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Evolve IP Unified Communications

Evolve IP Unified Communications

Overview

What is Evolve IP Unified Communications?

Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.

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Recent Reviews
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Pricing

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Evolve IP Unified Communications

Evolve IP Unified Communications

N/A
Unavailable

What is Evolve IP Unified Communications?

Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Evolve IP Unified Communications?

Evolve IP’s cloud IP Phone systems are designed to help businesses move away from having to manage carriers, hardware and vendors by providing an enterprise quality hosted PBX with advanced unified communications features and world-class voice quality to any user, in any location, for a low, predictable monthly fee. The vendor’s value proposition is that their solution will help companies attain cost savings, mobility, flexibility, control and quality that is crucial to their success.

According to the vendor, by leveraging Evolve IP’s unique carrier access cloud, or the user’s existing Internet connections, businesses can enjoy the flexibility of hosted VoIP services with the quality and control of on-site equipment – eliminating maintenance headaches and increasing up-time.

Evolve IP Unified Communications Features

  • Supported: Advanced ACD Routing Policies
  • Supported: Agent and Supervisor Features
  • Supported: Scalability and Capacity
  • Supported: Unlimited usage and DID
  • Supported: Polycom VVX HD handsets Included
  • Supported: PX, MAC, Google and Mobile integration
  • Supported: Unified Messaging
  • Supported: Skype for Business, MS Lync, Google Apps and CRM Integration
  • Supported: Instant Messaging and Presence (IM&P), Video, Desktop Sharing
  • Supported: International Options
  • Supported: Built-in disaster recovery/business continuity features
  • Supported: Monitored and managed 24x7

Evolve IP Unified Communications Integrations

Evolve IP Unified Communications Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
September 23, 2019

Evolve IP is a phone system and company to avoid.

Verified User
Administrator in Information Technology
Hospital & Health Care Company, 201-500 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Our entire company uses this as our phone system as well as call center. Internally, we utilize the UC-One softphone application on Windows laptops and cell phones. It doesn't really address any "problems", but certainly causes a lot. We needed a new phone system a few years back and this was what was chosen.
Pros and Cons
  • For UC calls, it works fine for the most part. Making and taking calls using a physical Polycom phone works fine.
  • It is pretty reliable as a service. We use an Edgewater device on our network to apply quality of service to the phone and prioritize that network traffic. Even the remote usage seems to work fine.
  • There are so many ways they need to improve. I can't list them all.
  • First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup.
  • Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data.
  • Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order.
  • Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options.
  • The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account.
  • There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again.
  • When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user.
  • UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.
Likelihood to Recommend
I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:
1. Your company isn't growing and your users never leave the company.
2. You don't have to call support or make edits to the admin portal.
3. Don't need reporting.
4. Only use a physical phone to make/receive calls.
5. Do not plan to use a softphone or call center system.
6. Enjoy systems or people that frustrate you.
Evolve IP Unified Communications Feature Ratings
Cloud PBX (5)
40%
4.0
Hosted PBX
70%
7.0
Multi-level Interactive Voice Response (IVR)
60%
6.0
User templates
N/A
N/A
Call reports
10%
1.0
Directory of employee names
60%
6.0
Call Management (5)
40%
4.0
Answering rules
50%
5.0
Call recording
20%
2.0
Call park
50%
5.0
Call screening
40%
4.0
Message alerts
40%
4.0
VoIP system collaboration (4)
37.5%
3.8
Video conferencing
N/A
N/A
Audio conferencing
40%
4.0
Video screen sharing
50%
5.0
Instant messaging
60%
6.0
Mobile apps (2)
70%
7.0
Mobile app for iOS
70%
7.0
Mobile app for Android
70%
7.0
Return on Investment
  • It wastes our admins time with all of the issues we have to deal with.
  • It wastes our employee's time with all of the issues they have to deal with while waiting for a resolution.
Alternatives Considered
Evolve is worse than Dialpad, Vonage, RingCentral, Genesys, MS Teams, 8x8, and any other system I've dealt with. These mentioned all have better features, work well, are simple to use and admin, and some of them cost less.
Support Rating
1
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
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