TrustRadius
Feedback Lite is a survey and customer feedback tool. Key features include Custom Surveys, Reporting Dashboard, and Website Feedback Tab.https://dudodiprj2sv7.cloudfront.net/product-logos/cM/T2/DH6HQLVZGTCJ.PNGSimple and easy, great for simple needs.We use this widget on our knowledge base site, where documentation and support articles reside. The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base. The comments are then assigned for review and any action that might be needed, to different teams in the company, depending on the page (subject) where the feedback was submitted.,IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use. Especially should be mention that it is easy to set up, and you can have it working in less than a few hours. Reliable - I don't remember even one "problem" or an issue we experienced with it.,So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point. Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF. We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.,8,We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.,,Kayako,Customer Surveys,5,1,Customers consuming technical knowledge about our products, and want to alert about missing/wrong/unclear content, or would like to ask questions.,Create support cases (in our CRM - Salesforce) - for each feedback received.,We are looking into better automation/integration with the CRM. we will consider the Rating survey (customers satisfaction with our knowledgbase), in addition to collecting textual feedbacks.,9
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Feedback Lite
1 Ratings
Score 8.0 out of 101
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Feedback Lite Reviews

Feedback Lite
1 Ratings
Score 8.0 out of 101
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October 18, 2017

Feedback Lite Review: "Simple and easy, great for simple needs."

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this widget on our knowledge base site, where documentation and support articles reside. The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base. The comments are then assigned for review and any action that might be needed, to different teams in the company, depending on the page (subject) where the feedback was submitted.
  • IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
  • Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
  • Reliable - I don't remember even one "problem" or an issue we experienced with it.
  • So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
  • Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
  • We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.
Scenarios where Feedback Lite is well suited:
  • when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
  • if you don't need to much processing and analyzing of the data, but only a basic level.
Scenarios where it is less appropriate:
  • where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).

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Feature Scorecard Summary

Themes (1)
5
Survey logic flexibility (1)
6
Response tracking (1)
5
Data export (1)
5
Standard reports (1)
4
Access controls (1)
6

About Feedback Lite

Feedback Lite is a survey and customer feedback tool. Key features include Custom Surveys, Reporting Dashboard, and Website Feedback Tab.

Feedback Lite Features

Has featureCustomer Feedback Tool
Has featureCustom Surveys
Has featureReporting Dashboard
Has featureWebsite Feedback Tab
Has featureUnlimited Customer Responses
Has featureUnlimited Feedback Campaigns
Has featureFlexible survey templates

Feedback Lite Screenshots

Feedback Lite Integrations

Google Analytics

Feedback Lite Competitors

uservoice, get satisfaction, usabilla

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Feedback Lite Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media

Feedback Lite Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English