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Epicor Kinetic

Epicor Kinetic
Formerly Epicor ERP

Overview

What is Epicor Kinetic?

Epicor Kinetic (the name of the former Epicor ERP) presents a wide feature breadth, customizability, and scalability, typical product-centric cloud ERP offerings. It is meant as a single, end-to-end software solution for businesses, and is available on-premise, hosted, or in…

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Recent Reviews

TrustRadius Insights

Epicor ERP is a versatile software that offers comprehensive toolsets and customization options to streamline the entire manufacturing …
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Epicor by Bob

10 out of 10
December 02, 2021
Incentivized
Epicor is used across all departments except R&D and outside sales.

Epicor streamlines all activity and helps communicate between …
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Epicor for ERP only

3 out of 10
February 13, 2020
Incentivized
Epicor is being used as an ERP solution to manage and handle incoming and outgoing orders of machinery, parts, and production. It is …
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Epicor Cheerleader

10 out of 10
October 17, 2018
Incentivized
Currently use Epicor ERP in all of our manufacturing, customer service, finance and engineering departments, some sales also included. Our …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 66 features
  • Cost of goods sold (38)
    8.9
    89%
  • Order entry (39)
    8.0
    80%
  • Dashboards (36)
    7.9
    79%
  • Role-based user permissions (37)
    7.0
    70%
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Pricing

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Unavailable

What is Epicor Kinetic?

Epicor Kinetic (the name of the former Epicor ERP) presents a wide feature breadth, customizability, and scalability, typical product-centric cloud ERP offerings. It is meant as a single, end-to-end software solution for businesses, and is available on-premise, hosted, or in the cloud as a software…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Epicor Collaborate - Software Demo | ERP | Epicor Kinetic

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.4
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

6
Avg 7.3

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.5
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.0

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.1
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

9.9
Avg 7.9

Order Management

The ability to process orders, and track them from quote to cash.

8.7
Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

8.8
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

9.2
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

7.6
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

7.8
Avg 7.6

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

8.2
Avg 7.0

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

7.9
Avg 6.5

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

7.3
Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

8.1
Avg 7.5

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

9.4
Avg 7.2

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

7.6
Avg 7.3
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Product Details

What is Epicor Kinetic?

Epicor Kinetic (the name of the former Epicor ERP) presents a wide feature breadth, customizability, and scalability, typical product-centric cloud ERP offerings. It is meant as a single, end-to-end software solution for businesses, and is available on-premise, hosted, or in the cloud as a software as a service (SaaS) solution.

Epicor Kinetic software offers a modular approach with robust capabilities focused on reducing costs, streamlining processes, and improving customer responsiveness across the enterprise. Given its modularity and customizability, Epicor Kinetic is able to solve a wide variety of business problems and needs.

Kinetic Modules

  • Epicor Asset Management - Users can record, track, and depreciate fixed assets with Asset Management, an integral module of Kinetic. It provides a register of all fixed assets used in the organization.
  • Kinetic Supply Chain Management (SCM) - For manufacturers, from sourcing raw materials to delivering finished products, it offers the visibility to transform the manufacturing supply chain into a results-driven value chain. SCM is a full suite of enterprise application capabilities.
  • Kinetic Planning and Scheduling - The Kinetic MRP module provides manufacturers and distributors with forecasting and master production scheduling (MPS) capabilities.
  • Kinetic Sales Management - Generates and tracks customer or prospect requests for quotation (RFQs)—from the time of receipt until an order is placed. Users can create estimates and get quotes out more quickly, with pricing.
  • Kinetic Customer Relationship Management(CRM) - Provides the information and oversight to deliver the best possible customer experience at every touchpoint. Connecting employees, departments, and supply chain partners with Kinetic capabilities.
  • Kinetic Project Management - Financial solution for project-based manufacturing.
  • Kinetic Product Management - Product Management serves as the central hub for processes, product data and history. It provides collaboration and data exchange among enterprise users who interact with these products, like product managers, engineers, salespeople, buyers, and quality assurance representatives. It controls the process to ensure the right product is built using the right bill of material, routing, and specifications.
  • Kinetic Global Business Management - For managing global manufacturing operations and multiple sites with centralization and visibility.

Epicor Kinetic Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Epicor ERP is a versatile software that offers comprehensive toolsets and customization options to streamline the entire manufacturing process. Users have praised its ability to enhance data transparency and promote efficient workflows, allowing them to sell, engineer, and manufacture without the need for unique IDs. With its integration capabilities and master scheduling feature, Epicor ERP has proven beneficial for various departments such as order entry, sales, IT, finance, purchasing, and engineering. Customers have reported improved visibility between departments and increased collaboration within their organizations through this centralized database. The software's wide range of applications includes sales, accounting, production scheduling, supply chain management, and human capital management. By replacing multiple databases and streamlining processes, Epicor ERP has successfully reduced overhead costs while increasing productivity. Users have also highlighted its real-time data integration and user-friendly features, which enable efficient decision-making across different facets of the business. Additionally, it has been implemented in multi-site setups to combine manufacturing sites and sales offices across different locations. Overall, Epicor ERP addresses issues related to multiple databases and inefficient data management, providing a comprehensive solution that supports growth and enhances operations in various industries.

Highly Customizable: Users have praised Epicor ERP for its high level of customization, with many stating that it allows them to tailor the software to meet their specific business needs. This flexibility eliminates the need for extensive customization or reliance on Epicor for software changes.

Valuable Data Export Feature: The ability to export data to an Excel spreadsheet is seen as a valuable feature by users, allowing them to easily manipulate and analyze the data in Excel. This feature is highly beneficial for in-depth analysis and reporting purposes.

Useful Dashboards: Users find the dashboards in Epicor ERP to be highly useful and easily updatable. This streamlined interface enhances productivity and efficiency by providing quick access to important information and facilitating real-time decision-making.

Support Team: Unhelpful and Slow to Respond Many users have expressed dissatisfaction with the support team, stating that they have encountered issues with unhelpful support, slow response times, and a lack of understanding of the manufacturing process and the system. Some users have found it frustrating to receive canned responses from support and have struggled with upgrading due to lack of assistance. User Interface: Confusing and Inconsistent The user interface has been a source of frustration for many users, as they find it confusing and inconsistent. Users have mentioned difficulties in performing tasks due to the unclear layout and design. Some reviewers have also noted that certain functions within the software have different names but perform the same tasks, causing confusion. Navigation: Too Many Tabs and Non-Straightforward Links Several users have reported difficulties with navigation within the software. They feel overwhelmed by too many tabs and non-straightforward links, making it challenging to find specific features or information. This issue has led to frustration among users who desire a more streamlined navigation experience.

Users frequently recommend the following approaches when using the software:

  • Request structured and pointed demonstrations and speak to references who have used the most current version of the software. This helps in assessing the software's capabilities and suitability for specific needs.

  • Consider the flexibility of choosing between dedicated/single tenancy and multi-tenancy. Having the option to select the most suitable deployment model has proven valuable for different organizations with varying requirements.

  • Prioritize data standards and people readiness before starting discovery sessions. Taking this step ensures that data is standardized and users are adequately prepared, leading to a smoother implementation process and successful outcomes.

  • Maximize adoption from a wide user base to fully leverage the application's potential in achieving success.

These recommendations are based on feedback from users, which highlight these approaches as valuable when working with the software.

Attribute Ratings

Reviews

(26-39 of 39)
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Don Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Epicor ERP to run all aspects of our business including finance, shipping, receiving, purchasing, AP, AR, and production.
  • Reporting on time and material
  • Tracking job activity
  • Handling hundreds of purchase orders daily
  • I would like to see more mobile presence
Epicor ERP is more suited for companies that wish to centralize all data and aspects of their business. I don't think its as suited for just the use of one module.
Josh Foote | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Epicor is used for all of our finances and accounting purposes. As well as job management and tracking. It allows us to track time on our jobs and create purchase orders, shippers, and invoices. Company-wide it is used to log in and record what employees are doing during the day. I have found that Epicor is very useful and has helped us manage our shop very well. It still has work to be done to improve. I am trying to utilize the scheduling function but for a tool and die shop it is tricky to get everything to work because each job we do can be different from every other job. But I am very happy with Epicor ERP.
  • Allows us to create purchase orders and track them for each job so we can see our costs as we go.
  • We can create "dashboards" that can pull out specific details we want to see such as: due dates, current cost to profit, employee hours, etc.
  • We can track how our suppliers are doing and see if we need to find new ones or focus on those that do perform the best.
  • Epicor can fulfil your accounting needs.
  • Scheduling is very complicated. There are so many things that have to be just right in order for it to work.
  • Receiving invoices works most of the time but can be very tricky.
  • Some actions are permanent like closing job so when accidents happen it can complicate processes.
Epicor ERP is well suited for businesses that purchase components from a lot of different places so there can be traceability. As well as tracking hours to see how your business is doing. I have found that Epicor is perhaps more geared toward companies that create mass quantities of the same part which I do not do at a tool and die shop which maybe doesn't quite need all the functions that Epicor has to offer.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used across the whole organization. It handles order entry, purchasing, inventory management, accounting, and production work orders and travelers. We use third party systems for quoting and more detailed production job tracking.
  • Accounting reporting and AP/AR/GL entry are easy and accurate.
  • Planning Workbench for job creation is a useful tool as it automatically alerts a planner of new orders and change orders.
  • Purchasing Suggestions based on time phased demand and user-defined minimums, planning fences, and lead times make sure buyers are placing orders on time for the right quantity.
  • Would like to see better "shortage reporting" for jobs that the kitting process has been started. No easy way to view this or when the "short" parts are coming in on one report. Have to lookup each job and part not issued.
  • Make it easier to customize your own reports instead of using Crystal reports.
  • Capacity Planning is a little cumbersome and difficult to setup properly across multiple resources.
I think it is well suited to a mid-tier manufacturing or distribution company. If running a large scale manufacturing operation (500+ employees) with multiple process/equipment, it may be tougher to scale. Otherwise, I think it handles most business processes well--sales, purchasing, accounting, inventory, quality, and production.
March 01, 2017

Epicor for novices.

Score 1 out of 10
Vetted Review
Verified User
Incentivized
Epicor Cloud ERP is being used to manage inventory and our daily financial bookkeeping and decision making. It helps the operations manager keep track of inventory coming in and knowing what jobs have been completed for each of our customers.
  • Upload reports into different files (PDF, Excel, etc.)
  • Accounting: I can't reverse an AP invoice.
  • Sometimes the system will freeze when I first enter an invoice or cash receipt.
It is well suited for inventory management. Less appropriate as actual accounting software. I prefer QuickBooks over this.
Richard Bird | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Epicor ERP (9.05 & 10.0) has been used by my current employer across the organization since 2013. My previous employer used Epicor Vantage 8.03 and now Epicor ERP 9.05, starting in 2008. Epicor ERP serves as the primary software package used to run and manage the organization, Quote to Cash. Epicor ERP is modularized software solution available on premise or hosted, which uses MS SQL, IIS and C#. Modules I have used include, Quote Mgmt, Sales Mgmt, Case Mgmt, Field Service, Product Configurator, Equip Maintenance, Production Mgmt, Job Mgmt, Advanced Scheduling, ECO/Engineering Mgmt, MRP, Data Collection (MES/Handheld), Quality Assurance, Project Mgmt, Asset Mgmt, Inventory Mgmt, Shipping/Receiving, Purchase Mgmt, Financial Mgmt, Multi Site, Multi Company, Multi Currency, etc.
  • Business Process Management - Every company needs to customize their ERP software, but that comes with many risks, including getting 'version locked' and not being able to take advantage of newer versions. Epicor BPMs make changing how the system behaves easy for admins while removing this risk. BPMs provide Pre and Post Directives around most Methods in most Objects. There are also Data directives that trigger on data updates.
  • BAQ Query Builder - With Epicor there is no need to manually write queries, BAQs make this easy, leveraging most of the MS SQL/T-SQL features and function (including sub queries). The Query Builder interface makes building complex queries quite easy. While a novice at SQL query writing, I have been able to build many complex BAQs with the Query Builder, many times not knowing where to start. The BAQs can then be used in many different ways in the software, including Dashboards, Searches, etc.
  • Dashboards - With BAQs in hand the data can be published to dashboards you build to display the data in many different ways in grids or graphs. The dashboards can even be configured in a drill down fashion by using the row selection in one grid to filter the data in another grid. Field criteria input fields can also be set up to filter the data. Dashboards can even be set up to be updatable so data can be updated directly.
  • Third Party integrations - Since Epicor is built on IIS as a service architecture, it can be called and used by other APIs and third party software. The list is long but some of my favorites include, Service Connect, DMT (Data Management Tool), Magneto, etc.
  • Bugs - Epicor has a history of releasing versions with more bugs than most are used to. Since I first started working with Epicor software this has improved dramatically and now Epicor releases patches every two weeks or so, much like Windows updates, which usually can be applied with minimal impact. This new model has really helped to address bugs much quicker.
  • Performance - While old AS400 systems set the bar for performance, nothing else can really compete, and that goes the same for Epicor. Depending on how your environment is set up and configured performance results can vary dramatically. With Epicor ERP 10, most of the business logic layer bottlenecks have been eliminated and most performance issues seem to come down to the SQL server performance (more RAM the better) and poor query design.
  • Complexity vs. Function - I would say that Epicor does a good job of adjusting the product to customer requests, however having a broad functionality tends to introduce complexities that can be mind melting to configure properly to match business needs. Though most of the time it can be done, just takes careful critical thought and problem solving.
In my experience, I have found that Epicor ERP has been well suited for almost every business scenario I have encountered. However, if speed is what you want, Epicor (nor most modern ERPs) is not for you. In most cases the challenge is understanding exactly what the business needs, and often what the business needs and thinks it needs are not the same. I would encourage businesses to give the software design a real try before trying to modify it. Just because you can modify with BPMs and customization, doesn't mean you should. In many cases business users were surprised by the improvements when they let go of 'way we've always done it' and really gave it a try.
Chris Wineinger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Epicor ERP solved an issue with visibility between departments. We are using it from design to shipping and billing and everything in between. As Epicor progresses in its advancement of the software, we can see the future capabilities and like where they are going. The company is gearing up for an update to Epicor's latest version which will add more flexibility and productivity increases.
  • Custom engineering and manufacturing are supported extremely well because of the engineered to order system coupled with the "part on the fly" capability.
  • The data can be easily exported to an Excel spreadsheet, if necessary, and manipulated there for analysis. Updatable dashboards allow data to be viewed/changed/entered using a grid type of layout so multiple records can all be seen at one time.
  • Toolsets that allow us to customize the software as little or as much as we like to meet our business needs.
  • Maintenance costs are higher than they should be.
  • The switch to SSRS reporting was difficult to say the least. Abandoning Crystal reporting after 10 years is hard to get over.
  • Support is a hit or miss. Financial support is good while technical support some times (not always) can take days or longer to resolve an issue.

Before a company begins the selection process for ANY new ERP system, they need to look at each business process they have currently and document each one (what are the steps necessary to get the process completed) - i.e., how do they do a quote, how do the do an order, etc. Make sure every step is documented, especially the unique steps for your company.

During the selection process, ask the people from Epicor to show you how this could be accomplished in Epicor, knowing that there may be more than one way. If there are any processes that are unique to your business, explain them and ask the sales rep to demonstrate how those processes could be done using the Epicor software. An Epicor consultant that sits in on your discovery sessions can help point you to the correct areas of the software for better success.

Rashell Bustamante | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our company creates custom manufacturing systems for the medical industry. We upgraded to the new version of Epicor ERP because it integrated with SolidWorks. We also needed to implement one master scheduling system for the entire company. Pretty much everyone at our company uses the system – order entry, sales, IT, finance, purchasing, and engineering. We use the system to manage all aspects of the supply chain.
  • SSRS to generate reports, and the ability to add fields on the fly, makes presenting data a lot easier.
  • User interface with immediate access to information with ability to export to Excel.
  • Master scheduling capabilities within the system let us process more orders using the same amount of resources.
  • In most screens, the delete button is right next to the save button.
  • The software doesn't handle different manufacture types per part very well.
  • Receiving a part requires several additional steps that don't make sense for our company.
Even with its shortcomings, we still recommend EPICOR ERP quite frequently. The modules are fairly intuitive and flexible to handle our processes. The support is good to great. There are numerous solutions we get to keep in mind to grow into. We have found that Epicor has truly listened and done their best to accommodate their customer's needs.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Epicor ERP is used across the whole organization. The company that I work for is a manufacturing company, this products makes departments work together as well as companies. The users from one company can learn from the corresponding department in a subsidiary company. The Epicor ERP will take you from a prospect all the way through to cash receipt.
  • The product schedules well, the system works, the users learn to trust the system.
  • This product helps find the bottlenecks that hinder the job process.
  • The products makes departments work together
  • Users have had issues within the Sales Management Module
  • Users have had issues within Material Management/Shipping/Receiving
  • Users have had issues with in the Finance Module
The size of the company, the robustness of the scheduling. Finance - The general ledger chart of accounts and the GL Code placement, whether your company operates with plants or warehouse and how the GL codes operate within each one. Know how you want to setup either with Plants or Warehouse and the importance of decision.
William Parson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Epicor ERP is used to manage projects and their associated manufactured items from inception to completion. As a single source for information it helps minimize duplicate data entry and the errors that come with transcribing data. As an integrated ERP system all operations are reported on during real time; accounting, purchasing, manufacturing, receiving and shipping. Typical ERP systems require unique part identifiers while Epicor has the ability to use parts on the fly to sell, engineer, and manufacture anything without assigning a unique ID to the item.
  • Custom engineering and manufacturing are supported extremely well because of the engineered to order system coupled with the "part on the fly" capability.
  • Using the configurator module you are able to create products with a myriad of features and options without the need to engineer them individually and account for each possible configuration until it's needed.
  • Off the shelf integration with engineering tools like AutoCAD and SolidWorks gives Epicor an advantage over other solutions that would require extensive customization.
  • Epicor ERP is one of the top 5 ERP vendors so the development community is healthy and growing.
  • Feature documentation is confusing and needs refinement. There is crossover between certain modules such that you may be paying for something twice without realizing it.
  • Client licensing can add up quickly if you are unable to take advantage of some of the more advanced features like subscription reports or SharePoint dashboards.
  • Support is hit or miss. Financial support is usually very good while technical support can take days or longer to resolve an issue.
  • Native CRM is a bit lacking however there is direct integration with Salesforce.com.
Build to order or engineered to order manufacturing business are best suited to Epicor ERP. If you can't give every item you make a part number there are only a few options for ERP and Epicor is the best of those options. It is not a good fit for a high-volume catalog type business that relies heavily on order entry. Epicor does have other product offerings that are better suited to that environment.
Rick Stannard | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Epicor ERP E10 is used by every person at my company. We have implemented all the basic ERP modules as well as Field Service. We run MRP daily, and use the suggestions to make purchasing and manufacturing decisions.
  • User interface is improved and easy to understand and use.
  • The switch from Progress to SQL has made searches faster. Reports are created in less time.
  • MRP is unstable. It fails and when we send logs to Epicor support for review, they really don't have solutions or answers. It's always try this or try that. They do not have a handle on the MRP logic and cannot troubleshoot well at all. UF jobs have been created with zero quantity. When this happens, anything that was purchased for that demand is suggested to be cancelled, as well as jobs. This causes great consternation in our planning groups. Epicor has been "working" on this issue for more than 6 weeks with no resolution.
  • Transferring inventory between bins is impossible due to a major bug in the system. Five months after Go Live and the issue is unresolved.
  • The switch to SSRS reporting was difficult to say the least. There is only 1 SSRS reporting expert at Epicor and, once again, customer support is practically useless in this regard.
  • From our users point of view, there is no measurable benefit to them after "upgrading" to E10 from Vantage 8.03.409a. In fact, the CEO has asked us how hard would it be to go back to Vantage??
Epicor ERP is not well suited for custom manufacturing where you have large, multi-level BOMs. It might be OK for small shops with single level BOM and only a few users. We have more than 250 named users, three manufacturing sights and this software is just not suited for this kind of environment.
Score 9 out of 10
Vetted Review
Verified User
Incentivized

Epicor is being used here across the whole organization from quoting to receiving cash from our customers and then reporting the results of manufacturing by our accounting department to the management team and others.

We are at the tail end of the implementation stage and have had multiple users using the system to enter and update data, as well as contribute to the customization process to mold it to our way of doing business. We have been able to "scrub" data in our current system through this process making it stronger and more useful as we go.

The Epicor ERP system addresses the current business problems we have with having multiple databases that don't always talk to one another so we end up having to enter data several times and risk entering it incorrectly in one of the databases as well as not having the ability to mine the data efficiently and effectively.

With Epicor, everything is integrated as well as being real-time. There will be no more waiting for someone to enter the days work before we can analyze the results. Dashboards will be created so managers have the data they need, when they need it.

We are already seeing benefits from the system every day through finding new ways to look at the data thus helping us with decision making!

It has already given our management team insight to the possibilities of what they can expect in the future.

  • The Epicor ERP system has the ability to be as customized as the business using it wants to customize it. If you want to see a particular field on a screen, you can add it. If the piece of data you need is something that is unique to your business, there are user defined fields in each table to add it where appropriate and display it where you want to see it. Each and every area is customizable without having to pay someone from Epicor to add it to the software and because of the way the customizations sit on a different layer from the base code, you don't have to worry so much about upgrading the base software each and every time a new release is available. Just upgrade and go. You may need to update your customizations, depending on when they were created but it shouldn't stop you from doing business and keeping up with the latest changes.
  • There are multiple ways of looking at the data either through reports or through dashboards or both. The data can be easily exported to an Excel spreadsheet, if necessary, and manipulated there for analysis. Updatable dashboards allow data to be viewed/changed/entered using a grid type of layout so multiple records can be worked on at one time without having to access them one by one.
  • Epicor listens to their users and they are continually working on improving their product while still supporting those that are not ready to jump to the next level. The latest version of their software, E10, addressed the issue of performance measured by the speed of transactions in the system. By looking at the architecture of the language it was initially structured with and seeing the problems with the exchange between Progress and SQL, they chose to move to an all SQL platform, thus improving the throughput and eliminating the handshaking process.
  • Through partnering with their user groups, both internationally and regionally, Epicor is helping to educate their users in by providing staff that is knowledgeable in the software to present at programs (Insights Annual user conference, regional user group meetings, virtual/regional summits, etc.) and/or training sessions. Users are encouraged to participate and are gaining valuable knowledge.
  • Their software support team is still needs improvement though they have come a long way from where they were 5 years ago. Difficult support questions can take a long time to get a resolution and then is "fixed" in the most current version of the software. To upgrade for some is a difficult chore because they have not taken on the task staying up-to-date and are several versions behind. Major upgrades such as from Vantage 8 to Epicor 9.05.xxx, can take months of testing because of the structure changes.
  • Epicor does a great job at selling the software and showing what it can do, but it does not do a good job at showing the path needed to getting there. Most companies think that it is just a piece of software and all they need to do is put their data in then it will work. That is far from the truth. The system is an open design and each process can be done in multiple ways, so a company has to review each process and set up how they want to use it which takes time and can't be done "overnight". Epicor does not do a good job in explaining this to potential customers. This sets the customers up for a huge disappointment and failure when they want the software to act the way it did in the demonstration right "out of the box" and it won't because it was customized for the demonstration.
  • Epicor's consultants are not the best choice for a company who is in the process of planning and implementing the software. Most of the Epicor customers I have talked to who have used Epicor's consulting team have not had success with them. Almost all of the companies have chosen to hire another 3rd party consulting company to help them complete their implementation.
  • Epicor comes with some standard reports/dashboards, but most have to be developed by the customer who purchases Epicor. Most customers that I have talked with have expressed that they would like to see more reporting whether in report form or dashboards that can be customized, if necessary, to meet the business' needs.

Before a company begins the selection process for ANY new ERP system, they need to look at each business process they have currently and document each one (what are the steps necessary to get the process completed) - i.e., how do they do a quote, how do the do an order, etc. Make sure every step is documented, especially unique steps for your company.

During the selection process, ask them to show how this could be accomplished in Epicor, knowing that there may be more than one way. If there are any processes that are unique to your business, explain them and ask the sales rep to demonstrate how those processes could be done using the Epicor software.

Rob Bucek | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Epicor ERP is a very powerful end to end business system that assists in streamlining our entire manufacturing process from quote to cash. Few off the shelf ERP systems are as comprehensive with regards to the toolsets available within Epicor that the end user can utilize to form fit the software to an individual company's needs. Whether those needs are data and information transparency across the entire organizations, to customized and automated/self guided work flows that help individual users accomplish their tasks in a streamlined, efficient and accurate manner that is repeatable. The end result is useable data that we can analyze to make timely and accurate business decisions to leverage resources for profitable activities throughout the organization. Over the past seven years our experience with Epicor has reassured us time and again that our decision to invest our time and money into the product that runs our business has helped us grow and prosper.
  • Scheduling and production management from planning to execution on the shop floor.
  • A solid costing system that allows us to manage our margins from operations to finance.
  • Toolsets that allow us to customize the software as little or as much as we like to meet our business needs.
  • Access to Epicor executives and decision makers is relatively good.
  • Some modules have not been upgraded or enhanced significantly in sometime (payroll, scheduling engine, subcontract shipping etc).
  • A couple newer modules available to the system are a bit green such as Maintenance Management and Asset Management.
  • Maintenance costs are a bit high.
This is very subjective based on an individual company's needs. Our key selection factors were an advanced scheduling system that would adequately meet the operational needs of our company, toolsets that would allow us to customize and automate tasks within the software, and a strong engineering component for quoting and maintaining methods of manufacturing. Epicor ERP was selected for its ability to provide those functions and features.
March 27, 2015

Epic or #1 ERP

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're a small manufacturing company that does mostly custom jobs for our clients. In 2014 we had been on our old system for almost 10 years. It was very out-of-date and pieced together of separate programs with little to no integration between them, necessitating multiple entries in multiple systems for the same order, using other tools like Excel & email to keep track of orders from module-to-module. In short, a very inefficient and human-error prone system. We started on Vantage 8.0 and have upgraded twice since then and are now on their Epicor 9 product. New features and capabilities have been added to Vantage/Epicor 9 over the years making the product better.
  • Flexible to enhance using C#
  • Conversation from prior version of Epicor
  • SQL Server Reporting Services (SSRS)
  • Business Process Management (BPM)
  • Better way to add custom C# code
  • Deployment
If you are not well versed with Epicor its very difficult to know how the application works.
Jimmy Faroh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Epicor ERP to completely manage our sales, accounting, and production scheduling. The entire organization uses it and it is heavily used in our business. More than anything, Epicor is a centralized database that helps our company work together as one unit.
  • Query Building
  • Sales Management
  • Quote Management
  • System Management
  • Financial Management
  • Backup/DR Procedures
  • Technical Support
Epicor ERP is great for manufacturing. We really enjoy the ability to write custom reports and the fact that we can work in the same system across Sales, Purchasing, Accounting, IT, etc.
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