Falcon.io Reviews

24 Ratings
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Score 6.3 out of 100

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Reviews (1-8 of 8)

Lainey Graham | TrustRadius Reviewer
April 26, 2019

Falcon.io Pros and Cons

Score 2 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Falcon.io is currently being used by the content marketing team and customer service to coordinate and publish content to Facebook, Instagram, Twitter, and to answer customer direct messages. It is also used by our content marketing team to gather metrics and determine the success of various content pieces and campaigns.
Read Lainey Graham's full review
Anonymous | TrustRadius Reviewer
February 01, 2019

A powerful platform with unique functionality for media buying

Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Falcon.io provides many similar functionalities as every other social media management platform. As an agency that services many clients, we are always looking for new tools that can enable us to offer unique services and features to them. We found one such feature within Falcon.io that allowed us to extract unique target audience sets from our listening query results. This unique and powerful functionality allowed us to run strong advertising campaigns on Facebook that managed to achieve some of the best CPC and CPM post rates we've seen compared to our regular targeted ads.
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Andrea Pawlowski | TrustRadius Reviewer
April 18, 2017

All in one solution

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are using Falcon.io to manage all our social media Issues in the company. We are an online tech magazine and are using it to publish articles and other content, process commands, and manage statistics.
Read Andrea Pawlowski's full review
Philipp Schwarz | TrustRadius Reviewer
April 28, 2016

Team Orientated Social Media Tool

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Falcon Social is used as our central social media tool. We are planning, implementing and evaluating all our social media campaigns with it. Its strengths are the bundling of all social media channels. It is easy to work with and it makes it easy to work in teams. It also provides a lot of powerful tools to build Facebook landing pages.
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Sabine Hollegien | TrustRadius Reviewer
March 05, 2015

Great tool for content toppers!

Score 4 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

I use the tool to publish my content for the various tourism campaigns within our organization. At this moment I am the only one in our organization that controls the tool. The tool works efficiently and is easy to use. New updates are in my opinion necessary. Currently I can not make mentions or tags in updates.
Read Sabine Hollegien's full review

Feature Scorecard Summary

Boolean keyword searches (3)
5.3
Filtering out noise/spam (4)
5.8
Sentiment analysis (5)
4.6
Broad channel coverage (4)
6.9
Content planning and scheduling (5)
5.2
Audience targeting (3)
7.2
Content optimization (4)
5.5
Workflow management (4)
6.1
Automated routing and prioritization (2)
9.0
Customer interaction histories (5)
7.9
Bulk actions (2)
6.0
Lead generation (3)
7.9
Content marketing (3)
6.5
Paid media management (2)
9.9
Campaigns and promotions (3)
6.3
Twitter (5)
7.7
Facebook (5)
6.8
LinkedIn (3)
7.3
Google+ (3)
10.0
Instagram (5)
5.5
YouTube (2)
8.8
Campaign success analytics (4)
5.1
Real-time tracking (4)
8.2
Competitor analysis (4)
5.0
Role-based user permissions & privileges (5)
8.6
Mobile access (4)
3.2

About Falcon.io

Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social listening, engagement, publishing, analytics and managing customer data.

This platform enables marketers to deliver more personalized brand experiences based on enriched customer profiles. The technology is complemented by comprehensive support and consultancy services.

Falcon.io Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureApproval Flows
Has featureLanding page builder
Has featurePriority Inbox
Has featureProfile Cards
Has featureSocial analytics
Has featureCRM import
Has featureAudience Management
Has feature7-day customer support
Has featureTailored service plans

Falcon.io Screenshots

Falcon.io Integrations

Twitter Official Partner, Facebook Marketing Partner, Instagram Partner, DataSift Partner, Google+ Pages Partner, Plugged Into GNIP, Zendesk Partner, Lexalytics Partner

Falcon.io Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.

Falcon.io Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
20%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
40%

Falcon.io Support Options

 Free VersionPaid Version
Social Media
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Falcon.io Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English