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Esker

Esker

Overview

What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased…

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Recent Reviews

TrustRadius Insights

Esker On Demand is a versatile software that finds applications across various departments within organizations. Customers have found …
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Loving my Esker!

8 out of 10
September 01, 2020
I work in the AP Department and we starting using it about 3-4 years ago to help streamline the processing of invoices. It has saved us a …
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Pricing

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What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Esker's Order-to-Cash Demo

YouTube

Esker - Demo Reel VFX - UE5

YouTube

Esker Procure-to-Pay Demo

YouTube
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Product Details

What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations. Esker’s cloud platform integrates with existing ERP environments, to give businesses the flexibility to connect with any system without having to change the way they work. By developing AI-driven technologies and automating the order-to-cash and procure-to-pay cycles, Esker aims to free up finance and customer service professionals from time-consuming tasks, helping them be more efficient, and enabling them to develop new skills.

Founded in 1985, Esker operates in North America, Latin America, Europe, and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. The vendor states Esker leverages its culture of innovation, solid financial management, technology expertise, cohesive international organization, strong social commitment, and a HR policy that promotes autonomy and accountability.

Esker Features

  • Supported: AI & RPA-driven Automation
  • Supported: Multiple ERP Integration
  • Supported: End-to-End Connectivity
  • Supported: Mobile Application
  • Supported: Global Management
  • Supported: Customizable User Dashboard & Analytics

Esker Video

Esker Competitors

Esker Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.

Billtrust, Coupa, and Conexiom are common alternatives for Esker.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Esker are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(24)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Esker On Demand is a versatile software that finds applications across various departments within organizations. Customers have found value in using Esker for NAR Sales Order Processing, OCR function, and custom RPA in the contract business channel. Additionally, it is utilized for Fax-to-Email conversion and SAP Outbound faxing. The software has been particularly useful in the Billing and Accounts Receivable departments where it helps store customer contact information and send out invoices each month. The Accounts Receivable team relies on Esker to look up contact info, track invoice sending, and verify successful invoice delivery. With Esker On Demand, manual entry of customer orders can be addressed, and electronic routing of invoices for approval and posting into the SAP ERP system becomes streamlined.

TermSync, another offering by Esker, plays a crucial role in the accounts receivable department for collections and past dues management. It effectively reduces the 90-day past due column and automates past-due reminders, resulting in improved cash flow. Customers have found TermSync's portal to be an efficient tool for logging collection calls, sending auto payment reminders, and accepting customer payments.

In addition to accounts receivable applications, Esker has proven instrumental in optimizing accounts payable processes as well. Implementing Esker AP On Demand has helped organizations streamline processes, increase visibility, save time, and reduce costs. The software ensures appropriate approval and payment while reducing paper usage through expedited invoice movement.

Overall, customers appreciate how Esker's Document Process Automation solution simplifies collection calls, improves interactions with customers, sends past-due reminder letters, allows customers to print invoices, offset account balances, and make payments. Users across various departments have experienced benefits such as faster order processing with reduced errors when processing sales orders and literature orders. Companies have also reported better efficiency from their accounting teams when using Esker for collections management within accounts receivable.

Esker's cloud faxing feature has proven reliable without any issues. Its user-friendly interface enables customers to track progress and generate reports, enhancing the efficiency of customer service teams. With Esker On Demand, customers can eliminate manual keying of orders, reduce human error, and communicate directly with customers through email correspondence.

In summary, Esker offers a comprehensive solution that addresses various pain points within organizations. Its versatile use cases span across departments such as sales, order processing, customer service, accounts receivable, and accounts payable. Users have reported time savings, improved accuracy, more efficient processes, and enhanced communication with customers as they utilize Esker's features and functionalities. With its ability to streamline processes, provide valuable reporting features, and facilitate direct communication with customers, Esker has proven to be a valuable asset for businesses looking to improve their operations. Moreover, Esker has resolved issues such as misplaced invoices and the lack of appropriate approvals in the Accounts Payable department. Users have praised the software for its ease of use and the ability to access and approve invoices from anywhere, providing visibility to the finance team. This level of convenience and transparency has significantly improved invoice processing efficiency while saving time for the AP department. Additionally, Esker's TermSync portal has played a crucial role in collections management and past-due management. By automating past-due reminders, logging collection calls, and accepting customer payments, TermSync has been instrumental in reducing past dues and improving cash flow for organizations. Overall, Esker's Document Process Automation solution is widely used across entire organizations to expedite invoice movement, reduce errors, store customer contact information, facilitate order processing, improve accounts receivable collections, and enhance communication with customers. Customers have found value in utilizing Esker to streamline processes, increase visibility, save time, reduce costs, and ultimately improve their overall efficiency.

Attribute Ratings

Reviews

(1-17 of 17)
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Score 10 out of 10
Vetted Review
Verified User
I find Esker to be extremely beneficial in keying orders. This allows for a lower risk of error, and expedited order entry. The functionality of the teaching and learning allows for automation. Sometimes, when there is correspondence, it can be bulky in the views. Also, items with higher file sizes can be delayed and sometimes not come through.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Esker is helpful to log collection calls that the whole department has visibility to and to remind me when it's time to reach out again. It's nice to have the collection calls organized for me so then I can jump right in.
Brett Ray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
February 19, 2021

Esker took the pain away

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Esker is perfect for a distributed workforce, it means there is now no where for managers to hide. It also makes answering queries easy as the Accounts Payable team can see where an invoice is in the process and if there are any issues that need to be resolved.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Esker allows us to send automated weekly reminders for any customers who have past due invoices. The customer can easily click into the email and view their account, print any invoices and even pay directly through the site. This process is very user-friendly and allows the customer to handle their account without us having to reach out for payment.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For Accounts Payable, invoices used to be submitted via snail mail or email from all of our different locations. Since we have started use of Esker, we have noticed the time it has been saving everyone with processing invoices. It also helps greatly with questions from various vendors that are received on a daily basis.
Chad Molen CSCP, CPIM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The sweet spot for Esker is to automate your order management and A/P paper processes. They also excel if you have error prone processes using AI and machine learning. If most of your ordering and invoicing is already electronic, then your return will be much less.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TermSync has been great for our customers' needs. It's helped us with collections and has helped our dealers with making sure that they keep their accounts current. Working through past due collections is very easy now with Termsync.
Aubrey Dixon | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I would recommend Esker based on the automation of invoice sending - it is very nice to have a tool that not only stores all of the contact info, but sends the invoices out as well. The tracking feature is great to have to see if the submission was successful. I do think that overall it could be much more user-friendly, but once you know what you're doing, it is not hard software to use.
February 23, 2018

Esker AP On Demand

Kara Camp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Quickly growing companies will benefit from Esker solutions to quickly adapt to increased processing demands. Smaller businesses may benefit but ROI should be considered.
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