TrustRadius
The Episerver Digital Experience Cloud™ is a cloud-based platform for marketing and CMS. It is designed to help marketers and merchandisers deliver omni-channel digital experiences that drive long-term growth.https://media.trustradius.com/product-logos/Vn/cI/B6ZT2O6BQU2J.PNGEpiserver, a legacy enterprise CMS/Commerce solution that needs to improve their technology and recommend more reliable and professional vendorsWe are a Direct Sales company that employs Sellers to sell our products to others. We use Episerver Digital Commerce to provide an e-commerce portal to each of our Sellers. Each Seller gets a website that they can give to their customers to allow them to buy products online. We also give them an admin portal to manage their business. Within our company, we use Episerver to manage content, products, pricing, etc. It is used by many different departments within our company. We use the content management features of Episerver, epiCMS, as well as the e-commerce features, epiCommerce.,Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times. Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website. Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.,Custom development with Episerver is painful. At some point, you will need to customize something Epi does or integrate with it in some way. This will be a painful experience. The codebase is poor. The entire EpiCommerce solution is untestable. It's not just difficult to create unit tests for, it's near impossible to create tests for any of your code that involves any of their code. The database schema is obtuse. Dealing with epiCommerce database schema is very difficult and will be very costly the moment you need to integrate with it in some way. In addition, the epiCommerce database has very little referential integrity. It takes a lot of work in order to get basic cms features working. Adding a page type, defining new content, adding a custom field - all of these things require code changes and server deployments. E.g. you have to create a new asp.net controller to handle a new content type. The admin interface will not present it otherwise. The entire Epi system is designed for vendor lock-in. The old, obtuse codebase pretty much requires you to use a vendor to help with implementation. There is no concept of intuitive custom development and integration.,2,If our needs would have been completely met by both products, having their single integrated platform would have been a great experience. Since we've needed tight integration with a lot of custom code, the difficulty in integrating epiCommerce and epiCMS from an api, combined with a complete lack of apis for certain features, has proved to be very costly to our organization.,Both,Luminos Labs was the vendor that was recommended to us that we employed for our installation, integration, and custom development. That relationship is basically a burned bridge. They left us without a working product that we had to finish under extreme time pressure.,nopCommerce and Umbraco CMS,12,12,Public-facing E-Commerce website Content Management Order Management,We use Episerver for Direct Sales - our Sellers sell to their customers,We would like to reduce our usage, not expand it.,5,JIRA Software, Bitbucket, GitHub,Our rocky implementation was very costly to our organization The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations The difficult database schema has cost us a great deal of development time for maintenance and new feature development,Yes,Vendor Reputation,I would go with either an open-source solution or a headless cms. Our need for extensive custom development made using a highly proprietary, legacy, "enterprise" system a very bad idea. Episerver does not bend well or integrate with any modern front-end technologies, like Angular or React.A great platform, but work to do on the commerce and catalog engineEpiserver is our e-commerce platform used by the e-commerce team. It's essentially in delivery for our B2C business and integration with our CORE ERP system. Having previously been on Magento, we were looking for a more intuitive e-commerce platform. One with a robust personalisation engine that focuses on content and was easier to use and integrate with. Episerver addresses all those needs, as well as being a stable platform hosted with Azure. We really struggled with Magento performance in the past.,Personsaliation Content Management Account Management,The commerce engine is not robust enough and we find this is not very user-friendly at all The promotion engine could use a more user-friendly approach and is very complicated to use,5,Keeping everything together, all content and media labs makes it so much more efficient to edit and link items.,B2C,Studio60,BigCommerce, eStar, Kentico, Magento, Netsuite SuiteCommerce, Shopify Plus and Enrich,3,,Content Management Product Management Promotion Mamagement Personilisalition Loyalty,too early to tell,Loyaly Epi Triggers with Perform/Reach,9,NetSuite,Too soon to tell,Yes,Price Product Features Product Usability,Go through the commerce and catalog manage in more detail.,Vendor implemented,No,Change management was minimal,Vendor pitched a product and features that were included, but upon delivery said they were not out of the box features and significant custimisation would need to occur Project was 3 months late Team was change over mid project and we had to communicate all out requirements from start, even after contrct and SLAs were signed,3,No,9,Yes,We were really struggling to get our 3rd part agency to deliver our project. They changed teams multiple times during the development stage, we were needing to constantly re communicate issues and requirements to the 3rd party agency. Episerver speed in and provided a project director to manage and guide to project and integration. We ran into issues when setting up our hosting on web apps for azure and Episerver team escalated this and worked overtime to assist us with the issue. Even though we are a small brand, we have big dreams. The Episerver team, NAtalia, Marcu and Kim, don't care how small our business is, they care that they make the difference they can to really help us grow. They empower us to be successful and this is why we continue to work with the episerver business. We know we are in safe hands, and have chosen the right partner to help us as we grow our b2c offering.,Mostly content management, front end content,The catalog management of product etc. Promotiontional setup The logic behind where everything is kept,5
Windows
Episerver Digital Commerce
38 Ratings
Score 8.1 out of 101
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Episerver Digital Commerce Reviews

Episerver Digital Commerce
38 Ratings
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Score 8.1 out of 101

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Feature Scorecard Summary

Product catalog & listings (19)
6.2
Product management (19)
5.6
Bulk product upload (16)
4.7
Branding (17)
6.1
Mobile storefront (15)
6.2
Product variations (17)
6.4
Website integration (18)
5.6
Visual customization (17)
5.9
CMS (20)
6.0
Abandoned cart recovery (11)
6.6
Checkout user experience (14)
6.6
eCommerce security (12)
6.7
Promotions & discounts (15)
7.3
Personalized recommendations (15)
5.9
SEO (15)
6.2
Multi-site management (14)
6.5
Order processing (14)
5.3
Inventory management (10)
5.5
Shipping (12)
4.2
Custom functionality (17)
4.9

About Episerver Digital Commerce

The Episerver Digital Experience Cloud™ is designed to help marketers and merchandizers deliver omni-channel digital experiences that drive long-term growth. According to the vendor, with Episerver's digital commerce solution, users can:

  • Create consistent brand experiences by extending their visual brand across all devices.
  • Save time by building pages and product presentations once. The solution automatically reconfigures pages to create an enjoyable customer experience for all screens and devices.
  • Connect online and store experiences with the "click & collect" feature, allowing customers to collect their orders from their preferred store.
  • Boost their average order value by automatically analyzing visitor behavior, and using this insight to upsell and cross-sell merchandize.
  • Improve search results using best bets and behavioral optimization of search results and product listings.
  • Edit product content in context - users have full control over how products are presented, and can make instantaneous changes to improve conversions, including full product information personalization.

Episerver Digital Commerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Has featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality

Episerver Digital Commerce Screenshots

Episerver Digital Commerce Videos (2)

Watch Mud Pie: Selling gifts online through personalized experiences

Watch Copenhagen Airport: Reaching new heights with omni-channel commerce

Episerver Digital Commerce Downloadables

Episerver Digital Commerce Competitors

SAP Marketing Cloud, Salesforce Commerce Cloud, Magento Commerce Cloud (formerly Magento)

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Episerver Digital Commerce Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
62%
Enterprises (> 500 employees)
38%

Episerver Digital Commerce Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

Episerver Digital Commerce Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No