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Fiserv (First Data) - ICICI Merchant Services

Fiserv (First Data) - ICICI Merchant Services

Overview

What is Fiserv (First Data) - ICICI Merchant Services?

Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv…

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Recent Reviews

TrustRadius Insights

FirstData's merchant platform has been praised by users for its user-friendly and flexible nature, allowing them to seamlessly process …
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Harassment by Merchant services

1 out of 10
December 02, 2021
The biggest fraud and scam [in my opinion] is going on in ICICI merchant Services. [In my experience] they just give you horrible …
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Pricing

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What is Fiserv (First Data) - ICICI Merchant Services?

Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Fiserv (First Data) - ICICI Merchant Services?

Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.

Fiserv (First Data) - ICICI Merchant Services Video

First Data PayPoint Payment Gateway

Fiserv (First Data) - ICICI Merchant Services Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(13)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

FirstData's merchant platform has been praised by users for its user-friendly and flexible nature, allowing them to seamlessly process credit card payments for their customers. With the integration of payments on websites and banks, customers can make purchases without the need to leave the site, providing a smooth and convenient experience. Users have also appreciated FirstData's secure storage of credit card information for manual transactions, offering both convenience and peace of mind. Additionally, the automatic transfer of payments to bank accounts within a business day or two eliminates the need for extra steps to access funds. This efficiency has made FirstData a preferred choice for developers and third-party software companies looking to integrate credit card processing payment gateways into their web applications while avoiding additional fees from payment processors. Furthermore, FirstData is widely used as a reliable point-of-sale machine in front offices, providing businesses with a trusted solution for processing payments. It has become an attractive alternative for many users who have had negative experiences with other merchant services, as FirstData consistently delivers reliability and efficiency.

Efficient and Secure Payment Processing: Users have found the payment processing provided by <Product> to be efficient and secure. Several reviewers have mentioned that they appreciate the seamless integration with WordPress and WooCommerce, which allows for a smooth user experience. Customers can make payments without leaving the site, unlike with PayPal, making it convenient for both users and customers.

Useful Reporting Feature: The reporting feature of <Product> has been highly praised by users. Many reviewers have mentioned that they find it easy to keep track of transactions thanks to this feature. They appreciate being able to access a backend summary of all transactions and export reports as needed.

Convenient Sandbox Environment for Testing: Reviewers have highlighted the convenience of having a sandbox environment for testing credit/debit card payments integration. This feature provided by <Product> makes it easier for users to ensure that their payment systems are working properly before going live.

Inconsistency in Security Protocol: Several users have expressed frustration with First Data's security protocol, which requires password changes every 60 days. This has resulted in users being locked out of the software without any notice, causing inconvenience and disruption to their workflow.

Lackluster User Interface: Some reviewers have found the user interface of First Data to be lacking, stating that it is not easy to see trends and analyze data effectively. They have also mentioned that they are unable to pull up transactions for periods longer than 2 months at a time, limiting their ability to track and manage transactions efficiently.

Additional Costs: A number of customers have raised concerns about the additional costs associated with using First Data. These include a monthly fee charged by their bank, a recurring yearly fee for a special plugin required to integrate with WooCommerce, and transaction fees. The cumulative effect of these expenses adds up over time and may impact the overall cost-effectiveness of using First Data for some businesses.

Reviews

(1-7 of 7)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
When you want better rates than PayPal or Stripe, First Data is the way to go. But don't expect a great service or immediate attention when needed. Issues do occur sometimes, it's not 100% always up, from my experience.
Score 1 out of 10
Vetted Review
Verified User
Their POS machine works fine. The biggest issue for me is that without consent and permission they add some nonsense service to your account and charge you for it. All of this done without any consent and only way to find out is to be very watchful on the daily settlement report. It is a huge hassle to contact their customer care, who barely have any knowledge of their products to get your money refunded.

Have spoken multiple times to their office to ask them to stop adding products without permission, but they still do it. completely non ethical way to make money. Customers have to be very watchful of being charged without permission.
Score 1 out of 10
Vetted Review
Verified User
Worst service [in my opinion]. We have to follow up and check every day for charges. They charge 2x to 5x the amount of money that we pay annually. You need to follow up 10 times to get charges reversed. Whoever is business can't follow up their team for unnecessary charges and check emails all the time for additional unreasonable charges they impose on us. We lost our peace of mind with icici machine for payments. No use how many times you talk to their team [in my experience]. It's a very unethical business practice to charge customers high.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
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