Episerver Digital Commerce Reviews

38 Ratings
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Chris Osterhout | TrustRadius Reviewer
July 30, 2019

An insiders look at Episerver Commerce

Score 9 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • It integrates extremely well. It is very uncommon in today's digital ecosystem that e-commerce platforms stand alone. Most of them are ERPs, PIMs, CRMs, MAPs, etc., that power them. Episerver is built to allow for this level of integration and it makes the experience for the customer seamless.
  • It's pluggable. Unique to Episerver is the ability to tack on their other SaaS products with ease. If you want to add AI, you simply plug it in and it simply works.
  • It's fast. WIth eCommerce, speed is of the utmost importance. If the site is slow, users will abandon.
  • APIs - Their APIs are improving and if you are utilizing Epierver FIND, it's like a dream to work with. If you are aren't, there is definitely some room for improvement under the hood.
  • Commerce Manager - this is a legacy part of the product that is constantly being phased out (which is great). When it is gone, there will be a lot of happy folks :).
  • Developer documentation. As with any platform, this is an area that is continually being improved.
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Anonymous | TrustRadius Reviewer
June 11, 2019

Difficult tool to use for managing products

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Personalized CMS experience based on company's needs.
  • Easy to make content changes and updates that did not have to be coded using HTML.
  • It was a difficult platform to learn and get used too. This could just be because we customized the tool a lot for our own use but some things related to my role in particular with managing products would actually take me longer to complete than in our previous CMS.
  • We weren't able to schedule ahead past one homepage change.
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Tim Hardy | TrustRadius Reviewer
December 18, 2018

Episerver, a legacy enterprise CMS/Commerce solution that needs to improve their technology and recommend more reliable and professional vendors

Score 2 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times.
  • Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website.
  • Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.
  • Custom development with Episerver is painful. At some point, you will need to customize something Epi does or integrate with it in some way. This will be a painful experience. The codebase is poor. The entire EpiCommerce solution is untestable. It's not just difficult to create unit tests for, it's near impossible to create tests for any of your code that involves any of their code.
  • The database schema is obtuse. Dealing with epiCommerce database schema is very difficult and will be very costly the moment you need to integrate with it in some way. In addition, the epiCommerce database has very little referential integrity.
  • It takes a lot of work in order to get basic cms features working. Adding a page type, defining new content, adding a custom field - all of these things require code changes and server deployments. E.g. you have to create a new asp.net controller to handle a new content type. The admin interface will not present it otherwise.
  • The entire Epi system is designed for vendor lock-in. The old, obtuse codebase pretty much requires you to use a vendor to help with implementation. There is no concept of intuitive custom development and integration.
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Jared Wooden | TrustRadius Reviewer
December 20, 2018

Epi Commerce rides the coattails of Epi CMS

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Content management.
  • PIM-like admin screens.
  • Reusable asset management.
  • Simpler import functionality (look at Pimcore/Akeneo for examples).
  • Break out of the very limiting page tree model. Look at Sitecore's use of placeholders to decouple content and presentation. Also more content types than just pages blocks and media.
  • More DAM integrations.
  • *well documented* web APIS to support headless.
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Anonymous | TrustRadius Reviewer
December 19, 2018

A great platform

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Integrates with a top class CMS system.
  • Has easy APIs for implementing complex solutions.
  • Great platform for creating great UX solutions for visitors - performs well and is easy to implement a great website for visitors.
  • Integrates with many other Episerver products (Find, Campaigns, CMS, etc)
  • The UI is slowly being rebuilt into the main Episerver UI - there are still many features that require use of the old Commerce Manager UI which feels very outdated and is a poor UX.
  • Some confusing API's that allow developers to get confused - some API's are oddly split up which leads to confusion of what other functions might exist.
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Nadia Lotter | TrustRadius Reviewer
September 11, 2017

A great platform, but work to do on the commerce and catalog engine

Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Personsaliation
  • Content Management
  • Account Management
  • The commerce engine is not robust enough and we find this is not very user-friendly at all
  • The promotion engine could use a more user-friendly approach and is very complicated to use
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Gary Anderson | TrustRadius Reviewer
April 13, 2017

B2B User with Great Results

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Manages our product data
  • Personalizes content based on persona type
  • Manages international sites including by region and language.
  • Additional flexibility in setting up content blocks and web templates
  • Increased options on managing persona's and personalization rules
  • Increased number of potential systems to integrate with.
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Josh Eason | TrustRadius Reviewer
April 17, 2017

Read What Episerver Did For My SMB

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Quick and easy access to make real-time content updates
  • Comprehensive tracking and reporting of administrative and transactional events
  • Seamless integration with other popular platforms for card processing, shipping and distribution, ratings and reviews and more
  • Episerver Digital Commerce is brimming with valuable, useful tools. Organizing them all in an intuitive user interface is a challenge for any solution platform, and Episerver is no exception. Once you know your way around the system, it's easy to find what you need, but the initial journey can be a bit overwhelming. Be sure to partner with a qualified provider willing to handhold you through the integration and launch.
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Paul Alkema | TrustRadius Reviewer
March 02, 2017

Episerver Digital Commerce Review

Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Manage content
  • Add properties easily
  • Versioning
  • Multilingual support
  • Developer support. Episerver has one guy named Quan on the forum and he only responds after US hours.
  • Commerce manager needs a facelift. It looks terrible.
  • Commerce needs a better API that you can use to import and extract data from in console applications or other third party applications.
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Kris Parchman | TrustRadius Reviewer
February 16, 2017

Episerver Experience

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • We are on Episerver 8, but I have reviewed Episerver 10 and like the interface.
  • Compared to most CMS systems, Episerver is easy to use.
  • I wish that there was a built in spelling checker for errors.
  • It would be nice if Episerver automatically translated content to another language when I click "translate."
  • It would be nice if Episerver had a built in integration with Mixpanel or Google Analytics.
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Anonymous | TrustRadius Reviewer
October 11, 2017

Episerver Review

Score 8 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • CMS capabilities. It supports the marketing strategy pretty well.
  • Custom pricing (qty based or market specific). Very useful in B2B domain.
  • It supports plug and play architecture pretty well. Makes it easy to build solutions on top of it.
  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
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Anonymous | TrustRadius Reviewer
October 10, 2017

Identified as Leader by Gartner - Agreed and deserved!

Score 10 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • Authoring Experience - it's easy to learn and understand. We frequently do demos and training sessions as part of our deliveries, and it resonates well with the teams.
  • Development Experience - we find that developers like working on Episerver, as it's almost considered a developer-first platform. Continuous releases, cool features and a solid code API makes it fun to work with.
  • Time to market - from project definition to project delivery, we manage to get there quicker on the average Episerver project compared to competing platforms.
  • Best of Breed - focus has always been to be best of breed, rather than having lots of branded offerings like Sitecore. We're sensing that shifting slightly and Episerver is therefore suddenly less adaptive within an existing IT landscape. Acquisition of Optivo and Peerius is a great example, as it's now getting natively integrated, hence giving customers the impression that their existing Marketing Automation or Product Recommendation platforms (like Salesforce or Apptus e-Sales) aren't a great fit. Not an immediate observation, but more a thought on the direction applied currently.
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Anonymous | TrustRadius Reviewer
February 16, 2017

Using Episerver Digital Commerce for B2B

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
  • Cloud hosting -- generally the hosting service is good, but we do experieicne significant slowdowns when a new instance spins up.
  • Customizable promotions -- the promotions function offers many out-of-the-box options, but, for us, required a lot of customization to create the types of promotions we regularly use; this may be because our focus is B2B.
  • General out-of-the-box B2B features -- we are able to use Episerver quite well for our B2B needs, but our implementation partner had to do a fair bit of custom development to get us there.
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Anonymous | TrustRadius Reviewer
April 12, 2017

Episerver - A good platform

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Content Management - Since Episerver was previously a content management platform, the tools to manage content are easy to learn and use.
  • 3rd Party Tool Integration - many opportunities to integrate 3rd party tools and plugins that cover many areas including email marketing, analytics, and site personalization.
  • Adequate ability to integrate with our backend CMS and accounting software.
  • Lack of a phone center customer service module. There is not a front end where customer service can enter and manage orders and member accounts. This necessitates a separate custom platform with the same capabilities as Episerver to service members who call in to the customer service center. So any upgrades to Episerver have to matched in the separate CS platform. This is not just a shortcoming of Episerver. It is a blind spot for all ecommerce platforms and industry. Often we are limited in our ability to upgrade Episerver because of this missing component.
  • Slow. It works fine. But you always want it to be faster and more responsive. On both sides of the equation. Within Episerver itself and the use of the platform by the end user. This is also a problem with all ecommerce platforms and in the industry. Most integrations are just happy to make it to the first step. Our ecommerce platform is up and working! Yahoo! Much less time and energy is given to the next step - optimization. That is because this is a very complicated step. It involves Episerver, your IT department, your software vendor partner, your hosting company, and your PIM/database. Reasons for a slow site are hard to diagnose and hard to fix. Throw in the fact that slowness can also be for reasons on the side of the end user. Best effort may only be getting the platform to work in your environment. Getting a platform to work WELL in your environment is a whole other beast that very few companies have the capability to do. To add to the complexity of this there is almost no way to judge a coding vendor's capability to do this. Something you have to figure out over time. And it also depends on a lot on your internal IT departments capabilities and culture. So a difficult problem all around.
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Anonymous | TrustRadius Reviewer
February 24, 2017

A strong CMS and commerce offering that continues to evolve and grow

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Flexible architecture that provides a solid foundation for a custom website.
  • Continuous release cycle that allows for quick innovation and advancement of the core platform.
  • Solid product offering outside Digital Commerce, with strong CMS and search options.
  • A more detailed product roadmap could be provided to customers.
  • For on-premise (non-cloud) instances, technical support typically comes from a partner. There are somewhat limited support options for in-house teams without a partner.
  • Licensing usually goes through a partner. You can license directly from Episerver but there's limited access to directly downloading license files or local developer licenses.
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Anonymous | TrustRadius Reviewer
February 16, 2017

EpiServer - One of the best .NET CMS Platforms

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows developers to create a highly customized platform without getting in the way.
  • Pays a lot of attention to customer feedback, and rolls that into a product road map in relatively short timeframes.
  • Provides a good UI to author content, which is always difficult to keep up if you have an in-house system.
  • Tight coupling to database schema makes it difficult to deploy code with no downtime. This is on the product road map to fix, however.
  • The e-commerce portion of the product still has some older implementation frameworks, so functionality between CMS and commerce is not always consistent.
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Anonymous | TrustRadius Reviewer
February 16, 2017

How Episerver Digital Commerce Stands Out For Ecommerce

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tracks orders which helps with ecommerce order management.
  • Assist with promotion code set up and sales for a better user experience on the site.
  • Helps to create A/B testing scenarios.
  • Can be too cumbersome from a navigation standpoint.
  • Difficult to set up new users and manage user security/authority.
  • It's expensive.
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Feature Scorecard Summary

Product catalog & listings (19)
5.8
Product management (19)
5.1
Bulk product upload (16)
4.4
Branding (17)
6.1
Mobile storefront (15)
6.2
Product variations (17)
6.4
Website integration (18)
5.1
Visual customization (17)
5.6
CMS (20)
5.6
Abandoned cart recovery (11)
6.8
Checkout user experience (14)
6.5
eCommerce security (12)
6.7
Promotions & discounts (15)
7.5
Personalized recommendations (15)
5.6
SEO (15)
6.2
Multi-site management (14)
6.8
Order processing (14)
5.1
Inventory management (10)
5.3
Shipping (12)
3.9
Custom functionality (17)
4.5

About Episerver Digital Commerce

The Episerver Digital Experience Cloud™ is designed to help marketers and merchandizers deliver omni-channel digital experiences that drive long-term growth. According to the vendor, with Episerver's digital commerce solution, users can:

  • Create consistent brand experiences by extending their visual brand across all devices.
  • Save time by building pages and product presentations once. The solution automatically reconfigures pages to create an enjoyable customer experience for all screens and devices.
  • Connect online and store experiences with the "click & collect" feature, allowing customers to collect their orders from their preferred store.
  • Boost their average order value by automatically analyzing visitor behavior, and using this insight to upsell and cross-sell merchandize.
  • Improve search results using best bets and behavioral optimization of search results and product listings.
  • Edit product content in context - users have full control over how products are presented, and can make instantaneous changes to improve conversions, including full product information personalization.

Episerver Digital Commerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Has featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality

Episerver Digital Commerce Screenshots

Episerver Digital Commerce Competitors

SAP Marketing Cloud, Salesforce Commerce Cloud, Magento Commerce Cloud (formerly Magento)

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Episerver Digital Commerce Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
62%
Enterprises (> 500 employees)
38%

Episerver Digital Commerce Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

Episerver Digital Commerce Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No