First Data - ICICI Merchant Services Reviews

3 Ratings
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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
June 25, 2019

Numerous hurdles discovered along the way

Score 4 out of 10
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Verified User
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We utilize FirstData to process credit card transactions for third-party software companies. Without FirstData, we'd have to integrate with a payment processor which charge additional fees to process each transaction.
  • Facilitates the approval of credit/debit card payments.
  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
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Ruby Javaid | TrustRadius Reviewer
October 03, 2017

FirstData a good overall solution for ecommerce integration

Score 6 out of 10
Vetted Review
Verified User
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I use FirstData to integrate payments on my website with my bank. This way I have a system that can process credit cards without the customer leaving the site (as they would with PayPal) and it stores all the information securely in case I need to run a manual transaction. The payments are then automatically transferred to my bank account within a business day or two, so there are no extra steps in trying to get my money.
  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
  • The First Data UI could be better - it's not easy to see trends and I can't pull up transactions for periods longer than 2 months at a time.
  • Stripe has recently updated their UI and they are free to integrate with my website. With FirstData, not only do I have to pay my bank a monthly fee, I also have to pay for a special plugin to integrate into WooCommerce on a recurring yearly basis, but I also have the transaction fees. It's a solution that works, but I'm not convinced it's the best one out their anymore.
I would recommend this to someone who's bank offers good rates on merchant processing. If the rates aren't any better than what you'd get with Stripe, I wouldn't bother with the whole setup.
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First Data - ICICI Merchant Services Scorecard Summary

About First Data - ICICI Merchant Services

First Data and ICICI Merchant Services combines a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019.

First Data - ICICI Merchant Services Technical Details

Operating Systems: Unspecified
Mobile Application:No