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Epicor Prophet 21

Epicor Prophet 21

Overview

What is Epicor Prophet 21?

Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.

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Recent Reviews

TrustRadius Insights

Prophet 21 has been utilized by various departments within organizations to streamline and improve their operations. For example, Counter …
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Epicor Prophet 21

9 out of 10
April 16, 2018
Incentivized
Epicor Prophet 21 is being used throughout the organization to purchase, manage inventory, sales process, and accounting processes. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 66 features
  • Order entry (25)
    8.0
    80%
  • Pricing (24)
    8.0
    80%
  • Standard reports (27)
    6.0
    60%
  • Inventory tracking (25)
    2.2
    22%
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Pricing

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N/A
Unavailable

What is Epicor Prophet 21?

Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

DCKAP Integrator - Distribution ERP Integration Platform Demo (Version 3.4.2)

YouTube

P21 Admin Demo

YouTube

Sales Portal Demo v2

YouTube

Epicor Prophet 21 + Avalara Demo

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

6.6
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9
Avg 7.2

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.6
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

6.4
Avg 7.0

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

6
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

1.7
Avg 7.9

Order Management

The ability to process orders, and track them from quote to cash.

8
Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

4.2
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

9
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

1
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

4.9
Avg 7.6

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

1.8
Avg 7.0

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

1.2
Avg 6.5

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

1.1
Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

1
Avg 7.5

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

3
Avg 7.2

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

1.1
Avg 7.3
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Product Details

What is Epicor Prophet 21?

Epicor Prophet 21 Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.

Reviewers rate Single sign-on capability highest, with a score of 9.3.

The most common users of Epicor Prophet 21 are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(64)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Prophet 21 has been utilized by various departments within organizations to streamline and improve their operations. For example, Counter Staff have experienced faster and more efficient sales transactions when processing quotes and orders. The Purchasing Department has found value in using Prophet 21 to simplify the procurement process by submitting purchase orders from part vendors. Additionally, the AR and AP Departments have relied on Prophet 21 to ensure accurate and timely financial transactions, specifically by invoicing customers and paying vendors. With its integrated solution, Prophet 21 has enhanced inventory accuracy, reduced picking errors, and maintained optimal inventory levels. It has also supported various operations such as order processing, inventory management, customer information, and accounting as an ERP software. The open database structure of Prophet 21 has allowed users to access information in any format, aiding in informed decision-making. Customers have even used Prophet 21 to run their entire business, including accounting, sales, and inventory management.

Furthermore, Prophet 21 has facilitated seamless collaboration across multiple locations through its deployment throughout the organization. Pricing and purchasing management have greatly benefited from this software. With Prophet 21's help, wholesale distribution businesses have experienced growth. It has proven effective in managing wholesale stock by enabling users to efficiently process incoming and outgoing stock and inventory. Moreover, the software's compatibility with different business models has made it a valuable tool for organizations across industries.

While some users have mentioned that the software can be complicated at times, most find that it effectively manages inventory and fulfills its purpose well. The technical support provided by Epicor has been praised for being a good fit for supporting staff in resolving any issues that may arise. Prophet 21 has contributed to improved efficiency in various areas such as service order entry, machine and tooling order entry, CRM management, order entry inquiries, transaction processing, KPI tracking, decision-making support, inventory tracking across multiple warehouses, dynamic reporting dashboards, employee onboarding acceleration, rewards program creation and tracking, and consignment management. It has also proved valuable for website integration, reporting through Crystal and other third-party programs, customizing screens using Dynachange, and providing access to real-time data across all company locations. Overall, users have found Prophet 21 to be a valuable tool for their businesses, with continuous improvements based on customer feedback.

Based on user reviews, the ERP software has received several recommendations:

Users recommend thoroughly researching options before selecting an ERP system. This would help in understanding the software's suitability for the business needs and avoiding any potential issues in the future.

To navigate the software effectively, users suggest taking advantage of online training resources provided by the software company. Additionally, leveraging professional services can be beneficial during setup and training to ensure a smooth implementation process.

It is advised to carefully consider the specific requirements of the organization, especially related to point-of-sale (POS) and manufacturing processes. This would help in ensuring that the ERP software aligns well with these areas and meets the unique needs of the business.

Users also suggest having patience during the rollout process, assigning someone who understands both the software and business practices, limiting customizations, and investing in support packages for assistance. Furthermore, benchmarking against other top solutions in the market is recommended to make an informed decision.

Attribute Ratings

Reviews

(1-25 of 28)
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Score 8 out of 10
Vetted Review
Verified User
Epicor Prophet 21 replaced our existing ERP software about one year ago. As a manufacturer and distributor of industrial products, we use Epicor Prophet 21 to enter order information along with inventory management, customer information, and purchasing information. The data from Epicor Prophet 21 is used mainly by our accounting and finance department but all other departments use it when needed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Epicor Prophet 21 is being used across our whole organizaton for Customer Relationship Management (CRM). We are a Distributor of Safety Supplies (PPE) and can easily identify stock levels and place orders for our customers. We are also able to handle all accounting and shipping functions as well. Prophet 21 allows our company to function in a well organized manner.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is our ERP system. We use it for ordering our products, inventory, accounting, vendor and customer information, to the sales process back to the warehouse where it prints the pick tickets and ships the products. We have other 3rd party software that can pull information from this and be used for reports and other analytics. Since it's a standard SQL database, it's easy to work with. Their technical support is a good fit with our current support staff.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Prophet 21 across the entire organization. We are a distributor of irrigation products, with Front Counter sales as well, and Prophet 21 (P21) is used by our Counter Staff to process quotes and orders. Our Purchasing Department uses P21 to submit purchase orders from our part vendors. As well, our AR and AP Departments use P21 to both invoice customers and to pay vendors.

Prophet 21 addresses the typical problem of managing wholesale stock so that users at all facets of the organization can properly process incoming and outgoing stock, and inventory.
Aaron Pace | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Prophet 21 in every area of our business and use it to solve everyday problems like providing accurate and timely price quotes to customers and getting purchase orders in the hands of our suppliers in time to replenish inventory. As a wholesaler, we rely on Prophet 21 to help us make good business decisions to help our distributors succeed. Really. The open database structure means we can get the information we need in basically any format to help us and our customers make more informed decisions.
May 14, 2018

P21 Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized

We are using Prophet 21 across the whole organisation; it's one ERP system that gives a solution to all the company requirements and has all the required modules.

It's very vast and there is so much to learn I would say we only using 50% of what is available in there.

Chris Stovel | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Several of our customers use P 21 to run their entire business (accounting, sales, inventory, etc). We are an Oakland based managed services provider (MSP) that supports Prophet 21. We do stuff like set up and maintain SQL server, backups of P 21, assist in user account creation and removal, installation of custom modules, upgrade the version, and support end users with our bay area IT help desk.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use P21 across the whole company from Accounting, Purchasing, Sales, to Inventory and shipping management. On the purchasing side we use it to send POs to our vendors and on the sales side, we use it to process orders for our customers. The product is very flexible and reporting rich when paired with some third-party add-ons. It can be a little complicated and not intuitive at times, but for the most part (especially with inventory management) it gets the job done well and is flexible enough to meet our needs.
April 16, 2018

Epicor Prophet 21

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Epicor Prophet 21 is being used throughout the organization to purchase, manage inventory, sales process, and accounting processes. Additional functionality being used is consignment (vending machines), website integration and reporting via Crystal and other third-party programs. We've heavily customized the screens via Dynachange and aim to stay current on all the version releases.
Jamie Maring-Webb | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
In the whole organization, P21 helps with inventory but limited resources due to having to pay for certain (needed) features. EX: numbered lines on a Purchase Order. I basically feel P21 can be best described as "if you need to go next door, you have to go all the around the block to get there". We created our own way to perform price changes and there is no help for annual inventory returns. But on the positive side, there are features we use daily.
April 12, 2018

P21 Review

Matt Schron | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it in our industrial distribution business. It is critical to our success. When most employee login they open P21 and Outlook to start their days. The biggest problem is the CRM and integration with Outlook.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Prophet 21 is used throughout our whole organization. The business problems that Prophet 21 addresses are orders are entered more efficiently, also, answering customers' questions regarding order status are more efficient. Since using Prophet 21, we can see a marked improvement in all areas of our business.
Wesley Parkin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company is just about to roll out Epicor Prophet 21 across our entire organization to replace our existing system. The P21 sytem will allow us to speed up the employee on boarding process, create and track rewards programs, and review our business performance using up to date and dynamic dashboards and reporting.
Score 10 out of 10
Vetted Review
Verified User
Prophet 21 has always been a great tool to further our business, however, their ear to customer feedback has transitioned the software into a coveted tool in our organization and they seem to be continuing to listen to feedback and creating a pathway to greatness and improvement.
James Mayfield, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Prophet 21 is used across our organization, by almost all departments. It allows us to keep track of our inventory across 4 warehouses and fulfill orders to customers nationwide. We utilize the order entry, accounting, sales, inventory, and purchasing modules. We utilized a separate warehouse management system that syncs with P21.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Epicor Prophet 21 across all our locations (8) and it is fully implemented. It solves real-time data issues in multiple respects as well as data transparency across all locations. It has helped us serve our customers with immediate and detailed information regarding products and their deliveries.
November 23, 2016

Detailed Honest Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized

We are a leader in the fluid power industry in which we design, sell and service equipment and parts along with manufacture custom hydraulic systems through distribution. We have 2 companies across 9 locations with 3 manufacturing divisions. Each location has a showroom for front counter Sales (point of sale) and a service department with a stocking warehouse. We perform central based purchasing and forecasting mainly with some location based purchasing where needed. We use Prophet 21 software in every aspect of our company across all locations, short of payroll and internal purchasing of our business consumables in a mostly dominant thin client environment.

With the vast amount of features in the system it allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data entry as not all companies use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are a lot of fields and tabs that you could have to update, so it can produce very detailed information if a lot of the fields are utilized. Speed is a huge concern with this software as it has multiple layers of programming on top of an outdated platform that makes the data entry workable but painfully slow once you get used to running the software.

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