TrustRadius has an unbeatable price for its stable but limited featuresThe IT support is the only department using it. Other departments use RingCentral meetings to share screens with each other or to do conference calls. This tool allows IT to have unattended access to all computers in the company. It allows us to do that, but to also direct a user to a short, easy URL, download a very small program, and then give us full control over their PC with only a 6 digit code. Instead of shipping a computer to us, configuring it, and then shipping it out to a user, using more time and money, we just ship laptops directly to remote employees. It is very easy for us to walk a user through a few steps to set up the computer and get to a browser, to give us access. There is a very clear ROI for us for speeding up that process as well as helping show users how to solve problems immediately, without them having to do anything.,Unattended access always works Deployment through MSI to all PCs in the company Stable and dependable. The app never has issues. Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small. Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive,Be able to have detailed notes about the unattended computer. Currently, you just have a title of the computer and that's it. We can't fit much in the title but we do put, "HOSTNAME - SERVICE TAG - USER'S Name". If it's a spare computer we put "Unused" in place of the user's name. Be able to block user input. Sometimes they just don't stop moving the mouse or trying to type at the same time and it makes my job frustrating very quickly. Be able to block non-admins from being to remove the unattended client.,10,Allowed us to ship new PCs directly to users, have them allow us access, and then we remotely install all of our software that keeps it safe. We no longer need to ship a computer to us, pay to ship it to them, and waste a lot of time. It allows us to help users the moment they have a problem on their screen so they don't have to get back into the program and try to recreate the problem later. Unattended access allows us to not pay for the tech and employee's time, just to let the tech in the computer. The ROI is definitely there in less than 6 months.,Splashtop Business Access, Splashtop On-Demand Support, Splashtop Remote Support, LogMeIn Central, LogMeIn Pro, LogMeIn Rescue, TeamViewer and Chrome Remote Desktop,TeamViewer, Splashtop Business Access, LogMeIn Rescue,4,3,One-time remote desktop access that's still able to survive reboots and doesn't leave a trace of being on the computer when done. Recording sessions with users coming across an issue we have to send to a developer to fix. Seeing if a computer is active. It's helpful to know if a person is in their office before I call or walk over there Transferring files to them,See if a person is active on their computer before we walk over there to talk to them See if a person is active on their computer before I try to call them Keep an inventory of computers for each user. If a person requests a laptop for a work trip, we know who checked it out because we always change the name of the computer to include the person before we give them the laptop.,10,9,No,They just always know exactly what I need, even if I don't explain it well.
7 Ratings
Score 8.9 out of 101
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FixMe.IT Reviews

7 Ratings
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Score 8.9 out of 101

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Feature Scorecard Summary

Screen sharing (5)
File transfer (5)
Instant message (4)
Access to sleeping/powered-off computers (3)
Over-the-Internet remote session (5)
Remote management of servers & workstations (3)
Session record (1)
Annotations (2)

About FixMe.IT

FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

FixMe.IT Features

Remote Administration Features
Has featureScreen sharing
Has featureFile transfer
Has featureInstant message
Does not have featureSecure remote access with Smart Card authentication
Has featureAccess to sleeping/powered-off computers
Has featureOver-the-Internet remote session
Does not have featureInitiate remote control from mobile
Has featureRemote management of servers & workstations
Does not have featureRemote Active Directory® management
Does not have featureCentralized management dashboard
Has featureSession record
Has featureAnnotations
Does not have featureMonitoring and Alerts
Does not have featureMulti-platform remote control
Additional Features
Has featureMulti-monitor navigation
Has featureUnlimited concurrent support sessions
Has featureReboot and automatically reconnect
Has featureMulti-window control
Has featureRemote screen scaling

FixMe.IT Competitors


Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Monthly subscription$30per seat
Yearly subscription$300per seat

FixMe.IT Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

FixMe.IT Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No
Supported Languages: English