FAMIS Review
Currently our Facilities Management team manages and owns the software, and any type of request from them (campus-wide) must be entered …
Overview
What is FAMIS 360?
FAMIS 360 (combining the 360Facility product with the FAMIS product line, from Accruent) is a real estate planning, facilities and space management platform from Accruent in Austin, emphasizing maintenance timing and cost optimization for safer and efficiently managed facilities. It…
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What is FAMIS 360?
FAMIS 360 (combining the 360Facility product with the FAMIS product line, from Accruent) is a real estate planning, facilities and space management platform from Accruent in Austin, emphasizing maintenance timing and cost optimization for safer and efficiently managed facilities. It is part of the…
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What is FAMIS 360?
FAMIS 360 Videos
Columbia College | Accruent Case Study | FAMIS
Accruent | Key Control Software | FAMIS & 360Facility
FAMIS 360 Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(4)Reviews
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November 28, 2018
FAMIS Review
Currently our Facilities Management team manages and owns the software, and any type of request from them (campus-wide) must be entered through the system. It doesn't have a great notification system to track changes, or statuses. We only receive an email once it is "closed," but never during the request process to know if it has been assigned, a change has been made, or for them to acknowledge any updates. The billing side of this is also very difficult to track and reconcile.
- It holds all of the building information or details of rooms/room types that help with requests being more specific on a room level.
- Requests are organized by the specific user, however you can also search other users work orders, as well, which is helpful in our department (Hospitality Services).
- They purchased EMS - which I cannot wait to see how they integrate!
- Needs to be more fields for "pick up/drop off times," or to put in deadline times.
- More communication back and forth to users and the person the order is assigned to. When updates are made, there is no notification that they have been acknowledged.
- It would be nice to have pricing associated with different requests. It is a guesstimate every time on how much labour or time will be needed. Some sort of price menu would be great so when we check the financial page of the order we are not surprised every time.
- Many updates to work orders have been missed and incorrect furniture has been delivered for events.
- There is no delivery/pick up time option, so if we booked it to be done after 2:30 (when our labour crew is done for the day) we do not get any communication saying it cannot be done, or that we have gone outside the booking window. Would be nice to have a feature that limits the window you can request work orders for events.
- Been told work orders would cost x amount, charged the client, and then months later find out the amount was different. And only found out after reviewing internal charges to our FOAPAL - there is no notification or communication that your total is final and ready for review, or what the charges were.
April 18, 2018
FAMIS? or Famous?
We use it as a work order system for our facilities services department to track all the work that we do on campus. We also use it for building plans for all of our buildings on campus. We also use it for reporting and time tracking for all of our technicians.
- The ability to create new reports and format them to exactly what you are looking for in a said report.
- Finding mistakes as far as user errors or placing information in the wrong fields or boxes. Interfaces can be made to track these things
- Key Access portfolio, tracking keys for all of our building users
- Flexibility. Some things have to be done in an exact way or it could mess up a large number of things in the work order system. it would be nice if it was a little more flexible
- Available on more platforms, we use to be able to use it on Internet Explorer, Firefox, Chrome, and Safari. Now it is only working on Internet Explorer
- Accountability of work being done on campus
- Ways for us to charge our customers for the work being performed