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Certinia PS Cloud has proven to be a valuable tool for users looking to simplify and streamline their quote-to-cash process. By seamlessly …
Certinia PS CloudFormerly FinancialForce PS Cloud
Overview
What is Certinia PS Cloud?
Certinia PS Cloud software is a cloud-based services solution that is built on the Force.com platform. It allows companies to manage professional resources, customers, projects and financials in one integrated services management application. Because the solution works natively with Force.com,…
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What is Certinia PS Cloud?
Certinia PS Cloud software is a cloud-based services solution that is built on the Force.com platform. It allows companies to manage professional resources, customers, projects and financials in one integrated services management application. Because the solution works natively with Force.com, it…
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Product Details
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- FAQs
What is Certinia PS Cloud?
Certinia PS Cloud (formerly FinancialForce PS Cloud) software is a cloud-based services solution that is built on the Force.com platform. It allows companies to manage professional resources, customers, projects and financials in one integrated services management application. Because the solution works natively with Force.com, it utilizes the same data for sales, services and finance on one system.
Certinia PS Cloud Competitors
Certinia PS Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Security |
Frequently Asked Questions
Certinia PS Cloud software is a cloud-based services solution that is built on the Force.com platform. It allows companies to manage professional resources, customers, projects and financials in one integrated services management application. Because the solution works natively with Force.com, it utilizes the same data for sales, services and finance on one system.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of Certinia PS Cloud are from Mid-sized Companies (51-1,000 employees).
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(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
Certinia PS Cloud has proven to be a valuable tool for users looking to simplify and streamline their quote-to-cash process. By seamlessly integrating with Salesforce, users have quick access to tailored reporting and list views based on their role, allowing for efficient management of projects. Automation features within Certinia PS Cloud have been praised for their reliability in project documentation, leading to cost savings and effective resource planning. The software's user-friendly interface and responsive system, equipped with active tracking features and easy-to-use tools, have made it an excellent choice for contact list management functions and simple task management. Additionally, Certinia PS Cloud is utilized by professional service teams to manage all aspects of project scheduling, service delivery, and resource assignment. It also offers robust reporting capabilities for executive teams, assisting in milestone billing, time and expense tracking, and project performance evaluation against planned revenue. Overall, Certinia PS Cloud has become a go-to solution for professional service and project management groups when it comes to managing projects, billing clients, and accurately tracking time and expenses.
Customizable and Flexible: Users have found FinancialForce PSA to be easily customizable to their business needs, as it is built upon the force.com platform. Some reviewers appreciated the ability to tailor the software according to their specific requirements.
Efficient Project Management: Many users praised the ease of creating projects, milestones, and assignments within FinancialForce PSA, which allows for efficient project management. The intuitive interface enables users to quickly set up and track project progress.
Comprehensive Reporting and Data Analysis: Reviewers highlighted the reporting capabilities of FinancialForce PSA as a valuable feature. The strong reporting function allows users to create custom reports and dashboards for tracking performance and conducting comprehensive data analysis. Several customers appreciated how this feature provided them with actionable insights into their business operations.
Resource Planner: Difficult to Assign Resources to Multiple Projects Some users have found the resource planner in Certinia PS Cloud to be convoluted and challenging, particularly when it comes to assigning resources to multiple projects.
Limited Import Tool from MS Project Several project managers have expressed frustration with the one-way import tool from MS Project to Certinia PS Cloud. This limitation requires them to update project details in both systems, adding unnecessary duplication of effort.
Project Planner: Lack of Milestones Visibility The Project Planner tool in Certinia PS Cloud does not display milestones, making it difficult for users to track the completeness of their projects. This lack of visibility can hinder effective project management and progress monitoring.
Users commonly recommend the following:
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Clearly define the business case and expected outcomes upfront, working with experienced consultants to build out requirements and business processes. Consider the full tech stack and potential integrations with other cloud platforms. Utilize all available resources and experts to best utilize the tool.
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Start small and expand gradually. Emphasize the importance of internal Salesforce experts to support the implementation. Challenge existing operating processes and invest in the capabilities of FinancialForce PSA. Thoroughly test and encourage early user adoption for successful implementation.
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Research the product and choose functionality wisely. Engage an experienced implementation consultant and provide critical training for end users. Be willing to adapt internal processes to align with user stories in PSA. Ensure clear system setup options, review Salesforce Refresh, and installation details before implementing FinancialForce.
These recommendations reflect the need for careful planning, expertise, and leveraging available resources to successfully implement and maximize the benefits of FinancialForce PSA.
Attribute Ratings
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
April 04, 2022
Flexibility and Quality of Services Management and Automation Capability this Software is Perfect.
Score 9 out of 10
Vetted Review
Verified User
Excellent solution with high functional management capabilities and very easy features on customizing. Automation through FinancialForce PSA is helpful and very reliable system on project documentation. Through the platform we were able to save project cost and effective project resources planning, easy on scheduling and the progress reports preparation is excellent.
March 26, 2022
Best and reliable multiple professional services management system with very flexible features.
Excellent manage capability with FinancialForce PSA is incredible and useful contact list management functions and very simple on task management. FinancialForce PSA interface setting was and the ability to manage data processing operations and generation of clean reports for our project processes and activities tracking features are very active and responsive easy tools.
January 31, 2019
PSA is data rich with a confusing user interface
Our organization uses PSA for project financial tracking and logging employees' work by the billable hour. We use it to track project performance against planned revenue and GM for individual projects. We have many project types, from fixed fee to time and materials. PSA has the ability to set up standard projects based on common contract types.
January 17, 2018
FinancialForce PSA for Resource Management
FinancialForce is our resource management and time tracking software. We use it to resource all of our projects, track the time billed, and invoice our clients.
February 28, 2017
FinancialForce - Great for all employees
FinancialForce is used by Appirio for logging all expense reports within the company. Compared to some of the other programs I've seen used for this business process across other companies, I think FinancialForce is one of the simplest and straightforward products for expense management. Through all of the expense reports I've filed, I always compiled them together fast and in a pain-free manner. I would highly recommend it for any other companies who want to make their employees happier, their data cleaner and their processes better. This product was used across the entire company.
February 27, 2017
FinancialForce PSA brings better project visibility
FinancialForce is used for half of our organization for time and expense entry, and is used heavily by our professional service and project management groups for managing and billing projects.
February 21, 2017
Made Project Management easy for non PM's!
We use FF PSA to Manage our Professional Services projects, track time and create billing events for our invoicing. We have PSA seamlessly integrated with our Salesforce solution to ensure our quote to cash process is simple and efficient. PSA is native to the SF platform which allows us to utilize the reporting and list functionality to ensure each end user has quick access to reporting and list views that relate to their roles.
February 20, 2017
PSA all the way!
The professional services team uses FinancialForce PSA to track time, forecast time, manage projects, escalations, and maximize utilization. Sales and the Customer Success team has access to the projects to see how they are coming along.
February 17, 2017
Financial Force PSA
We use FF PSA to help us better understand customer needs, how we fit them and the operational aspects of staffing the projects. We have 1000 users who also use Sales Cloud and Pardot and Job Science to provide us an end to end "lead to project" and "Candidate to Consultant" lifecycle in one mobile solution.
February 17, 2017
Everything You Need in One Basket
FinancialForce is used to invoice all of our customers. I am actually the only person doing all the invoicing. We also use FinancialForce to process our accounts payable, which I also do. It's a great system because we are able to have our accounts payable and receivable in the same system. Our sales team uses PSA, which I am also trained to use.
February 25, 2016
FinancialForce PSA Project Management/Time and Expense Tracking
FinancialForce PSA plays is used by our Services Team to manage all aspects of projects scheduling and services delivery. This includes resource assignment, planning and scheduling. Once the project is active, PSA assists the services team in milestone billing, time and expense tracking. This final piece of the puzzle is reporting, our executive team has a large data collection to slice and dice.