Read Hailey Miller's full review
Use Cases and Deployment Scope
It's being used across the whole organization, connecting different teams. We're an online ordering company. We work with thousands of restaurants. We market them on our App and make it possible for consumers to order online from these restaurants. The main purpose of Kustomer in my team is to inform me if there are any issues with the accounts (restaurants) that I'm managing (e.g., customer complaints, menu issues, schedule updates, etc.). And if there is anything that needs changing or updating on the account that I am unable to do, a ticket is sent to the appropriate team (Finance team, IT team, etc.).