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Falcon.io Reviews

24 Ratings
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Score 6.2 out of 100

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Reviews (1-3 of 3)

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March 03, 2015

Quite good but not perfect

Anonymous | TrustRadius Reviewer
Verified User
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

5
I'm not quite as happy with Falcon Social as I thought. It is lagging a lot and the functions are not working as they should. I feel I don't know all functions in the system so I can't use all the features.
Read this authenticated review

Falcon.io Scorecard Summary

Likelihood to Recommend (24)
6.2
Likelihood to Renew (3)
6.3
Performance (1)
8.2

Feature Scorecard Summary

Boolean keyword searches (3)
4.3
Filtering out noise/spam (4)
5.0
Sentiment analysis (5)
4.1
Broad channel coverage (4)
6.3
Content planning and scheduling (5)
4.4
Audience targeting (3)
7.1
Content optimization (4)
4.7
Workflow management (4)
5.7
Automated routing and prioritization (2)
9.0
Customer interaction histories (5)
8.0
Bulk actions (2)
6.0
Lead generation (3)
8.0
Content marketing (3)
6.0
Paid media management (2)
10.0
Campaigns and promotions (3)
5.3
Twitter (5)
7.4
Facebook (5)
6.1
LinkedIn (3)
7.1
Google+ (3)
10.0
Instagram (5)
4.7
YouTube (2)
8.8
Campaign success analytics (4)
4.3
Real-time tracking (4)
8.6
Competitor analysis (4)
4.2
Role-based user permissions & privileges (5)
8.7
Mobile access (4)
2.3

What is Falcon.io?

Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social listening, engagement, publishing, analytics and managing customer data.

This platform enables marketers to deliver more personalized brand experiences based on enriched customer profiles. The technology is complemented by comprehensive support and consultancy services.
Categories:  Social Media Marketing,  Social Media Publishing,  Social Media Management

Falcon.io Features

Listening/monitoring Features

Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage

Publishing Features

Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management

Engagement Features

Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions

Marketing Features

Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions

Channel coverage/integration Features

Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube

Reporting/analytics Features

Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis

Account management Features

Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureApproval Flows
Has featureLanding page builder
Has featurePriority Inbox
Has featureProfile Cards
Has featureSocial analytics
Has featureCRM import
Has featureAudience Management
Has feature7-day customer support
Has featureTailored service plans

Falcon.io Screenshots

Falcon.io Video

Introducing Falcon.io - one unified customer experience platform. Bringing you closer to the people that mean business.

Falcon.io Integrations

Twitter Official Partner, Facebook Marketing Partner, Instagram Partner, DataSift Partner, Google+ Pages Partner, Plugged Into GNIP, Zendesk Partner, Lexalytics Partner

Falcon.io Competitors

Falcon.io Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Falcon.io$129per month

Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.

Falcon.io Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
20%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
40%

Falcon.io Support Options

 Free VersionPaid Version
Social Media
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Falcon.io Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English