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Blackbaud eTapestry

Blackbaud eTapestry

Overview

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage…

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Recent Reviews

Great for the basics!

8 out of 10
October 03, 2022
Incentivized
I utilize Blackbaud eTapestry to manage and track donations, send thank you letters, run reports, and we also utilize DIY donation pages …
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Fine, not great

5 out of 10
October 02, 2022
Incentivized
I use it for all fundraising purposes. Tracking moves management, records for donations and contacts, diy form for giving pages. This is …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $115 per month Usage based per constituent record
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Product Details

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.

Blackbaud eTapestry Screenshots

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.Screenshot of The eTapestry home screen can be customized to surface whatever is important to the organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.Screenshot of eTapestry comes with out-of-the box reports that can help segment the supporter-base and develop strategies for engagement and outreach.

Blackbaud eTapestry Videos

Blackbaud eTapestry Fundraising Software
Introduction to Blackbaud eTapestry Complete

Blackbaud eTapestry Integrations

Blackbaud eTapestry Competitors

Blackbaud eTapestry Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Ireland, Canada, Australia

Frequently Asked Questions

Blackbaud eTapestry starts at $115.

Bloomerang, DonorPerfect, and Salsa CRM are common alternatives for Blackbaud eTapestry.

Reviewers rate Availability highest, with a score of 10.

The most common users of Blackbaud eTapestry are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(157)

Attribute Ratings

Reviews

(1-25 of 89)
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Score 4 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Blackbaud eTapestry to keep track of donor and volunteer information. This includes all hours someone has volunteered as well as how much money someone has donated to our organization. From all the information we enter, we are able to pull reports to see how many hours one individual volunteered or how many volunteer hours total for the month or year. We are also able to pull reports on donors to see the overall total of what was donated for specific campaigns/fundraisers.
  • The ability to build multiple campaigns and pull reports. Along those lines, being able to de-activate any campaign you are not currently using but still be able to reactive it should you need to pull a report from it.
  • The ability to quickly pull a report to see our top donors.
  • The overall home screen - allows a user to tailor the tiles to what they specifically need to see and use on a daily basis.
  • The search capability - allows a user to enter a part of a name or business and the drop-down populates with multiple top searches. But also having the ability to pull a full list of any account with the word you entered in their name.
  • It would be great if, at the drop-downs at the top of the screen (accounts, giving, queries, reports, etc.), there was also a quick link to a video or article on what this function does and how it works. Having this would make it easier to understand and learn how to use this function quicker instead of requiring the user to go to the help area and click on multiple things to find what they are looking for. Basically, giving the user a shortcut to the help area.
  • On the back end, there is nowhere to actually view your account to see details - when the account renews (the date), how much we paid, etc. This should be readily available to a manager to see, and a user should not have to contact an account representative to get this information.
  • As a new user of the system, I don't feel like it is the most user-friendly or easiest system to navigate.
I don't feel that the system is the most user-friendly or easiest to navigate. I do wish that it was a bit easier to be able to understand a certain function or have a shortcut to the help area - instead of having to click the help button, click another button to actually go to a help page, then have to search for what you are trying to learn. On the plus side, I believe it is pretty simple to add a new account or a new entry to an existing account. And I like that you have the ability to create multiple campaigns and link that campaign to a journal entry when we have someone make a monetary donation to our organization. That allows me to pull a list to see who donated to a specific event we had. As a basic system to add in accounts and keep track of simple things like volunteer hours and donations, I think that Blackbaud eTapestry works. If you are an organization that needs to have detailed information, enter multiple notes under accounts, or track more than five events per year, I don't believe that this system would be the best fit.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud eTapestry in our day to day fundRaising activities. We use it to store supporter information, document donations, run queries and reports, compose and send communications and to make bank deposits. This software system supports all of our fundRaising needs in one software system.

Blackbaud eTapestry is very easy to use and is user friendly. Credit card transactions can be made seamlessly. Recording data has never been easier!

The program is also fully customizable for data fields. If you have volunteers, different affiliates, personal information or anything in particular you want to track, you can!
  • Easy of use for data entry
  • Simple to create queries and compound queries
  • Reports are fully customizable and can be run on or off hours
  • Auto processing of credit cards
  • Data fields are easy to populate with donor information
  • Importing and exporting of information including deposits
  • Integration with QuickBooks
  • Acknowledgement letter creation and storage
  • Would like to see a better integration with website forms. At this time, they are not as customizable as one would like.
  • Mobile giving needs to be a priority to be added seamlessly.
  • Accuracy of the email and social media finder is subpar.
  • Wealth screening cannot be trusted. Could be for the wrong person with the same name.
  • Price point for the database itself is high for small organizations and has dramatic increases.
  • Credit card and processing costs and the payment enablement fee of $600 a year is unacceptable.
Blackbaud eTapestry is a fantastic program for small organizations. The functionality is easy to use. All fields can be customized and affiliations can be created for ease of queries and reporting. It is well suited for organizations that have 10,000 records or less. If you are looking at tracking education related information, such as student information and not fundRaising related, this is not the program for you. It is strictly a fund development and fundRaising database that houses pertinent donor information versus activity tracking. Fields are customizable, and that is fantastic, depending on what you intend on doing with the information. If you are considering Blackbaud eTapestry to do social interactions, find emails and coduct wealth screenings, do not trust all the information you receive back. We found that the email and social finders were not accurate, and neither were the wealth screenings. For some constiuents it worked, but the vast majority, we were better off contacting the donor and gathering information that way.
Karen Tuecke | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
We use Blackbaud's eTapestry on a daily basis to track and record information about our constituency. The eTapestry program is ideal for a small organization such as ours. It allows for queries and reports needed in order to conduct business. Without eTapestry, we would be lost.
  • Daily, we are entering data about our partners in mission. We use that data to create queries and to run reports. eTapestry has made our work easier.
  • Our processes are now streamlined with eTapestry. We know what we need daily, weekly, monthly, etc. and eTapestry gets the work done for us.
  • Deposits and credit card transactions are easily managed by eTapestry.
  • We conduct a lot of donor visits. It would be nice to have a mapping option to layout donors in a certain area and map out the visits, rather than us using Google.
If you are an organization with less than 10,000 constituents, eTapestry is the program for you. It is easily managed for small nonprofits and the support for technical issues is good. Blackbaud has a whole online knowledgebase and educational videos to help you learn what would be best for your organization.
Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this system for our whole team to keep track of individuals, we wouldn't be as strong. There are a variety of different products within Blackbaud eTapestry, and we use a good number of them.
  • Provides information
  • Allows ease of reporting
  • Gives a variety of information
  • Some things are a little clunky to get through
  • The database is a bit antiquated
  • Price is always a factor we consider
This product is well suited for our industry and department because it contains the most relevant information that we need to make connections with our donors and alums. It's helpful for an ever-growing and changing team to see what was done in the past and use that information to take into the future when meeting with people.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud eTapestry is my go to for all CRM within our organization. We keep track of all donations, donor details and prospective donors. By using reports/queries I can supply my Board with financial information within a couple of minutes and I can decide what information they see from account names to recognition names and first donation amount to lifetime donation amount. eTapestry also allows me to send on-off emails or mass communication emails to select accounts and I can add a journal entry at the same time which makes my work life so much easier.
  • CRM
  • Support both via phone, email or chat function
  • Customer Service
  • Invitations to webinars for both their product and partners
  • Information regarding changes to eTapestry and requirements from outside partners
  • The initial training was not enough and the end user had to pay for extra training hours
  • It can be confusing as to where to find certain information regarding your eTapestry login details as you need to log into Blackbaud to do some things. It would be easier if it could be done through eTapestry.
  • Email templates are very basic and could use an upgrade. I know that I can use another partner, but that is an additional cost
As we are a small Foundation with only one Administrative Assistant, eTapestry is perfect for me to keep all of our CRM. Once I got used to how it worked, I found it to be user friendly. If I have any problems, I can either try to find the answer for myself in the extensive library, chat to support or email our Customer Service Representative with questions. I cannot fault either the Support team or Customer Service Representatives I have dealt with over the years as all of them have been knowledgeable and extremely helpful. I would prefer to have better options within the Email section as the templates are very basic. There is another option to use an eTapestry partner, but there are additional costs involved in that. The email templates are OK to use if you wish to send quick information to your database.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used eTapestry as a donor CRM. We gained and tracked donations, as well as other communications, financial, and demographic data about current and prospective donors. I was the primary user, but the product was already in place when I joined the organization. WE also used it to send some donor communications out, from invitations to thank you notes.
  • Donor tracking
  • Donation tracking
  • Storing information to segment donor communications
  • Email capability could be improved
  • The interface could be updated
  • Needs more capabilities around soft credits and sustaining gifts
Overall Blackbaud eTapestry is a really solid CRM option for nonprofits with a mid-sized budget. It's a great younger/less powerful cousin of some of Blackbaud's even more popular products. If you haven't considered it yet, check it out! It's nice because it is specifically made for fundraising and designed with our needs in mind.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use eTapestry for all donor and gift management, communications and reconciliation with financial ledgers. The ease of creating customized queries and reports is very versatile and there are many standard reports that take care of your basic needs, plus preview other capabilities within reporting that can be used to enhance the user created reporting. This allows me to create meaningful reports for internal and external stakeholders such as the Finance department, auditors and the Board of Directors. Our website giving is directly connected via Blackbaud Merchant Services, which greatly reduces the administrative time in creating constituent accounts. The only thing I liked about Raiser's Edge versus eTap was the ability to store batch donation entries for things such as payroll giving, but the recurring gift function is almost as good so wouldn't be worth switching in my opinion.
  • Queries
  • Reporting
  • Budget tracking
  • Tracking Communications
  • Batch entries
Blackbaud eTapestry suites my needs very well, it is easy to use and the Blackbaud team provides great support and regular training sessions. With it belonging to such a powerhouse as Blackbaud, we are able to take advantage of larger scope enhancements that we might not be privy to working with a smaller company, but still use a product that feels like "the right size for us". I'm sure I am biased because I have never worked with a different company in terms of a donor database (I have been the administrator for other style databases though), but they provide a reliable product and they are nice people to work with, so you really can't ask for much more than that.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
I use it to track donors and donations to our nonprofit.
  • basic gift transactions
  • ACH payments
  • online giving forms are dated in look and feel
  • event management/tracking tools are too basic
  • queries and reports are not user friendly
Blackbaud eTapestry was fine for a starter database and is relatively inexpensive. These days even small nonprofits need more modern and user-friendly platforms, whether it's through Blackbaud or another company. Also the customer service is slow to respond and sometimes just plain unhelpful, it has seemed that Blackbaud has been dialing back resources put into eTapestry and perhaps putting them towards their other database solutions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our organization collections donations from individuals, corporations, and foundations. I use Blackbaud eTapestry to track how much each person/organization donates each year. This helps us with our fundraising efforts because 1) we see how many new donors we've acquired in a given year; 2) we see how many repeat donors are committed to supporting our organization year after year; and 3) we track any one-time donors and see if there's a means to connect with them and keep them in the loop for organizational news/events. The database also lets us produce donor acknowledgement letters with in-platform templates and layouts.
  • Produces donor acknowledgement letters and allows for many templates to be saved/used.
  • Charts long-time donor histories.
  • Allows a business to have multiple point-of-contacts/addresses.
  • Interface could be more intuitive.
  • Larger font size for default text (for visually impaired.)
  • A dark screen/ night mode for light fluctuations (i.e., instead of white screen, a darker screen).
Pros: 1) Easy to make donor acknowledgement letters for old and new accounts. 2) Easy to see previous donations on an account. 3) Easy to add new donations to an account. Cons: 1) Not always intuitive (ex: difficult to pull list of donors from a specific 12-month period); learning curve to fully implement 2) Sometimes eTapestry is slow/takes a while to buffer - not always immediate results.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud eTapestry for Customer Relationship Management and gift reporting primarily. I also use to log volunteer hours. It helps us log contacts and create next moves with donors and other stakeholders. It allows program managers to report their activity in a common place that is easy to access for all.
  • Journal contacts
  • Reporting monthly giving and contact activity
  • Receiving credit card gifts
  • DIY forms are difficult to understand and create
  • Reloading the page takes you out of the account you're working in
It is a good beginner solution - with the basic functions easy to find and use. For larger more complex organizations a more robust system may be needed.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud eTapestry to monitor & input donations & deliver information relevant to donors, prospective donors, volunteers. We are challenged with donors not always able to receive to their email addresses a donation receipt or our newsletter communications. PCSBV does not clearly understand how to operate registration for some events. We need to understand better the full capacity of what was purchased for our charitable organization. We have a future meeting with a Blackbaud consultant to ask questions.
  • Record donations & notes
  • Produce reports
  • Provide donor information
  • Pulling reports does not feel intuitive. We struggle to execute compiling the details we need.
  • Managing Event information
  • Deleting duplicate constituent information
Well suited for donations less appropriate for events
October 03, 2022

Great for the basics!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I utilize Blackbaud eTapestry to manage and track donations, send thank you letters, run reports, and we also utilize DIY donation pages on our website.
  • Entering and tracking donations
  • Standard reports
  • Queries
  • Acknowledgement letters
  • Better queries/reports for more complex data queries
  • More DIY pages/online forms - make it easier to make changes and customize
  • More dynamic queries/reports for LYBUNT/SYBUNT
  • Better integration with 3rd party services
Blackbaud e-Tapestry works extremely well for managing the basics of donations. The standard queries/reports and custom queries/reports work well for the basic questions and analysis. However, for more complex data queries, creating a query and running a report can be difficult and/or impossible. It also doesn't always integrate seamlessly with 3rd party event/non-profit software, which leads to the need to enter data manually. Overall, it is a great starting point for donation management. However, it could be more innovative in queries/reports and in sending acknowledgment letters. For example, it would be great to send a thank you video to connect with donors within the software, in addition to a regular letter, but that isn't an option.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud eTapestry to help create appeal letters to be emailed out to contacts. The product is useful for cataloging information and providing analytics.
  • Storing and managing donor information
  • Providing analytics
  • Managing information on contacts
  • The system isn't intuitive
  • Email templates are bulky and not easy to use
  • Limited design capabilities for email letters
Managing our contacts has been helpful. Example, if myself or a colleague meets with a contact we can record the particulars of that meeting and draw on it to build an account of our relationship with them.

Etapestry has not been well suited for creating appeal letters or emails. The design work generally needs to be done outside of the program then a lot of time gets spent trying to make that fit into a pre-existing template, or rejigging the design to suit the limited design capacity of Etapestry.
October 02, 2022

Fine, not great

Score 5 out of 10
Vetted Review
Verified User
Incentivized
I use it for all fundraising purposes. Tracking moves management, records for donations and contacts, diy form for giving pages. This is our main database for fundraising and communication with our donors.
  • Integration with BBMS
  • Simplicity for user
  • Simple info display
  • Customer service
  • Pricing - too expensive
  • DIY forms - donor experience
Blackbaud eTapestry is fine. Useful for a new fundraiser. It leaves a lot to be desired but you can operate nicely with under 10,000 constituents
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Fundraising Constituent Relationship Management
  • customizable
  • queries
  • reporting
  • communications
  • forms
  • standard report
Blackbaud eTapestry is a robust database with significant ability to customize. Those are pluses, but also makes it difficult for those whose employees are not database proficient.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
I use it for tracking donations from individuals, corporate sponsors and grants. I use it to send out mailings for tax receipt purposes and we use it for our newsletter distribution. We also use the notes section to keep track of who we call, send thank you letters to and for information about the donor.
  • Tracking donations
  • An improved newsletter system with auto save
  • Less emails sent to user of eTapestry by Blackbaud
  • More intuitive systems that are easier to navigate
Blackbaud eTapestry used to be more affordable, but now with the addition of an annual $600 enablement fee, it puts it out of reach for some nonprofits. eTapestry is their older system, but the new one is well over $7,000 a year, probably even more now, and not affordable to smaller nonprofits. eTapestry has the basics that we need, and we have used it for multiple years, we are just disappointed that the cost has gone up so much without a lot of improvements.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud eTapestry for fundraising and development, acknowledgements, reporting
  • profile
  • reporting
  • customer service
  • user friendliness
Gives you a lot of information but difficult to understand and hard to access. I have been in the industry for 20 years and this is the most complex CRM I have ever used. Data never appears the same no matter what I do and it is too complicated to run simple queries and reports
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud eTapestry is the main CRM for my mid-size nonprofit. We use it to track all donations, contacts with donors, and all reporting for the month, quarter, and year-end.
  • Robust reporting options
  • fairly customizeable
  • Horrible customer service
  • difficult to work with
  • very long response times
  • overly expensive
Blackbaud eTapestry has been nearly impossible to work with when wanting to look at cost reduction. We are currently in the process of leaving and have the process of data migration to be very painstaking to do with eTap customer services. Additionally we were locked out of our account for the five days within our contract but towards the ends making data migration actually impossible. Really put our organization in a horrible position.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
ETAP tracks all information regarding donations and donors toour school.
  • very clearly presents all donor info, for example their addresses etc...
  • Has ability to report on a wide variety of information.
  • Clearly connects journal entries (donations) to donors as well as pledge information.
  • email templates
  • DIY templates
  • ease and simplicity when it comes to running even basic reports.
Blackbaud eTapestry was definitely trusted to manage all of our data. Super powerful when it came to its ability to run complicated reports. But hard for other staff members (who might not have been "experts") to run any reports. Required extensive experience and knowledge to be able to run simple reports. Wasn't so good with setting up and editing email templates or DIY forms.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud eTapestry is the backbone of our data services. From managing donor and membership records, to maintaining accurate records and notes, eTapestry is a great product for small to mid-sized non-profit organizations. While we do not currently have eTapestry connected with any products other than Constant Contact, the ability to import information makes for an easy adjustment. We rely on this product heavily for reporting purposes and is critical to our success as an organization.
  • Import gifts and information to donor record.
  • Quickly report on various segments.
  • Communicate effectively with our support base.
  • The addition of second most recent gift as a data field, as after running an import the gift just imported is now the last gift, would be a nice addition.
  • The ability to import information into personas for quick updates during gift import would be a nice improvement.
  • It would also be nice if the ability to send a communication to an externally imported list of just emails, rather than querying on donor records.
  • The ability to have more record space without the need to purchase additional records. This will eventually cause us to outgrow eTap.
Blackbaud eTapestry is well suited for an organization of our size (mid sized) to effectively manage our donor database. Because we generate most of our mailings in-house, eTapestry makes to generation of these segmented lists easy. While there are capabilities that take time to learn, this software is fairly easy to obtain a simple mastery of. If your organization is large, with a large donor base you will not want eTapestry as there are record limitations, which can be overcome by purchasing additional records, which is a yearly (not one-time) fee.
September 28, 2022

Good but can be better.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Responsible for the daily operation of the fundraising database (eTapestry by Blackbaud), which includes keeping accurate donor records, gift entry and processing, gift acknowledgment, and reporting. Works closely with the CEO/Founder and staff to ensure that all gifts from donors and purchased curriculums are accurately processed, tracked, acknowledged, and reconciled with the finance department. Also, identify best practices and recommend procedures and solutions for database accuracy and efficiency. A key member of the organization’s staff, responsible for organizing and managing all aspects of donor records. In addition, I create and send out our newsletters, flyers for special events, and provide reports for the CEO & Founder of the organization.
  • Allows to design documents to fit the needs of the organization.
  • Ability to correct any information as needed.
  • Ability to merge information when it duplicated.
  • Having the ability to cut and paste from an outside source and pasting on onto a document in eTapestry.
  • Having the ability to see an document previously sent from an individual account.
For this organization, which is still growing, eTapestry is perfect for our current needs. As stated in the previous statement, eTapestry needs those improvements to make everyday usage easier.
Score 9 out of 10
Vetted Review
Verified User
We use eTapestry as donor, volunteer and contacts management software. eTapestry helps us record all donation history, keep track of pledge payments and also administer prospect management.
  • Donations record
  • Contacts management
  • Donation acknowledgments /tax receipting
  • Sending newsletters
  • Could improve on query building and reporting functionalities
Great software for a medium sized organizations with simple reporting requirements. Its customizability options gives it room to accommodate many features that an organization might need as it grows.
September 28, 2022

Take my money and run!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it daily to record donor contributions/gifts. We run reports to market for continued support with a 3rd party vendor for appeals. We also use it for events, monitor donations, weekly revenue reports, and so much more. Our product does not address the DIY donation pages well. We've been told that we have unlimited pages however, in my experience, we can only have 10. We also purchased an online form and now they want to charge us $400 to update it. We saw how the online store would work and it does not meet our needs but they want to have us continue to use it at over $1,000. We are currently looking at upgrading to Raiser's Edge to improve our quality of life and use of reports, donation pages, and communications. EtapeBlackbaud eTapestrys does the basics and can get us by but we need more support to move forward and raise additional funds. It does not have integration with other event software to make life easier.
  • Process day-to-day donations
  • Weekly revenue report
  • Standard reports
  • Accounting based on campaigns and appeals
  • DIY online donation pages
  • Reports for weekly dynamics
  • Comparison from year to year
We have grown in size and donor base and Blackbaud eTapestry keeps wanting more money to add more clients, and to utilize the sales tax. Blackbaud eTapestry says they have easy-to-use DIY pages - unlimited oh, but not in our case. You can only have 10 and we have to keep deleting older versions in order to make room for additional ones. We have had to search for answers and do things by trial and error. We have had some great answers provided by the support team but other times, it is a boondoggle. It has the basics for donations, management of funds, and reports to match campaigns. Basic tools. We are ready to move forward to be more efficient, to measure our successes easier, to implement communications easier, and to have reports and analysis at our fingertips.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud eTapestry CRM to track all fund development interactions in a charitable organization. This includes financial journal entries and related communications for all donations, pledges, sponsorships, planned gifts, and grants. We also use Blackbaud eTapestry to link our website donation, volunteer and event forms to the database. We use the query feature to search for information, manage event guest lists, create reports, and create mass emails or letters and receipts. We can track grant status as well. It has been less useful for moves management of prospects than we would like. Outlook integration is useful.
  • Easy search capabilities
  • Improved DIY web forms easy to use
  • Great standard reports and easy DIY queries
  • Easy to handle pledges, upgrade, and reporting to donors on these
  • Moves Management integration is not useful. Needs better prospects tracking
  • Would like a better way to track cultivation visits, tours, and stewardship. Hard to customize event tracking lists
  • Should declutter journal by keeping financial and contact details separate
  • User defined fields are great, but should have the ability to permanently delete unused fields
  • Complex compound queries are not always supported by the system
We find the system works well for a small to medium shop. Easy to handle, quick and customizes well. Generates basic reports well. Auto processing and scheduling is also smooth and easy. Emails can look like spam in some systems. Tracking prospects via moves management and integration with Outlook, especially calendars, could be improved.
Ann O'Neil Gradowski | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Etapestry is our primary donor database manager. We had hoped to use it for other areas, including programmatic/volunteer management (which would include form creation etc.), fundraising via merchant use, and direct and large-scale communications (emails, texts, etc.) but found the platform somewhat lacking in user-friendly dynamics, limitations in creativity, interface with users and donors - still very rudimentary. Our focus in our donor demographic is college age and their families/parents, young alumni, some older alumni and older community members but our primary age range is 18-40. They have a very different view point of how things should "work and look". eTapestry (Blackbaud) was also the most comprehensive and affordable option when we first started, and still has a great comprehensive approach to fundraising and donor management, but the interface is still dated, and we found alternative systems to assist us with our online giving, communications, and volunteer/program dynamics that worked better. However, those systems lack excellent donor management pieces - especially with reporting, tracking, and such. So we are a hybrid of many systems, most of which do not and cannot communicate with each other - but we make it work for now.
  • Ability to tailor our donor information collected.
  • Options to create reports (though not easily done- steep learning curve for a user).
  • Customizable to each user - more options to customize than not.
  • Hard to use. Bottom line.
  • Interface is dated - too technical looking, for some users.
  • Collaboration with other systems is very difficult - to import/export very challenging.
When we began our capital campaign, it was helpful to have a good record of donor engagement to see whom we needed to work with and invite into that relationship - Blackbaud is renowned for its ability to help development directors create best-case scenarios for success with donors based upon their capacity to receive, store and recall data about donors, events, etc. and their impact on fundraising. The cost of any donor management software makes it hard for small non-profits to afford, and again, some of the interface working with a younger clientele makes the less costly, more "attractive," yet less capable platforms for donor management more attractive. Primarily bc small non-profits have not yet moved into the realm of truly examining their donor data and using that data to compel their missions forward.
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