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Clockwise.MD, the patient engagement software by Experity, has proven to be a valuable tool for healthcare providers in solving various …
Overview
What is Experity Patient Engagement (Clockwise.MD)?
Experity Patient Engagement (formerly Clockwise.MD) is a medical scheduling suite of software from Experity Health headquartered in Machesney Park.
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What is Experity Patient Engagement (Clockwise.MD)?
Experity Patient Engagement (formerly Clockwise.MD) is a medical scheduling suite of software from Experity Health headquartered in Machesney Park.
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What is Experity Patient Engagement (Clockwise.MD)?
Experity Patient Engagement (Clockwise.MD) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Clockwise.MD, the patient engagement software by Experity, has proven to be a valuable tool for healthcare providers in solving various business problems and improving their operations. Users have found that Clockwise.MD helps them manage their time more efficiently when seeing patients and documenting history of present illnesses. The software enables faster patient check-ins and keeps appointments and times organized, eliminating the need for paper and helping to track appointments seamlessly. Additionally, Clockwise.MD streamlines the registration process for patients, improving the arrival experience for care. This not only enhances patient satisfaction but also contributes to better scores and sets expectations. By providing good data for evaluating processes, Clockwise.MD allows providers to make informed decisions and adds convenience to their offerings. Its ability to manage patient flow and allow patients to select reservation times has been particularly beneficial for urgent care centers, ensuring efficient resource allocation and prioritization. Overall, Clockwise.MD has been praised by users for its ease of use, efficiency, and ability to address key business challenges in the healthcare industry.
Easy-to-use Interface: Reviewers have consistently praised the software for its simple and intuitive design, specifically tailored to urgent care settings. Many users mentioned that the system is comprehensive, providing templates for common chief complaints and allowing for fast and efficient evaluation of patients.
Seamless Patient Experience: The software's patient-facing features, such as online sign-in, mobile functionality, and text notifications, were highly appreciated by reviewers. These features contribute to a seamless patient experience from start to finish. Some users also noted that the software allows patients to easily navigate the interface and manage their appointments.
Efficient Workflow Management: Several reviewers highlighted the software's ability to improve workflow management in urgent care clinics. The options provided by the software, such as tracking average wait time and number of patients in line, make it easy for users to manage patient orders and ensure timeliness. Additionally, the paperless nature of the software helps with easy tracking of patients' check-in and check-out times.
Restrictive Drop-Down Menus: Some users have found the software to be restrictive due to limitations in the drop-down menus. They feel that these limitations hinder their ability to input information efficiently and accurately.
Software Freezes/Lags: Users have experienced frustration with occasional freezing and lagging of the software, especially when there are network errors. This can disrupt their workflow and cause delays in patient care.
Lack of Templates for Chief Complaints: The software is reported to lack templates for certain chief complaints, which makes it inconvenient for users to document patient visits. This requires them to create custom templates or manually enter information each time, leading to inefficiencies in their workflow.
Based on user reviews, in an Urgent Care Setting, users recommend this software for its efficiency in delivering fast patient care. They find it suitable for quickly attending to patients and managing their needs effectively.
Another recommendation is to use this software for easy charting and documentation purposes. Users find it user-friendly and convenient for tracking patient information and maintaining accurate records.
However, it is important to note that some users do not recommend using this software and describe it as bad without further elaboration. Opinions may vary, so further investigation is required to understand the reasons behind such negative feedback.
In addition to these recommendations, one user suggests considering inter-organizational communication when choosing a program, as many healthcare providers and institutions are migrating towards Epic software. Another user recommends ensuring that everyone has an iPad when using this software.