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FixMe.IT

FixMe.IT

Overview

What is FixMe.IT?

FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose,…

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Recent Reviews

TrustRadius Insights

FixMe.IT has become an essential tool for IT support departments, enabling them to provide on-demand remote control and unattended access …
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Popular Features

View all 8 features
  • Screen sharing (6)
    9.0
    90%
  • Over-the-Internet remote session (6)
    9.0
    90%
  • File transfer (6)
    7.0
    70%
  • Instant message (5)
    7.0
    70%
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Pricing

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Monthly subscription

$30

Cloud
per seat

Yearly subscription

$300

Cloud
per seat

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.techinline.com/Pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Remote file transfer demo

YouTube

Multi-Monitor Navigation Demo

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

6.7
Avg 8.2
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Product Details

What is FixMe.IT?

FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

FixMe.IT Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Session record
  • Supported: Annotations

Additional Features

  • Supported: Multi-monitor navigation
  • Supported: Unlimited concurrent support sessions
  • Supported: Reboot and automatically reconnect
  • Supported: Multi-window control
  • Supported: Remote screen scaling

FixMe.IT Video

This short video demonstrates how easy it is to connect to any remote computer with FixMe.IT. Sign up for a free trial at https://www.techinline.com/TryItFree

FixMe.IT Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

TeamViewer, LogMeIn Rescue by GoTo, and ConnectWise ScreenConnect are common alternatives for FixMe.IT.

Reviewers rate Screen sharing and Over-the-Internet remote session and Remote management of servers & workstations highest, with a score of 9.

The most common users of FixMe.IT are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

FixMe.IT has become an essential tool for IT support departments, enabling them to provide on-demand remote control and unattended access to client computers. This feature is not only beneficial for resolving technical issues promptly but also eliminates the need for shipping and configuring computers, saving time and resources. Remote employees can easily set up their computers and grant access to IT through a simple process, streamlining the setup process and enabling immediate problem-solving. With over 11 years of experience in remote controlling client Windows PCs and Servers, FixMe.IT has proven to be a reliable solution for businesses needing efficient IT support.

Beyond IT support, other departments have found great value in FixMe.IT as well. For example, the screen sharing and conference call capabilities of FixMe.IT in conjunction with RingCentral meetings have been widely used by various teams within organizations. This feature facilitates collaboration and communication among team members, improving productivity and efficiency.

FixMe.IT has also been embraced by a copier dealership that relies on the product for customer support, service installation, and demos. With 900 users spread across 15 different locations, FixMe.IT plays a crucial role in supporting diverse problems across users' machines. The comprehensive functionality of FixMe.IT makes it an indispensable tool for addressing various technical issues efficiently and effectively.

Overall, FixMe.IT's versatility and reliability make it an invaluable resource for businesses looking to streamline their IT support processes, enhance collaboration among teams, and improve overall productivity.

Reliable Unattended Access: Several users have praised FixMe.IT for its reliable unattended access feature, stating that it always works seamlessly without any issues. This allows users to establish remote connections with client computers effortlessly and efficiently.

Easy Deployment and Integration: Many reviewers have commended the easy deployment of FixMe.IT through MSI to all PCs in their companies. They found this process to be hassle-free, saving them time and effort. Additionally, the integration of the FixMe.IT link within the user's software was highlighted as a valuable feature, allowing technicians to connect quickly with just a click.

Efficient Remote Operations: Numerous users have expressed satisfaction with how fast and efficient FixMe.IT is compared to other remote apps. The quick connection setup, often within 10 seconds, has been appreciated by many customers. Users also value the lack of lag time in the connection, which enables them to carry out tasks quickly and efficiently.

Limited Customer Support: Some users have expressed frustration with the limited customer support provided by FixMe.IT. Several reviewers have mentioned difficulties in reaching out to the support team for assistance, resulting in delays in resolving their issues.

Occasional Performance Issues: There are a few reports of occasional performance issues with FixMe.IT. Some users have experienced slow response times or lag when using the software, which can be frustrating and impact productivity.

Lack of Advanced Features: A few reviewers have highlighted that FixMe.IT lacks certain advanced features that they would find beneficial. While the software offers basic remote access and troubleshooting capabilities, some users feel that it could benefit from additional functionalities such as file transfer options or session recording capabilities.

Users highly recommend FixMe.IT due to its affordability, extensive range of features, and user-friendly interface. They suggest utilizing the software for establishing remote connections, streamlining operations in a Windows IT environment, and providing efficient support to PC users. However, users advise seeking alternative options for remote access support on Apple products. Additionally, they recommend that FixMe.IT should continue enhancing its feature set and strive for compatibility with Mac systems. Overall, users find FixMe.IT to be a dependable and cost-effective solution, making it an excellent alternative to more prominent remote support tools.

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
Justin Bongard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allowed us to ship new PCs directly to users, have them allow us access, and then we remotely install all of our software that keeps it safe. We no longer need to ship a computer to us, pay to ship it to them, and waste a lot of time.
  • It allows us to help users the moment they have a problem on their screen so they don't have to get back into the program and try to recreate the problem later.
  • Unattended access allows us to not pay for the tech and employee's time, just to let the tech in the computer.
  • The ROI is definitely there in less than 6 months.
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