Episerver Digital Commerce Reviews

38 Ratings
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Score 8.0 out of 100

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Chris Osterhout | TrustRadius Reviewer
July 30, 2019

An insiders look at Episerver Commerce

Score 9 out of 10
Vetted Review
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Likelihood to Recommend

At least in my opinion, if you are looking for a .NET eCommerce platform that works on-prem or in a PaaS model, Episerver is the only platform on the market that performs well in those scenarios. If you are a mom and pop shop that is selling 10 t-shirts online, there are certainly more cost effective solutions on the market to handle that business need.
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Anonymous | TrustRadius Reviewer
June 11, 2019

Difficult tool to use for managing products

Score 7 out of 10
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Likelihood to Recommend

I think Episerver works better as a content management tool for websites that are more editorial versus in the retail field. Managing a large catalog of products was difficult in the tool because it was a very slow process to load everything and using the search tool didn't help very much. I was with Episerver for about 2 years before moving on to a different company but during this time we weren't able to completely transfer from the previous CMS to Episerver due to technical issues.
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Tim Hardy | TrustRadius Reviewer
December 18, 2018

Episerver, a legacy enterprise CMS/Commerce solution that needs to improve their technology and recommend more reliable and professional vendors

Score 2 out of 10
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Likelihood to Recommend

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.

If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
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Anonymous | TrustRadius Reviewer
December 19, 2018

A great platform

Score 8 out of 10
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Likelihood to Recommend

Well suited for a large majority of B2C and B2B websites. There are not many reasons not to use it unless there is something extremely unconventional with the proposed solutions product/order/inventory/pricing/promotion handling.
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Nadia Lotter | TrustRadius Reviewer
September 11, 2017

A great platform, but work to do on the commerce and catalog engine

Score 5 out of 10
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Likelihood to Recommend

It's well suited for all personalisation and front end requirements. The commerce engine, however, is clunky and difficult to use and a lot of what we would expect to be best of breed user experience for a commerce catalog management is not out of the box with EPI. We have had multiple customisations to the platform and for a retailer, there should not be so much customization required as it's extremely costly to manage. The VM/merch tool is non-existent and we really need this.
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Gary Anderson | TrustRadius Reviewer
April 13, 2017

B2B User with Great Results

Score 8 out of 10
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Likelihood to Recommend

Well suited to global organizations, especially B2B who aren't focused on transacting online, but more focused on presenting a broad portfolio range. For companies with a smaller set of products and product types, I believe that the personalization would work better and be able to drive specific customer experiences around products and solutions.
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Josh Eason | TrustRadius Reviewer
April 17, 2017

Read What Episerver Did For My SMB

Score 10 out of 10
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Likelihood to Recommend

Episerver is excellently suited for SMBs and larger companies alike. It's particularly well suited for a company like ours: lean and nimble, moving quickly and that requires an easy to use platform that can meet changing business demands.
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Anonymous | TrustRadius Reviewer
October 19, 2017

Episerver with Ease

Score 8 out of 10
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Likelihood to Recommend

Good for a basic setup of eCommerce where products get removed and added often or frequently.
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Anonymous | TrustRadius Reviewer
February 16, 2017

Using Episerver Digital Commerce for B2B

Score 9 out of 10
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Likelihood to Recommend

I think it's very well suited to many scenarios, and it would be hard to beat it from an ease of use standpoint. I have not found an enterprise-level system that is easier for business users to use. It's great for web content management and catalog management via commerce as well as for personalization and the ability to serve up targeted content via user groups.
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Anonymous | TrustRadius Reviewer
April 12, 2017

Episerver - A good platform

Score 7 out of 10
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Likelihood to Recommend

Episerver is particularly suited to selling simple straightforward products online. It is a well-functioning e-commerce platform that is easy to update and maintain. It is also mobile optimized which is huge. But complications come in with more complicated products. And if you have a robust telephone customer service center. Products that need a lot of customization and/or many different product types. If you are experienced in the e-commerce/IT world you know that the further away you get from a base installation (more specific code customizations), the harder it is to upgrade and take advantage of plugins provided by Episerver and third parties. You know. Scope creep. No platform in the world is immune to this problem and neither is Episerver.
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Anonymous | TrustRadius Reviewer
February 24, 2017

A strong CMS and commerce offering that continues to evolve and grow

Score 10 out of 10
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Likelihood to Recommend

Episerver is well suited for customers that need both a strong CMS and strong commerce offering. Most platforms skew in one direction or the other, either focusing on a shopping cart or content. Episerver provides a very solid offering in both categories, which makes it a great choice for a business that needs both but wants to avoid integrating two different platforms together.
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Anonymous | TrustRadius Reviewer
February 16, 2017

EpiServer - One of the best .NET CMS Platforms

Score 10 out of 10
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Likelihood to Recommend

Episerver is a great platform for any team with .NET MVC experience. It is one of the few enterprise CMS/E-Commerce platforms that is truly .NET MVC. This allows your development team to take full advantage of all the latest .NET capabilities. It does a good job of being able to handle multi-tenancy, and many of the authoring tools are simple and make sense.

I can't think of any scenarios where it could not be successfully deployed.
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Feature Scorecard Summary

Product catalog & listings (19)
5.6
Product management (19)
4.9
Bulk product upload (16)
4.2
Branding (17)
6.1
Mobile storefront (15)
6.2
Product variations (17)
6.4
Website integration (18)
4.9
Visual customization (17)
5.6
CMS (20)
5.5
Abandoned cart recovery (11)
6.8
Checkout user experience (14)
6.4
eCommerce security (12)
6.7
Promotions & discounts (15)
7.5
Personalized recommendations (15)
5.6
SEO (15)
6.2
Multi-site management (14)
6.8
Order processing (14)
5.1
Inventory management (10)
5.3
Shipping (12)
3.9
Custom functionality (17)
4.5

About Episerver Digital Commerce

The Episerver Digital Experience Cloud™ is designed to help marketers and merchandizers deliver omni-channel digital experiences that drive long-term growth. According to the vendor, with Episerver's digital commerce solution, users can:

  • Create consistent brand experiences by extending their visual brand across all devices.
  • Save time by building pages and product presentations once. The solution automatically reconfigures pages to create an enjoyable customer experience for all screens and devices.
  • Connect online and store experiences with the "click & collect" feature, allowing customers to collect their orders from their preferred store.
  • Boost their average order value by automatically analyzing visitor behavior, and using this insight to upsell and cross-sell merchandize.
  • Improve search results using best bets and behavioral optimization of search results and product listings.
  • Edit product content in context - users have full control over how products are presented, and can make instantaneous changes to improve conversions, including full product information personalization.

Episerver Digital Commerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Has featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality

Episerver Digital Commerce Screenshots

Episerver Digital Commerce Competitors

SAP Marketing Cloud, Salesforce Commerce Cloud, Magento Commerce Cloud (formerly Magento)

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Episerver Digital Commerce Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
62%
Enterprises (> 500 employees)
38%

Episerver Digital Commerce Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

Episerver Digital Commerce Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No