TrustRadius Insights
FastSpring has been a trusted solution for businesses across various industries for over 10 years. Users have relied on FastSpring to …
Overview
What is FastSpring?
FastSpring is an ecommerce solution with features such as subscription billing and customer relationship management.
Recent Reviews
Reviewer Pros & Cons
- Cover All Bases - FastSpring not only complies with the GDPR, but also VAT taxes, ALL Currencies and Languages, Multiple Payment Options, 5TB of file ...
- The sudden addition of a mandatory "Risk Assessment Fee." We are to pay by 29th or they threaten to shut down our store and keep all earnings for 90 d...
Pricing
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What is FastSpring?
FastSpring is an ecommerce solution with features such as subscription billing and customer relationship management.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Paddle?
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.
What is PaySimple?
PaySimple is a payment gateway software solution offered by PaySimple.
Product Demos
How to Explain Pricing with IQ | Use Case Demo | FastSpring IQ
YouTube
Demo Video - FastSpring IQ | Interactive Quotes
YouTube
Product Details
- About
- Tech Details
What is FastSpring?
FastSpring Video
FastSpring - Powering the Digital Economy
FastSpring Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(10)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
FastSpring has been a trusted solution for businesses across various industries for over 10 years. Users have relied on FastSpring to automate their product sales, including order details, fulfillment, payment of taxes, and fraud prevention. The platform has proven invaluable for selling desktop software, macOS automation software, and CMS extensions. It has simplified the process of building and maintaining a payment processing stack, allowing users to focus on product development. FastSpring's ability to handle European Union VAT and its support in handling taxation for different countries have taken the load off businesses, reducing administrative work. Customers appreciate the convenience of FastSpring's simple popup payment window and secure link to products, making purchases effortless. The platform's seamless integration with internal licensing systems and its ability to accept multiple forms of e-payment such as Amazon and PayPal have made it an excellent choice for many users. FastSpring's reliability, quality, and flexibility have garnered positive experiences from users who recommend the service to others seeking a trustworthy and reliable eCommerce platform.
FastSpring is highly recommended by users for starting or running an online business. They emphasize its reliability and long-term use, describing it as an exceptional e-commerce tool with excellent support. Users suggest using FastSpring to create an online store with a great shopping experience and to easily manage purchases and sales. It is also recommended for working with international clients, with users suggesting reaching out to their support for any doubts or questions.
Users recommend evaluating the value FastSpring provides as a Merchant of Record and for e-commerce and international tax management. They also highlight its reliability and good support. FastSpring is seen as a good fit for B2B software companies, recommended for automating the selling process of multiple products and for easy tax management on sales.
Users find FastSpring to be a super useful, effective, and productive tool for sales automation. They mention its excellent technical support and suggest using it for a powerful e-commerce platform that solves most needs in record time for 80% of e-commerce sites. It is highly recommended for selling digital products online, offering helpful and responsive support.
Despite some concerns about lack of support and system stability after several years of use, other users still recommend FastSpring and mention its service backed by real people that can be reached if needed. Some users also recommend using FastSpring despite the lack of integration with AWeber, suggesting alternative solutions.
Others suggest trying FastSpring because it's free to use and offers a professional and stylish e-commerce platform for digital goods. Users express satisfaction with FastSpring after almost 9 years and describe it as the small business answer to e-commerce without overhead.
Users acknowledge that FastSpring's offerings may come at a higher price, but they find them valuable compared to a payment gateway only. They recommend thinking through what you want to accomplish before starting with FastSpring's subscription management options.
FastSpring is highly recommended as the future of e-commerce, with users assuring that once you try it, you won't want to use anything else. They highlight its excellent features and service, especially for XOJO developers with its integrated solution with LimeLM for licensing.
Users suggest FastSpring as the place to go for customization at a reasonable price. They find FastSpring easy to deal with and well worth it.
Users also recommend FastSpring for protecting software with serial numbers and suggest setting up notifications to have full control over marketing to existing customers. They recommend going through the support material thoroughly for setting up products within FastSpring.
The customer service and platform of FastSpring receive high praise from users. It is recommended for all kinds of subscriptions and for those who want to get maximum benefits from online sales. Users suggest using FastSpring and their customer service for getting started.
Finally, users express anticipation for the availability of ApplePay integration with FastSpring, indicating their desire for continued improvement in the platform's features and offerings.
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
December 25, 2023
FastSpring - King of eCommerce!
FastSpring is no longer used by my company. I liked the fact that FastSpring only requires a percentage cut of sales and not an additional service fee, but as of 2023 that has now changed. They now required a $150 "Risk Assement Fee." And if you fail to pay it, your store will be shut down and all pending payments will be held for "90 days."
- Cover All Bases - FastSpring not only complies with the GDPR, but also VAT taxes, ALL Currencies and Languages, Multiple Payment Options, 5TB of file storage per product (allowing for almost an unlimited file storage limit storewide), custom storefront and custom email fulfillments and so much more!
- The sudden addition of a mandatory "Risk Assessment Fee." We are to pay by 29th or they threaten to shut down our store and keep all earnings for 90 days. Their notice of this fee was also short notice. In addition to this, they are now using AI as the judge of whether or not we can continue to use FastSpring even after we pay the $150 fee. The AI can improperly process your documents and the human support team will not help you. So not only will your store possibly be shut down despite having the proper documentation, but the support team will not help you leaving you at the mercy of the AI.
- With the addition of this new "Risk Assement Fee", they have CREATED a problem for me in that I have to find a new e-Commerce platform. We had a good ROI with them for 7 years but that has changed now.
With this new "Risk Assessment Fee," FastSpring is just the same as your average e-Commerce platform.
March 01, 2021
FastSpring for e-commerce
FastSpring solves our problem to accept electronic payments in our in-app purchases.
We integrated the FastSpring Checkout process with our internal Licensing system: such an integration has been extremely easy thanks to the already built-in connectors of FastSpring towards the major Licensing platforms.
Moreover, the ability to accept multiple for of e-payment other than the credit card (e.g. Amazon, PayPal, etc.) made FastSpring an excellent choice for us.
We integrated the FastSpring Checkout process with our internal Licensing system: such an integration has been extremely easy thanks to the already built-in connectors of FastSpring towards the major Licensing platforms.
Moreover, the ability to accept multiple for of e-payment other than the credit card (e.g. Amazon, PayPal, etc.) made FastSpring an excellent choice for us.
- Integration with other licensing platforms.
- Multiple forms of electronic payment accepted.
- Easy, effective and nice UI for the final user.
- A sandbox to try payment system other than credit cards.
- A direct integration in native apps, not only web pages.
- A more powerful debugging system to understand exactly the flow of the user while paying.
- Great impact on the cost efficiency of the payments.
- Good impact on the "abandoned cart" users: we could reach out to such users and in several cases re-add them as paying users.
- Good impact on customer support: FastSpring support is extremely helpful and available, in very rapid times.
FastSpring provides an easier solution, and definitely a much better fit for our configuration, which doesn't require a lot of power, just an easy workflow with a single product to purchase, to provide the most straightforward experience to the user.
With FastSpring we have been able to accomplish this task in few weeks of integration, and a great help from FastSpring support, which has been the greatest benefit of choosing FastSpring as a partner.
With FastSpring we have been able to accomplish this task in few weeks of integration, and a great help from FastSpring support, which has been the greatest benefit of choosing FastSpring as a partner.
May 03, 2019
FastSpring handles everything payment related!
FastSpring is used at our company as a payment service provider. We sell software licenses and our customers go through the payment system which FastSpring handles. All of the payments are handled by them. Every time someone purchases a product from our store, FastSpring takes care of the payments as well as fraud detection. Once the sale is complete, FastSpring automation sends out the fulfillment emails to all of our customers. The fulfillment email includes a download link for our software and a license key.
The problems that FastSpring truly solves for us is localized pricing, language, taxes, currencies as well as payment methods that global consumers expect.
The problems that FastSpring truly solves for us is localized pricing, language, taxes, currencies as well as payment methods that global consumers expect.
- FastSpring builds and maintains a global payment system that provides secure transactions.
- For a small company like ours, FastSpring removes the worry about the e-commerce process and all that it entails.
- FastSpring provides an easy, localized purchasing experience for every customer, everywhere.
- It seems like a cost-effective solution that could be up and running within a matter of hours, not days or weeks.
- FastSpring keeps growing and handles much bigger companies now. They don't show the same interest to small companies as they have in the beginning. As a result, the support and feature requests are not fulfilled.
- The dashboard is outdated. They need to improve on the customization section of the dashboard to provide more options and make it much easier to understand.
- Affiliate system in FastSpring is used via a 3rd party – impact radius. And we find this extremely complicated. I wish they can go back to keeping Affiliate solutions inside FastSpring as they had in the past.
- Well – their services are not free. Negative is that they take a commission which of course we could always look forward to lowering.
- FastSpring's new checkout solution improved our conversion rate by 15%.
- FastSpring provides a good view of how your business is growing in terms of revenue. You can see the refunds made this month, type of currencies performing the best, countries and more.
Compared to Paddle – FastSpring has much more experience in the e-commerce solution market. They already patched many things that Paddle might still go through.
And Avangate is just very user-unfriendly (In my personal opinion). Their dashboard and checkout are just outdated. As a software company that builds and sells software via online in 2018 – we need to implement a fresh and simple experience for our potential customers. FastSpring offered this and Avangate didn't.
And Avangate is just very user-unfriendly (In my personal opinion). Their dashboard and checkout are just outdated. As a software company that builds and sells software via online in 2018 – we need to implement a fresh and simple experience for our potential customers. FastSpring offered this and Avangate didn't.
FastSpring is used for all online purchases of .com Solutions software products and consulting services. FastSpring also calls my online license key generator software (an in-house developed solution).
- Online Store Management
- Online Payment Processing
- Licence Key Generator API
- FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one.
- Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time.
- FastSpring has been vital to my company's online ordering process. I have seen some other companies go out of business, leaving software developers scrambling to find new payment processors. I have no worries about the stability of FastSpring, they do a great job and deserve my business.
- FastSpring makes it possible to me to have an online and professional looking web store - without writing all of the software myself.
I have previously used PayPal - but customers complained because they thought they had to set up a PayPal account. Other customers didn't think that PayPal was as professional looking overall as FastSpring. PayPal is fine for accepting ebay auction payments, but businesses who want to pay my company expect a professional online store experience.
I own and run a small publishing business, White Knight Press, which publishes guide books for advanced compact cameras. I publish the books in paperback and ebook versions and sell them through various resellers. I use FastSpring to carry out the sales of ebook versions of the books directly from my website. FastSpring provides an ordering page that my site links to for each book title. Customers go to the FastSpring ordering page, and FastSpring takes care of all ordering and fulfillment details, including processing of payments through credit cards and other methods, payment of any applicable taxes, fraud prevention, providing the ebook files to the purchaser, and technical support in the event a problem arises with the ordering process.
- FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books.
- FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently.
- FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others.
- One issue I have had is when a customer enters his or her email address incorrectly, and consequently does not receive the downloadable files for the book her or she ordered. It would be helpful if FastSpring revised the ordering system to require that the email address be entered twice, or somehow verified, so this issue does not arise in the future.
- Some of the options offered by FastSpring can be tricky to set up, such as setting up a system whereby a customer can order multiple file downloads. It would be helpful if FastSpring could provide "wizards" for setting up ordering pages, rather than just having users choose from options that are not completely user-friendly.
- FastSpring has had a positive impact on my objective of having a steady income from the sales of ebooks through my website, because it makes it possible for me to market and sell these books worldwide to customers from many countries, without my having to worry about language, currency, or taxes.
I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.