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Epic offers a wide range of features that cater to various needs in the healthcare industry. Users have found value in utilizing …
Overview
What is Epic?
Epic offers a suite of medical practice management and EHR software.
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Popular Features
- Coding (5)9.494%
- Patient billing (5)9.494%
- Rule-based scheduling (5)9.494%
- Calendar interface (5)8.383%
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What is Epic?
Epic Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Epic offers a suite of medical practice management and EHR software.
Reviewers rate Workflow automation highest, with a score of 9.9.
The most common users of Epic are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Epic offers a wide range of features that cater to various needs in the healthcare industry. Users have found value in utilizing shortcuts, reporting capabilities, alerts, syncing, and tracking functionalities. Training is necessary to fully utilize all these features, but users have expressed that it's worth the effort. The smart phrases feature has become a favorite among users as it allows for efficient charting of patient information, saving time and improving documentation accuracy.
One key use case of Epic is its utilization by remote medical scribes who assist in documenting patient information during doctor-patient conversations. This significantly reduces the doctors' documentation workload, allowing them to focus more on providing quality care to patients. Additionally, Epic is widely used across entire healthcare organizations for recording patient information, secure messaging, accessing information from other hospital systems, writing orders, and ordering medications. Users also rely on Epic to search for instructional videos and access lab results, imaging, and cardiology test results.
Furthermore, many healthcare facilities have implemented Epic as a replacement for their legacy systems. This transition has improved the efficiency of patient information exchange, ordering processes, receiving lab results, and interdisciplinary communication. From a billing standpoint, Epic addresses efficiency in receiving payment from payers and processing claims. With multiple modules deployed since 1999 and being the standard EMR across all locations and departments, Epic has become an integral part of healthcare operations.
While some users consider Epic to be a lifesaving tool due to its comprehensive offerings, others have experienced frustration with navigating the software. Nonetheless, some users have opted for medical scribes for data entry purposes to allow medical professionals to focus more on direct patient care. Overall, Epic has become an essential software solution in the healthcare industry with its multitude of functionalities aimed at improving workflow efficiency and patient care.
Consistently stays up to date with technology: Multiple users have praised Epic for its commitment to staying up to date with technology. They have mentioned that the software consistently incorporates advances in features, which contributes to its overall effectiveness and efficiency.
Intuitive and well-designed user interface: Reviewers have consistently highlighted the intuitive and well-designed user interface of Epic. They appreciate the thought put into the design and function of the software, making it user-friendly and easy to navigate.
Seamless workflow and time-saving features: Many users have expressed their satisfaction with Epic's ability to seamlessly access required patient information from old health records while creating notes in the EHR for the current visit. This feature not only saves time but also enhances workflow efficiency for healthcare professionals. Additionally, reviewers appreciate other time-saving features such as easily creating dot phrases in notes, prepopulated note templates, electronic transmission of medication orders, integration with MyChart, interdisciplinary communication capabilities, and easy sharing of information between different locations within Epic.
Difficult Navigation: Users have found Epic to be challenging to navigate, particularly for beginners, due to the abundance of features. Some reviewers have mentioned that learning the basics before using the advanced tools is recommended to avoid confusion.
Performance Issues: Several users have experienced slow functionality and system performance issues with Epic. This is mainly attributed to its heavy nature, requiring high-end system configurations. The software's performance can be affected by these requirements, causing frustration for some users.
Support Functionality Needs Improvement: While Epic offers support functionality, there are areas that could be enhanced. Some users have found it tricky to reach out to support through Skype due to unclear instructions. Reviewers also suggested that introducing chat support could improve the overall support experience provided by Epic.
Users of Epic have made several recommendations based on their experience with the EHR system. The three most common recommendations are:
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Spend time exploring and taking classes: Many users suggest investing time in exploring the Epic system and taking advantage of the available classes. This helps users gain a better understanding of the software and enhances their ability to use it effectively.
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Compare with prior software: Users recommend comparing Epic with any previous EHR systems used. This allows for a comprehensive understanding of the pros and cons of Epic, helping users make informed decisions about its adoption.
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Get proper training based on role: It is recommended that users receive appropriate training based on their specific roles in the healthcare setting. This ensures that users can make the most out of Epic's features and functionalities that are relevant to their responsibilities.
Overall, users advise being patient and open-minded when using Epic, as it may take some time to fully grasp its flow and organization. However, once understood, Epic is considered an excellent software that helps prevent errors and improves overall efficiency in healthcare businesses.
Attribute Ratings
Reviews
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August 03, 2022
I'm in love with Epic!
Score 10 out of 10
Vetted Review
Verified User
- Accessing required patient info from old health records while creating note in the EHR for current visit.
- Users can easily create and pull dot phrases in the notes which comes handy while working on the note.
- High security measures to take care of protected health information and HIPAA compliance.
- It's a heavy software that requires high-end system configuration for smooth functionality. Because of this reason, it can make your system slow.
- Users get disconnected and need to re-login from beginning with slightest internet fluctuation.
- There is a room for improvement in the Support functionality. It's little tricky to reach out to them through Skype due to lack of clear instructions. Introduction of chat support can be considered.
September 28, 2020
Epic is oK
- Good info on pharmaceutical choices.
- Consistency between screens.
- Ability to share between locations is a plus.
- Difficult to find what you need.
- Almost impossible to correct mistakes.
- Multiple screens must be navigated to get to what you want.
September 24, 2020
The Best, Easiest Healthcare Platform!
- There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
- Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
- Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
- It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
- It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
- It is difficult to delete erroneously created encounters or patient visits.
- Most of my patients are outpatient, and it is difficult to find how to create a work excuse or any other letter on a hospital template.
- It is difficult to find patient information to print regarding their illnesses - such as dementia, healthy eating, weight loss. For those, I go to UpToDate.
September 21, 2020
Epic lives up to its name!!
- Updated technology. Epic consistently stays up to date and advances their technology and features.
- Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
- Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.
- Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.
September 14, 2020
Epic - The Leader in Electronic Health Systems
- Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
- Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
- Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
- Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
- Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
December 25, 2019
Epic's experience in pediatrics
- Consistent upgrade cadence.
- Breadth of capabilities.
- Support cases can be slow to resolve issues.
- Dedicated support staff turnover every year.