TrustRadius Insights
Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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Product Details
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What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(1-25 of 69)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Helps me make lots of money by doing mortgages
Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.
This was used for our loan origination system (LOS). It was the center of the tech stack for our mortgage company. We used this for completing loan applications over the phone, as well as tracking and updating apps as needed.
May 25, 2022
Top Mortgage Origination Software
I use Encompass to originate residential mortgages. I come from a technical background, so I understand the product as a software solution as well as a tool for loan originators. Programmatically, this is the most accomplished product I have encountered so far, after using Calix Point and PC Lender. It follows standard windows programming language for the user interface much better than the other two products mentioned, and is enhancing advanced features and integration all the time.
May 23, 2022
No autosave makes Encompass dangerous
Score 1 out of 10
Vetted Review
Verified User
I have utilized Encompass in a loan processing capacity (on and off) for the last 12 years. The loan processing position requires intensive use of Encompass. Encompass, unfortunately, creates more problems than it addresses. Blend does not make things any easier. I have processed and closed as many as 40 loans per month on Encompass, and it was grueling.
September 20, 2018
Paperless
Score 8 out of 10
Vetted Review
Verified User
Encompass is used by our Mortgage Production group, and it allows us to transition leads to funded loans paperless.
August 09, 2018
Integrations and Customization are KEY!!!
Score 9 out of 10
Vetted Review
Verified User
We use Encompass for the entire mortgage department and all of our subgroups within. We get compliments from new Loan Officers all the time for having such a smooth and streamlined process! The reporting functionality is fantastic and I love that we can set our own rules and tasks.
February 19, 2018
Flexibility at a CO$T
Encompass is being used by the mortgage department and enables start to finish solutions from loan origination to delivery in to the secondary market.
February 16, 2018
Experience Encompass by Ellie Mae and prepare to be amazed!
Score 8 out of 10
Vetted Review
Verified User
Encompass360 is a fantastic LOS system that is used by all business units within our organization. It really makes production easier when all departments can reference their respective loan information all in one place.
February 15, 2018
What would you do without Ellie Mae?
Score 9 out of 10
Vetted Review
Verified User
I have used Encompass at the last two companies. I have seen it in different phases and pieces of development just from having different administers/packages. It changed my previous company 100% by allowing processing and sales to work from the same system and see live updates. It has transformed into a VERY useful software. It has given the ability to have most of the processes standardizes, and still allows the mortgage company to add some personal touch stock letters too. The e-signing process is streamlined, so the borrowers have fewer problems with the e-signing. This gives some additional leverage by allowing us to keep up with the busy computer savvy person too.
February 15, 2018
The All Encompass(ing) Review
Score 9 out of 10
Vetted Review
Verified User
We use Encompass to originate, process and underwrite different types of mortgage loans. A majority of our organization utilizes Encompass in one way or another. It has helped us streamline our process from beginning to end and eliminate some errors that can happen when dealing with paper files.
January 25, 2018
Popular Choice for lenders
Score 10 out of 10
Vetted Review
Verified User
Ellie Mae Encompass has allowed us to ensure our loans are compliant and has streamlined the way to originate and close mortgages. We have been able to close loans with ease and monitor compliance through the entire transaction. The software is suited to all borrowers whether they are tech savvy or not. We can also originate loans in market areas where we have no physical presence with ease. It's also going to save me a tremendous amount of time by being able to do transactions paperless.
December 21, 2017
Encompass from Ellie Mae: The only LOS product.
Score 10 out of 10
Vetted Review
Verified User
This is being used by virtually all business units in my organization to facilitate the loan process from inception through closing.
December 20, 2017
Encompass is great!!!
We use Encompass from application to purchasing like most companies. It is an outstanding LOS that has taken the market by storm and just continues to improve. the only drawback is their pricing engine EPPS, it is not the greatest, it is very basic and does not give you the options and functions that are really needed and necessary when pricing a mortgage loan for an accurate rate.
December 19, 2017
Encompass is the right tool to grow your business
We use Encompass from Ellie Mae for all of our residential mortgage lending. We lend in 38 states currently, and are merging with another bank that uses Encompass as well. We hope that the use of Encompass will allow for a seamless transition of mortgage operations during the merger. I have been working closely with the merger team to ensure that the services that we are utilizing will meet the needs of the borrowers and the needs of the direct users, the loan officers, to minimize effort and eliminate duplication. I look forward to telling you about our successes in 6 months time.
November 30, 2017
One Person’s Opinion
Encompass is our LOS system that this company has been using for the last 3 years. We currently utilize it from the beginning application stage through post-purchase / trailing documents.
November 30, 2017
Encompass is a great mortgage tool
Score 10 out of 10
Vetted Review
Verified User
Our company switched over to Encompass 2 years ago and it was the best decision we ever made. The software is easy to work with and incredibly user-friendly. It helps us more efficiently process loans and has significantly increased our productivity. Not only does the system itself provide useful tools but the support that goes along with the software makes any questions that do arise easy to answer.
Ellie Mae has provided me with numerous learning opportunities to become better at my job and continues to support that learning on a consistent basis. Not only do the programs the house make doing my job easier, but they also help my company be more efficient and enables us to help more people achieve their dream of homeownership.
Ellie Mae has provided me with numerous learning opportunities to become better at my job and continues to support that learning on a consistent basis. Not only do the programs the house make doing my job easier, but they also help my company be more efficient and enables us to help more people achieve their dream of homeownership.
October 17, 2017
Great LOS at a great price and great features
Score 10 out of 10
Vetted Review
Verified User
We first started with Ellie Mae in 2004 with Contour and transitioned to Encompass. We are a small community bank with 25 users. We use a lot of the features/add-ons of Encompass for origination, closing, website, LO Connect, mortgage returns, Ellie Mae Pricing Engine and Mavent Compliance Service. The system is easy to use and between Mavent and the Business Rules, it keeps us compliant not just for TRID but also for HMDA and ensures a complete application to get loans to closing in 22-25 days or less. The electronic document management is awesome and the feature that allows you to directly print to the e-folder is a real timesaver. We have streamlined our processing for almost every service to one-click ordering which has allowed processors to handle larger volumes. I would highly recommend Encompass to any bank, mortgage company or mortgage broker. It is well worth the cost.
August 23, 2017
Mortgage Broker's Review
Loan Origination Software for an Arizona Licensed Mortgage Broker. Marketing prospective clients, Opening prospective loan file, Importing Credit Report and Liabilities for qualifying, Originating loan application, Sending the loan application for electronic signatures, Receiving signed electronic loan application back, Processing loan application. Clients upload their documents directly into Encompass 360 and get updates throughout the loan process.
August 16, 2017
Encompass is the Best LOS
Score 10 out of 10
Vetted Review
Verified User
We use Encompass as our Loan Origination System and System of Record for compliance reporting. We are almost all in, as in we use the Complaince Service and Ellie Mae Docs. The only core service we don't use is EPPS.
August 16, 2017
KEEP IT SIMPLE AND USE ENCOMPASS!
Score 10 out of 10
Vetted Review
Verified User
We use Encompass to originate all of our retail mortgage loans, process them, draw docs and fund.
August 11, 2017
Excellent Encompass Experience
We now utilize Encompass as our LOS and we are working towards it being our end-to-end system.
July 21, 2017
Encompass
Score 10 out of 10
Vetted Review
Verified User
Encompass is used for all Origination and post closing as well as their docs solution
May 19, 2017
A perspective from a former Admin
Score 9 out of 10
Vetted Review
Verified User
We use Encompass for all aspects of the origination process, from taking a loan app, to underwriting, to post closing. It integrates with hundreds of vendors so that our users never have to leave the LOS. It allows a fair amount of automation and they are working every day to automate more functions. It allowed us to customize our workflows for our various channels of business as well.
May 16, 2017
Ellie Mae Has Few Competitors
Score 7 out of 10
Vetted Review
Verified User
We use Encompass from prospects to post-closing and everything in between. It allows for the seamless integration of many services throughout the mortgage industry.
April 10, 2017
Encompass delivers!
Score 10 out of 10
Vetted Review
Verified User
We currently use Encompass for our whole organization, except for our reverse business. It allows us to originate compliant loans.