Overview
What is FluidSurveys (Discontinued)?
FluidSurveys was a survey and form building option. SurveyMonkey discontinued the product, it reached end of life (EOL) December 2017.
FluidSurveys - The most user-friendly survey tool !
FluidSurveys: Intuitive, Quick, Cost-Saving
Pricing
What is FluidSurveys (Discontinued)?
FluidSurveys was a survey and form building option. SurveyMonkey discontinued the product, it reached end of life (EOL) December 2017.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
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Product Details
- About
- Competitors
- Tech Details
What is FluidSurveys (Discontinued)?
FluidSurveys (Discontinued) Competitors
FluidSurveys (Discontinued) Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(11)Attribute Ratings
Reviews
(1-3 of 3)- User-friendly. For the majority of the general and basic tools you can use with FluidSurveys to build surveys are simple to use and intuitive. When certain issues come up, the service is quick (chat room) and effective.
- Anonymity: the software has the reputation of being safer in terms of safeguarding private information the respondents share by answering surveys (this is mainly due to the fact that the servers are in Canada). Thus, indirectly, they increase response rates.
- Extensive possibilities: FluidSurveys offers a plethora of possibilities and options that really renders the experience interesting in terms of micro-managing each details of the surveys you are sending out there. When the invitation leaves by email, it is exactly how you want it.
- Statistical information on invitations and reminders sent does not meet the quality standards of the other aspects of the software. It does not seperate the actual invitations from the reminders which creates a bias in terms of statistics. Thus, you have to calculate these yourself.
- Although FluidSurveys is a Canadian company, all communications with clients and the website itself are in English. Having the website translated in French would be a great idea and eventually, follow-up after-sale communications could also be bilingual. However, the options of building the surveys in many languages is very appreciated.
- When invitations are sent through the FluidSurveys software to institutional potential respondents, there is a high possibility that it will end up in these potential respondents spams (this is not the case with regular email addresses). Would it be possible for FluidSurveys representatives to "lobby" the recurrent institutional partners to have their IT sector accept invitations from FluidSurveys?
- The possibility of reaching many respondents in one shot.
- The possibility of managing many surveys at once.
- I would say the ROI is even (the value of the advantages are equal to the cost and not more) because it is quite expensive. Making sure you will use it a lot is important before buying the license or else other options can be of interest to you.
- ODK Collect,SurveyMonkey
As for ODK Collect, I think it is a valuable alternative to FluidSurveys if you have time to learn the coding (not very complicated). ODK is a little less user friendly and you cannot address small details as you can with FluidSurveys (e.g.: formatting).
- Implemented in-house
FluidSurveys - The most user-friendly survey tool !
- Very user-friendly
- Great variety of question options
- Quickly accessible customer support service
- There should be more flexibility and customizability with regard to survey design (e.g. background, fonts...)
- Confidentiality of data is a big concern for our company, and we feel more secure working with a Canadian company. Our clients feel more secure, too.
FluidSurveys: Intuitive, Quick, Cost-Saving
FluidSurveys has allowed for both opinion-gathering and non-opinion information-gathering, as it's amenable to more than just typical surveys. (We have used it to gather input on annual reports, for an example of the latter.) It allows for a collection of info in a centralized area, using a very intuitive and flexible system. The system obviously is a major improvement over paper surveys in terms of ease of implementation and collection; it also presents a cost-effective solution when contracted research isn't possible.
- Easy programming: The system is designed so that those with average computer skills can program a survey from start to finish. The WYSIWYG formatter means creating content is as easy as dragging and dropping question types, and typing in your content. Logic such as branching and skipping is presented in a clear way, making it easy for people to understand branching and skipping.
- Templates: FluidSurveys support can create templates that will allow your surveys to blend seamlessly into your website (or not, if that's your preference). You can start with a blank template, use a pre-built template, or even create a totally customized appearance by going into the HTML/CSS editor - and these choices are unique to each survey. Our e-consultations, for example, are designed to reflect the look of web pages, while our video feedback surveys are actually built right into the web page using custom coding.
- Reporting: We (and our clients!) love the auto-generated reports and other data functions. You can get sleek-looking reports at the click of a button, apply filters to them, modify how data is displayed, and download the reports (Word, Excel, PowerPoint, PDF, etc). You can download individual responses or aggregate data, and you can also export your questionnaires (which helps with document management).
- Support: I have had mixed experiences with the support offered. There is a preference by FluidSurveys support for e-mail correspondence, and they are usually quick to answer for easy issues; however, for significant concerns, it can be hard to get on the phone or meet in person with those higher in the organization. However, this may be due to recent growing pains in the company; recently, I have noticed significant improvement in this area.
- The cost savings in using FluidSurveys to conduct research, rather than outsource it, has saved us hundreds of thousands of dollars over the few years that we have been using it. Contracting out research is costly, so if you have the right people/skills and technology to do the work in-house, you're able to conduct a lot more research than you would otherwise be able to.
- It is located in Canada;
- It's servers are located in Canada;
- They are willing to host user-group meetings, so that Government departments can explain how they have implemented a wide variety of tasks with it (and people can get very creative with FluidSurveys! If they can use an in-house option they've already purchased to conduct non-survey-related tasks, it introduced major cost savings to taxpayers. So it's also very important to share this type of creativity with other departments).
On a personal level/as a user only, I would definitely continue to use FluidSurveys.On a personal level/as a user only, I would definitely continue to use FluidSurveys.
- The actual survey-building part is quite easy: you select the question type from the bank provided, drag and drop it into your survey page, and fill in the fields with your content. Text can be modified using a WYSIWYG editor. Basic branching can be done at the click of a button, and more advanced branching is done through a very straight-forward wizard.
- Creating, launching, and closing surveys is also very easy. Closing a survey can also be automated (so if you wanted to end a survey at midnight, for example, you won't have to sit at the computer watching the clock count down).
- Reporting is huge for us, and this generates data at the click of a button. We can quickly generate reports for clients, even when it involves running filters. Reports can be downloaded in a variety of formats. You can also allow a client to see reports on their own, by providing them with a log-in (which provides access only to the report for whatever survey you've selected).
- Some advanced options can be hard for people to figure out, as resources to help with those options are scant. For example, some people have don't realize you can plug in answers from a previous question later in the survey, but this option isn't explicitly identified or explained anywhere. So it can take some time, a lot of curiosity, and problem-solving skills to figure out some of these aspects of FluidSurveys. (However, you can always contact support staff for help.)