Kustomer, from Facebook Reviews

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41 Ratings
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Score 7.9 out of 100

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Reviews (1-2 of 2)

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September 29, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Kustomer Performances need improvement. The pages do load very slowly but that might be because of the information they carry. If Kustomer integrates with other software or systems it does slow the performance. They need to find a solution to this.
Read this authenticated review
October 29, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Because ages load quickly, reports complete in a reasonable time frame, given their complexity
Read this authenticated review

Feature Scorecard Summary

Organize and prioritize service tickets (15)
Expert directory (14)
Subscription-based notifications (13)
ITSM collaboration and documentation (13)
Ticket creation and submission (15)
Ticket response (15)
External knowledge base (12)
Internal knowledge base (12)
Customer portal (11)
IVR (10)
Social integration (12)
Email support (15)
Help Desk CRM integration (10)

What is Kustomer, from Facebook?

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. The vendor states that Kustomer helps brands resolve conversations on all digital channels by automating 40% of interactions via self-service, first contact resolution with intelligent routing, and by driving omnichannel experiences between customers and agents. The Kustomer open CRM platform is designed to minimize costs by acting as a single record of truth, managing and contextualizing data to drive smarter processes that scale business. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect easy questions, and power support experiences that satisfy customers.

Today, the vendor states Kustomer is the core platform of some of customer service brands like Ring, Glovo, Glossier and Sweetgreen. Kustomer was acquired by Facebook in late 2020.

Kustomer, from Facebook Downloadables

Kustomer, from Facebook Competitors

Kustomer, from Facebook Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Enterprise$89per month, per user
Ultimate$139per month, per user

Kustomer, from Facebook Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: Afrikaans, Albanian, Arabic, Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Modern Greek, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Frequently Asked Questions

What is Kustomer, from Facebook's best feature?

Reviewers rate Ticket response highest, with a score of 8.9.

Who uses Kustomer, from Facebook?

The most common users of Kustomer, from Facebook are from Mid-size Companies and the Apparel & Fashion industry.