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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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Product Details
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- Tech Details
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(1-25 of 69)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Helps me make lots of money by doing mortgages
- Loan Origination to Closing
- Customizable data points
- Quick Data Gathering
- Secure Documentation Holding
- Server Issues making it inoperable too often
- Companies input too many data points or overuse
- New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS
- Tracking mortgage applications
- Being source of truth during all stages of the mortgage process
- Allowing Administrators to customize views and forms to fit the needs of the business
- Cloud offering is lacking, so we never implemented it and stuck to the desktop (clunky) version
- Integrations with Salesforce and other systems are a burden
- No true mobile offering for LO's on the go
May 25, 2022
Top Mortgage Origination Software
- Document management
- Integration with web and mobile app
- Integration with 3rd party service providers such as credit reporting, pricing engine, CRM
- Ability to have multiple loans open at the same time
- Multiple screens open at the same time
- Loan scenario comparison & borrower options presentation
- Low ability to check options without saving, as the file is being worked on
May 23, 2022
No autosave makes Encompass dangerous
Score 1 out of 10
Vetted Review
Verified User
- Nothing [in my opinion]
- No auto save. [In my experience] Encompass has extreme issues with printing docs, and crashes.
- I have been processing loans for over 38 years and Encompass is in serious need of AutoSave. I [feel] it is a dangerous system when Encompass vanishes without any ability to save hours of work. You then start all over. I left my last company over Encompass, and I will only work for lenders who do not utilize Encompass as their LOS.
- The entire system needs to be overhauled and updated. Blend is of no help.
September 20, 2018
Paperless
Score 8 out of 10
Vetted Review
Verified User
- We are able to create custom screens to tailor to individual personas; this keeps staff from needing to go to additional pages.
- We are looking at Consumer Connect; it isn't quite where we need it yet, but it is close.
- Consumer Connect needs detailed fees. These fees need to be dynamic based on user entries such as property type, property state, occupancy, etc.
- Releases seem to have a few unseen hiccups until clients start using it. Some of those have been basic functions.
- Items on the roadmap keep getting pushed, in some cases over 18 months.
August 09, 2018
Integrations and Customization are KEY!!!
Score 9 out of 10
Vetted Review
Verified User
- staying on top of industry and regulatory processes and requirements
- Keeping updates on the investor data and pushing that information out to the documents
- integrating with external software providers- while I wish there were more on the list, the integration process is incredibly easy.
- FHA ebinder uploads
- using API in a standard format
- some of the help desk personnel seem to need additional training.
- I would be more inclined to attend the conferences if they weren't always in Las Vegas
February 19, 2018
Flexibility at a CO$T
- Encompass is very user friendly
- It’s a flexible LOS that can be set up to fit your business process and operation.
- There are a lot of helpful educational videos to get users started.
- Encompass is a powerful tool that is flexible and can be set up to meet your business needs. However, a guide of best practices in designing a workflow process would be a huge resource.
- A feature that would be helpful is the ability to easily create pop up boxes that could allow users to identify errors in data being entered in to fields and direct them to a solution to easily correct the error.
February 16, 2018
Experience Encompass by Ellie Mae and prepare to be amazed!
Score 8 out of 10
Vetted Review
Verified User
- Third-party integration and automation. Forward-thinking technology is an integral piece to staying competitive within the mortgage industry. The ability to call upon multiple third party services within the LOS makes production more efficient.
- Tolerance cure tracking could be improved upon. It would be a great benefit if we could report on the types of fees that are being cured. A screen or tool such as this would serve as a dual purpose, identifying training needs and determining the exact cost of cures.
February 15, 2018
What would you do without Ellie Mae?
Score 9 out of 10
Vetted Review
Verified User
- Companies have the ability to customize some of the processes and documents it needs to meet their company standards/ principles too.
- Knowledge and updates are easy to access.
- Offering more free webinars
- Easier for the borrower to decline e-disclosures if anything has changed since they were sent or automatic directions sent to the borrower during the e-consent stage explaining more of what the web center is for them.
February 15, 2018
The All Encompass(ing) Review
Score 9 out of 10
Vetted Review
Verified User
- Streamline. Encompass helps us set up templates and pages/forms for different types of mortgages. Thus making it easier on our staff because they can choose the specific template to the loan product they are working with.
- Automation. Ellie Mae works hard to automate or utilize custom calculations whenever possible, which is wonderful, and can eliminate human error in some cases.
- Sometimes getting documents corrected or updated can be a lengthy and arduous process.
- Currently the alerts that fire in the system are all red, I think it would be beneficial to color code them so that the alerts that need to be handled right away stand out to users.
January 25, 2018
Popular Choice for lenders
Score 10 out of 10
Vetted Review
Verified User
- The Web Center allows us to compete in our market and also allows us to continue to originate loans in markets where we don't have a physical originator.
- The software is easy to use so it allows us to train staff very quickly so they can start producing mortgages.
- I appreciate receiving information on upcoming updates well before they take place so that I can review the updates and inform the staff of changes they need to be aware of.
- I would like to see more practical training maybe similar to the video introductory training on practical applications. I am a small lender so administering the software can prove to be very difficult at times.
- I would like to see practical training on issues like "going paperless" and how exactly to set that up. It would be helpful to have that type of training in the form of a video.
- I would like to have control of adding the closing documents myself rather than having to request them.
- The software loads very slowly.
December 21, 2017
Encompass from Ellie Mae: The only LOS product.
Score 10 out of 10
Vetted Review
Verified User
- Encompass from Ellie Mae is on top of compliance changes.
- Ellie Mae provides great support for vendor integration.
- Ellie Mae allows for extensive customization via their SDK/API
- The smart client is kind of a dated model for app dev but Ellie Mae is transitioning to web
- No mobile app
- Smartclient is slow
December 20, 2017
Encompass is great!!!
- Their system keeps improving every time you turn around and it handles the cradle to the grave of mortgages exceptionally with ease.
- Their EPPS pricing engine is in desperate need on improvement. at this time, it prices on the assumption that the loan is approved/eligible. we all know that is extremely inaccurate. there are several ways the EPPS pricing engine needs to improve. I am sorely disappointed in it.
December 19, 2017
Encompass is the right tool to grow your business
- The online app works well
- The integration with CBC Innovus and the automated underwriting is seamless
- The dashboard lets me see everything that is important to me
- My edited pipeline views are perfect for me and my team
- I want the HMDA data added to the online application
- I sometimes get booted off the system
- I would like the time stamp to always be the local time, instead of the server time zone
November 30, 2017
One Person’s Opinion
- The robustness of the platform and the ability to customize the file flow to match an organization's particular structure is hands down the best I have ever used or seen.
- Without a strong Encompass admin, the setup and day to day support for your end users can become very daunting. But with the right people in place, there is almost nothing you can't get done.
- The support for construction loans and HELOC is lacking, though there are a few third-party companies (TPC) out there that do provide some options for plugins.
November 30, 2017
Encompass is a great mortgage tool
Score 10 out of 10
Vetted Review
Verified User
- Loan compliance is easy with the use of Mavent through Encompass
- Doc Solutions in Encompass is a great way to stay in compliance with all state regulations
- Navigation is very easy and intuitively obvious to the user
- It can be easy to over customize Encompass because of its flexibility
October 17, 2017
Great LOS at a great price and great features
Score 10 out of 10
Vetted Review
Verified User
- Most of our loan officers work remotely and between Encompass and LO Connect, loan officers have status and information wherever and whenever they need it. Loan Officer Connect is a great sales tool.
- Mavent Compliance Software - this has helped our bank stay compliant. If an issue comes up, the Mavent report is easy to read and figure out the error so it can be fixed quickly.
- Integration between services - The transfer of data is flawless from credit report orders to automated underwriting to the pricing engine for the loan officers and ordering fraud reports, appraisals, flood certs, VOEs, VODs and titles for the processors.
- The ability to text the borrowers from within Encompass. Today's borrowers respond much more quickly to a text message than an email. If that feature was integrated into Encompass it would be a real timesaver.
- From an admin perspective, it would be nice if it were easier to set up new users. There are a lot steps to go through to make sure new users have access to what they need. Between the persona and the position assigned there seems to be some redundancy in the set up of users.
August 23, 2017
Mortgage Broker's Review
- The closest to all in one loan origination software on the market
- Mortgage Broker LOS edition includes website with live mortgage rates
- Always has updated state and federal disclosures
- Great database for online do it yourself help
- No live phone support
- Catered for Banks, Savings & Loan, Mortgage Bankers
- You have to pay an hourly fee to get help setting up if you are a first time user with no previous Encompass 360 experience
August 16, 2017
Encompass is the Best LOS
Score 10 out of 10
Vetted Review
Verified User
- Document updates and Management is very reliable.
- Interpretation of compliance rules leans conservative. This protects both Ellie Mae and us.
- Strong community of other admins.
- The new release schedule is causing more problems than it solved.
- Easier access to information about changes to the system.
August 16, 2017
KEEP IT SIMPLE AND USE ENCOMPASS!
Score 10 out of 10
Vetted Review
Verified User
- Compliant: We did not worry too much the last few years knowing Ellie Mae will be prepared to tackle any of the issues with Dodd Frank, RESPA-TILA and CFPB.
- Innovative: They are always ahead of the competition with new services and products.
- Quick: Taking an application should not take long and Encompass does that whether it's online or on the software.
- Pricing engine is one thing they can improve.
August 11, 2017
Excellent Encompass Experience
- Best integration with Optimal Blue PPE.
- Ability to customize business rules for different personas.
- Integrated with more softwares than any other LOS.
- Consumer interface still lacking.
- Cost of some integrations is excessive.
July 21, 2017
Encompass
Score 10 out of 10
Vetted Review
Verified User
- The do a great job of keeping up with regulatory changes.
- They are always on top of new technological trends
- Any time you speak to any of their employees they are helpful and pleasant to work with. They a great group! They have always been great at following up on issues we have.
- Their technical support could use some improvement. The resource center is clumsy to work with for finding answers to higher end functionality issues
- Their custom forms editor needs updating
May 19, 2017
A perspective from a former Admin
Score 9 out of 10
Vetted Review
Verified User
- Easily self managed. A single user can administer the software.
- Mavent Compliance engine provides integrated assurance that files remain in compliance.
- Ability to customize workflows based on channel.
- Ability to customize input forms to match your business needs. You can completely customize your users experience with input forms.
- Customer support has improved but could still stand a little improvement.
- Updates to print forms lag behind edisclosed version.
- Direct access to database.
May 16, 2017
Ellie Mae Has Few Competitors
Score 7 out of 10
Vetted Review
Verified User
- Product and service integration - Creating a framework for vendors to integrate their services into.
- Stability and performance - The system can be laggy, especially west of Chicago.
April 10, 2017
Encompass delivers!
Score 10 out of 10
Vetted Review
Verified User
- Start to finish solution
- Allows us to automate and simplify the process for our users
- Piece of mind that our loans are originated compliantly
- More customization for integrated services
- Reporting and data analytics need to be greatly improved
- Lack of support for many types of loans, such as 0% interest rate and reverse