lacked a general level of company care. Where is the rep calling to see how our implementation process is coming along? Where are the people offering to help us if we have any issues? We seem to be reaching out to a lot of folks and not getting any care in return.
October 01, 2018

EMS works for us!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to navigate/intuitive
  • User-friendly interface
  • Customizable reports
  • Lag time
  • Being able to change/update multiple details simultaneously
  • Simplification needed for some views
  • Being able to view last opened reservations even after sign out
  • Being able to “favorite” reservations, personalized calendar of “favorite” reservations
May Wilson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Allows for multiple bookings on one transaction. It does not take up a lot of my time to book a 7 room conference for one of my clients.
  • The confirmation report allows for communication between client and event planner. I am able to select the details that I want to hide versus the details I want to highlight.
  • The Wizard Tool allows for easy changes to multiple bookings. If I need to add details to multiple rooms on multiple days there is a tool for that.
  • I would like there to be a better function to change multiple details simultaneously.
  • At this time you are able to view last opened reservations only if you are continually signed in. I would like it to still remember despite signing out.
  • Allowing a reminder for an event kind of like Outlook and Gmail. I understand that there is a partnership between EMS and Outlook, but a reminder for EMS itself.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • EMS works well to book audio-visual equipment for meetings.
  • Booking and adding details can be done for dozens of meetings at once.
  • Reporting can be created and specialized to produce exactly the statistics you need.
  • Video conference reporting is awkward. When generating a report of video conferences that involve different meetings that involve different time zones for each location, EMS is not able to produce the video conferences in chronological order--the various time zones inevitably confuse the report, resulting in the need to print and manually sort the conferences. This has been my longest-running pet peeve with EMS.
Melinda Moers Harriman | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • EMS provides a comprehensive record of all spaces under request and approved for use.
  • It needs as a basic functionality a calendar view of reserved spaces that the entire user community can view and sort.
  • Self populating email function in the communication pages - those used regularly - similar to Gmail functionality.
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