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Esker

Esker

Overview

What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased…

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Recent Reviews

TrustRadius Insights

Esker On Demand is a versatile software that finds applications across various departments within organizations. Customers have found …
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Loving my Esker!

8 out of 10
September 01, 2020
I work in the AP Department and we starting using it about 3-4 years ago to help streamline the processing of invoices. It has saved us a …
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Pricing

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What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Esker's Order-to-Cash Demo

YouTube

Esker - Demo Reel VFX - UE5

YouTube

Esker Procure-to-Pay Demo

YouTube
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Product Details

What is Esker?

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations. Esker’s cloud platform integrates with existing ERP environments, to give businesses the flexibility to connect with any system without having to change the way they work. By developing AI-driven technologies and automating the order-to-cash and procure-to-pay cycles, Esker aims to free up finance and customer service professionals from time-consuming tasks, helping them be more efficient, and enabling them to develop new skills.

Founded in 1985, Esker operates in North America, Latin America, Europe, and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. The vendor states Esker leverages its culture of innovation, solid financial management, technology expertise, cohesive international organization, strong social commitment, and a HR policy that promotes autonomy and accountability.

Esker Features

  • Supported: AI & RPA-driven Automation
  • Supported: Multiple ERP Integration
  • Supported: End-to-End Connectivity
  • Supported: Mobile Application
  • Supported: Global Management
  • Supported: Customizable User Dashboard & Analytics

Esker Video

Esker Competitors

Esker Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.

Billtrust, Coupa, and Conexiom are common alternatives for Esker.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Esker are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(24)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Esker On Demand is a versatile software that finds applications across various departments within organizations. Customers have found value in using Esker for NAR Sales Order Processing, OCR function, and custom RPA in the contract business channel. Additionally, it is utilized for Fax-to-Email conversion and SAP Outbound faxing. The software has been particularly useful in the Billing and Accounts Receivable departments where it helps store customer contact information and send out invoices each month. The Accounts Receivable team relies on Esker to look up contact info, track invoice sending, and verify successful invoice delivery. With Esker On Demand, manual entry of customer orders can be addressed, and electronic routing of invoices for approval and posting into the SAP ERP system becomes streamlined.

TermSync, another offering by Esker, plays a crucial role in the accounts receivable department for collections and past dues management. It effectively reduces the 90-day past due column and automates past-due reminders, resulting in improved cash flow. Customers have found TermSync's portal to be an efficient tool for logging collection calls, sending auto payment reminders, and accepting customer payments.

In addition to accounts receivable applications, Esker has proven instrumental in optimizing accounts payable processes as well. Implementing Esker AP On Demand has helped organizations streamline processes, increase visibility, save time, and reduce costs. The software ensures appropriate approval and payment while reducing paper usage through expedited invoice movement.

Overall, customers appreciate how Esker's Document Process Automation solution simplifies collection calls, improves interactions with customers, sends past-due reminder letters, allows customers to print invoices, offset account balances, and make payments. Users across various departments have experienced benefits such as faster order processing with reduced errors when processing sales orders and literature orders. Companies have also reported better efficiency from their accounting teams when using Esker for collections management within accounts receivable.

Esker's cloud faxing feature has proven reliable without any issues. Its user-friendly interface enables customers to track progress and generate reports, enhancing the efficiency of customer service teams. With Esker On Demand, customers can eliminate manual keying of orders, reduce human error, and communicate directly with customers through email correspondence.

In summary, Esker offers a comprehensive solution that addresses various pain points within organizations. Its versatile use cases span across departments such as sales, order processing, customer service, accounts receivable, and accounts payable. Users have reported time savings, improved accuracy, more efficient processes, and enhanced communication with customers as they utilize Esker's features and functionalities. With its ability to streamline processes, provide valuable reporting features, and facilitate direct communication with customers, Esker has proven to be a valuable asset for businesses looking to improve their operations. Moreover, Esker has resolved issues such as misplaced invoices and the lack of appropriate approvals in the Accounts Payable department. Users have praised the software for its ease of use and the ability to access and approve invoices from anywhere, providing visibility to the finance team. This level of convenience and transparency has significantly improved invoice processing efficiency while saving time for the AP department. Additionally, Esker's TermSync portal has played a crucial role in collections management and past-due management. By automating past-due reminders, logging collection calls, and accepting customer payments, TermSync has been instrumental in reducing past dues and improving cash flow for organizations. Overall, Esker's Document Process Automation solution is widely used across entire organizations to expedite invoice movement, reduce errors, store customer contact information, facilitate order processing, improve accounts receivable collections, and enhance communication with customers. Customers have found value in utilizing Esker to streamline processes, increase visibility, save time, reduce costs, and ultimately improve their overall efficiency.

Attribute Ratings

Reviews

(1-17 of 17)
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Score 10 out of 10
Vetted Review
Verified User
We use Esker for Order Processing and Customer Inquiries. Prior to using Esker, we were keying orders manually through a shared queue system. We now use the OCR recognition software Esker uses to eliminate keystrokes and reduce the risk of keying errors. Correspondence with Customer Inquiries allows us to email directly with a customer regarding an order or general issues.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Esker's TermSync portal for collections management. We use it in the credit department to help log collection calls and also send out auto payment reminders on late-payers. We also allow customers to post payments using the site if they wish.
April 22, 2021

Esker Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our credit department uses Esker Document Process Automation to make collection calls. The software has assisted our department with collecting on past due customers while being able to manage and log each and every interaction with the customers. Not only does Esker Document Process Automation send out past due reminder letters, it also allows the customers to print invoices, offset their account balances and make payments!
Brett Ray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Esker On Demand for NAR Sales Order Processing (Both the OCR function and the one custom RPA) in our contract business channel as well as Fax-to-Email conversion and SAP Outbound faxing. We also use Esker DeliveryWare for AP in Europe and EMEA.
February 19, 2021

Esker took the pain away

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Esker is being used across the entire organization and it has solved the issue of invoices not being appropriately approved and being misplaced. As a business with multiple sites it has meant that the managers can access and approve their invoices from anywhere. It has also given visibility of the process to the Finance team.
September 01, 2020

Loving my Esker!

Score 8 out of 10
Vetted Review
Verified User
I work in the AP Department and we starting using it about 3-4 years ago to help streamline the processing of invoices. It has saved us a lot of time, and the reporting is a great feature!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Esker is being used by our accounting team for collections management. We use it to help improve our accounts receivables and to communicate with customers easily. We send out automatic weekly statements to customers who have any past due invoices, which gets us on their radar without having to do anything! It is such a convenience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Esker is being utilized on 3 teams in our customer service department. It allows users to enter orders quickly and accurately so that CSRs can use their time focusing on other customer issues and concerns. It has reduced human error and overtime. It has the ability to allow users to see their progress and the reporting function is a breeze.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Esker across our whole organization as a means for submitting and processing invoices for payment. Accounts Payable uses Esker the most. The biggest problem we had was having too much paper. Esker helped decrease the amount of paper shuffling by a drastic amount. Esker also helped the AP department move invoices around quicker for internal approvals and payment.
Chad Molen CSCP, CPIM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Esker On Demand for Sales Order Processing as well as Accounts Payable. It addresses manual entry of customer orders and electronic routing of invoices for approval and posting into our SAP ERP system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Esker to process sales orders from our customers. There are a couple more departments which use it for processing literature orders and correspondence. Esker has allowed us to process a higher amount of orders in a shorter amount of time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use TermSync as our collections and past dues software. This has helped my department to keep our past dues down and collect on some of the slower paying customers. This helps keep out receivable balance down and keep our dealers open to buy.
Aubrey Dixon | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Esker is used by our Billing & Accounts Receivable departments. The billing team uses Esker to store customer contact info & to send the invoices out each month. The accounts receivable team uses Esker to look up contact info, to see when invoices were sent, & to verify that the invoices went through successfully.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
All 5 of our franchises use TermSync for Accounts Receivable Collections. It has virtually eliminated our 90 past due column. The automated past due reminders drive our customers to the portal where they can view their account, print an invoice or make a payment.
February 23, 2018

Esker AP On Demand

Kara Camp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are implementing Esker AP On Demand in our accounts payable department to streamline processes, increase visibility, and save time and money. Esker will automate our expense invoice approval workflow processes and speed invoice entry and posting.
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