Excellent Calls and Project Communication Management Software and the Most Effective Scheduling Platform.
Easy and Effective call management platform with multiple excellent capabilities which any user can easily get used to their …
Overview
What is CallMiner Eureka?
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding…
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What is CallMiner Eureka?
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Tech Details
What is CallMiner Eureka?
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
CallMiner Eureka Videos
CallMiner Eureka Case Study: SiriusXM
CallMiner Eureka Case Study: Conn's Home Plus
CallMiner Eureka Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users commonly recommend several improvements for CallMiner. First, they suggest fixing the issues related to data searching and loading time, aiming to enhance the speed and efficiency of these processes. Second, users recommend adding the option to export raw data in Binary format, which can lead to faster results and smoother analysis. This feature would enable users to obtain insights more efficiently. Lastly, users emphasize the importance of having dedicated staff and expertise to fully leverage the Speech Analytics portion of CallMiner. Having specialized personnel who can extract valuable insights from call center transactions is seen as vital for improving business performance. Additionally, users find CallMiner to be a valuable investment that pays for itself over time. They recommend exploring hidden insights in call center transactions, attending demos at industry events, leveraging advice from other users, and having a clear roadmap for effective use of the software. Persistence, dedication, thorough documentation, correct metadata input, and planning for future business goals are also recommended to make the most out of CallMiner's capabilities.
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August 30, 2020
CallMiner Eureka: Overview
We provide speech analytics as a service, and CallMiner Eureka is our product of choice. It is inherently flexible and can be used to deliver results across industries due to its flexibility and ability to be customized.
- Customization: Can be tailored to any organization's needs.
- Open: APIs allow for export of data into other systems (CRM, BI tools, etc.).
- Visual: Visualizations allow users to make quick decisions based on trends, findings, etc.
- Admin tools such as integration/ingestion tracking.
- Reduced churn
- Improved sales effectiveness
- Agent oversight
- WFH management
- Marketing automation
August 23, 2020
Eureka!
Our company currently uses Eureka for multiple departments. We are utilizing CallMiner to score our agents on their live incoming and outbound contacts. Eureka currently is addressing our quality assurance needs. We are always looking to add and tweak the verbiage that CallMiner is looking for to optimize the agent's scorecards, to develop stronger more knowledgeable, and more efficient agents.
- User-friendly interface
- Great reporting
- High customization
- More accurate transcripts.
- Faster loading times in the application.
- More effective coaching sessions with agents.